Difference between revisions of "OpenScape Business"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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| + | Detailed feature descriptions are included in the | ||
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| + | * OpenScape Buisness Datasheet | ||
| + | * OpenScape Busines Feature Description | ||
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| + | Both documents can be downloaded via the {{SEBA}} Web portal (login required. | ||
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The multichannel Contact Center option is available for OpenScape Business UC Suite | The multichannel Contact Center option is available for OpenScape Business UC Suite | ||
| − | === | + | Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link: |
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| + | * [[OpenScape Business Contact Center | OpenScape Business Contact Center]] | ||
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| + | === Contact Center Clients === | ||
| + | ==== myAgent ==== | ||
| + | Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history) | ||
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| + | Additional information can be found within this Wiki using the following links: | ||
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| + | * [[myAgent]] | ||
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| + | ==== myReports ==== | ||
| + | myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views. | ||
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| + | Additional information can be found within this Wiki using the following links: | ||
| + | * [[myReports]] | ||
=== Embedded Application and Services === | === Embedded Application and Services === | ||
| − | OpenStage GateView | + | * OpenStage GateView |
| − | OpenScape Business Application Launcher | + | * OpenScape Business Application Launcher |
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== General configuration == | == General configuration == | ||
Revision as of 10:24, 15 February 2013
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Please Note:
This site is currently under construction! The site is available in English language only.
Contents
Overview
OpenScape Business is the modern and future-oriented all-in-one solution for Unified communications and collaboration tailored to the requirements of small and medium enterprises with one or more sites.
OpenScape Business satisfies the individual and diverse communication needs of small and medium enterprises by flexible and scalable solutions. From classical to modern hybrid IP technology, from powerful telephony up to a comprehensive UC solution, OpenScape Business provides the right solution for enterprises.
OpenScape Business combines the best of the HiPath 3000 and OpenScape Office in a unified software solution architecture based on modern and innovative communication technologies.
Features
OpenScape Business bases on the successful and established features of HiPath 3000 and OpenScape Office and offers.
- All-In-One Unified Communication solution for small and medium enterprises for up to 500 users
- Integrated voice services
- Presence management (presence status)
- Drag and Drop Conference
- Visual voicemail
- IM (Instant Messaging IM)
- Mobility
- Directory access with database connection
- Fax support
- integration into business processes
- and much more
- Multichannel Contact Center
- Integration of OpenScape Web Collaboration
- Multiple Sites support
- Unified solution architecture
- Scalable and flexible HW / SW and licensing
- Easy to handle migration from HiPath 3000 to OpenScape Business
System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced.
- Several HW versions and and UC Booster Options are available:
| OpenScape Business X3 | OpenScape Business X5 | OpenScape Business X8 |
|---|---|---|
| 150px | 
|
|
| Rack / Wall order variant) | Rack / Wall order variant) | rack variant |
Detailed feature descriptions are included in the
- OpenScape Buisness Datasheet
- OpenScape Busines Feature Description
Both documents can be downloaded via the Partner Portal Web portal (login required.
Unified Communications
OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:
- UC Smart solution
- UC Suite solution with myPortal, myAttendant, myPortal for mobile clients and the myPortal for Outlook Add On.
UC Smart
UC Smart comprises the Unified Communications and Collaborations features of the HiPath 3000 WebServices. UC Smart SW is fully embedded within the OpenScape Business SW running on the motherboard of OpenScape Business X3/X5 and X8. External HW (like Plug PC) is no longer needed to run the solution.
The UC Smart solution offers two Unified Communbications clients:
- myPortal Smart for the desktop
- my Portal for Mobile for mobile devices as Smartphones or tablet PCs
UC Suite
UC Suite provides the Unified Communications and Collaborations solution known from OpenScape Office LX/MX/HX. UC suite comprises extensive Functions for such as presence management (Presence status), drag and drop conferencing, visual voicemail (Voicemail), multichannel contact center, IM (Instant Messaging IM), Mobility, directory access with database connection, fax, integration into Business processes and the connection of OpenScape Web Collaboration.
Operation of UC Suite requires the "UC Booster Card", which is plugged on the motherbord of OpenScape Business. As an alternative, in case of extended number of Unified Communications users, an external "UC Booster Server" has to be connected to Open Scape Business.
The UC Suite solution offers several Unified Communbications clients:
- myPortal for Desktop
- myPortal for Outlook as Add On for Microsoft Outlook
- my Portal for Mobile - for mobile devices as Smartphones or tablet PCs
- myAttendant
Multichannel Contact Center
The multichannel Contact Center option is available for OpenScape Business UC Suite
Additional information about the OpenScape Business contact center versions can be found within this Wiki using the following link:
Contact Center Clients
myAgent
Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
Additional information can be found within this Wiki using the following links:
myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.
Additional information can be found within this Wiki using the following links:
Embedded Application and Services
- OpenStage GateView
- OpenScape Business Application Launcher
General configuration
IT Landscape depending configuration
Single Node
Networked System
Capacities
Prerequisites
Hardware
Software
Licenses
Functional Boundary Conditions
Administration
Documentation
Software Delivery / Deployment
Licensing
Migration / Backward compatibility
Further information / Links
Marketing Information
Sales and marketing oriented documents and presentations can be obtained using the following links:
- Partner Portal Web portal (login required).
