Difference between revisions of "OpenScape Xpressions"

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OpenScape Xpressions V6 is a Unified Messaging Service which integrates the following services: voice mail, fax mail, E-mail and Short Message Service (SMS).

With Xpressions V6 this was enhanced to cover Unified Communications including Presence, IM, Audio- and Web-Conferencing. The new OpenScape Web Client was also added.

The predecessor of the OpenScape Xpressions V6 was HiPath Xpressions V5.

Application

OpenScape Xpressions V6 is employed in modern enterprises for whom an information flow, flexibility, and speed are decisive factors in their success.

Scalability

Its modular, scalable client/server architecture means that OpenScape Xpressions V6 can be adapted to fulfill enterprises' communications requirements to the optimum. Customers can select services, users, DP integration, software-only solutions or certified complete systems according to their requirements. From the small-scale introductory variant to the networked communications solution, a tailor-made solution can be supplied to meet any requirements.

Investment security

Open standards, integration into existing DP and telephony environments, universal access to messages by PC and telephone and secure access via ISDN, LAN and Internet guarantee investment security for the future.

Platforms

OpenScape Xpressions V6 runs under a Windows Server 2003/2008 operating system in conjunction with these communication platforms:

• HiPath 3000
• HiPath 4000
• HiPath 5000
• OpenScape Voice
• HiPath DX
• Hicom 150 E/H
• Hicom 300 E/H

Additional Features

OpenScape Xpressions V6 is the further development of HiPath Xpressions 450 and is based on the MRS 8.01 technology of Cycos AG. The difference between this and the MRS solution lies solely in the features and functions available at Siemens:

• Unified Messaging with a PhoneMail-oriented user interface
• Unified Messaging with a VMS-oriented user interface
• CorNet-N integration for Hicom 300/300 E (including display support for digital telephones), Hicom 150 Office and HiPath 3000/HiPath 5000
• CorNet-NQ integration into HiPath 4000
• CorNet-IP integration to HiPath 4000
• SIP/T.38 integration to OpenScape Voice
• My Xpressions folder as a separate incoming mailbox for particularly important messages as an expansion of the PhoneMail user interface
• Name Dialing as an additional option for addressing and using messages when setting up a connection, as an expansion of the PhoneMail user interface
• Forwarding of OpenScape Xpressions V6 alarms to HDMS / HiPath Fault Management and other management systems (via SNMP)
• Inclusion in HiPath User Management

UC Features

OpenScape Xpressions V6 offers presence and IM functionality for all CTI users of Xpressions. The conference extension facilitates scheduling and monitoring conferences. It provides the following conference options:

• Scheduling and initiating a voice conference (telephone conference).
• Scheduling and initiating a web conference.
• Scheduling and initiating a combined voice/web conference.
• Monitoring the scheduled and initiated telephone conferences via the OpenScape Web Client.

The OpenScape Web Client allows:

• Initiate and administrate calls

• plan and start a conference

Initiate conveniently Ad-hoc- or Meet-Me-Conferences, start or administer predefined conferences or plan a future conference.

• produce and maintain a contact list

Maintain the contact data and verify, if a contact can alternatively be reached via Voice or E-mail.

• Journal display

In Action

OptiClient for HiPath Xpressions

• OptiClient for OpenScape Xpressions

The Siemens optiClient Extensions are the new Full CTI extensions of OpenScape Xpressions V6. They allow to control the optiPoint device from the computer. The presence Apl together with the Exchange Connector is changing the availability status of the employees automatically according the Outlook Calendar. Different call handling options can be configured depending on the status you select (e.g. Working at home – The HiPath is forwarding all calls to the mobile phone)

HiPath Xpressions Web Assistant

• OpenScape Xpressions Web Assistant

OpenScape Xpressions offers a web GUI that can be used to access your voicemail, text or email messages using a PDA or Blackberry on the road. It allows for example to change your answering options, upload greetings as wave files and send messages.

Server Based Client Extensions

• Server Based Client Extensions

ActiveX extensions offer dynamic email content for mails sent by HiPath Xpressions. They provide a playback button and playback options. The playback can be done locally using PC speakers or via a telephone. They also include some new option buttons to send faxes and text messages with Microsoft Outlook.

HiPath Xpressions AppGen

• OpenScape Xpressions AppGen

The Application Generator is used to configure complex automated attendants. From a basic press one for extension A and two for extension B, it also allows complex database queries for example a customer rings in, enters a pin code and the Xpressions looks up some customized information and plays is back using RealSpeak Text To Speech. The interaction with other Xpressions internal scripts like the SMS Apl or Phonemail are features that allow the setup of very flexible and stable automated answer mechanism that also can be used as IVR.

See also

• Using the IppAssistant (graphical user interface for OpenScape Xpressions) by optiPoint application module:

  HiPath Xpressions IppAssistant User Manual

  HiPath Xpressions IppAssistant Benutzerhandbuch

External links

• Cycos

Guides and Support

• Create Certificate for HiPath Xpressions using a trusted Root CA