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Difference between revisions of "myAttendant"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Office}}
  
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[[Image:OSOff-Attendant-Screen.jpg|thumb|350px|myAttendant screenshot]]
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[[Image:OpenScape Business myAttendant new gui.png|thumb|350px|myAttendant screenshot]]
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'''myAttendant''' is a Java based client for accessing attendant and the unified communication functions of [[OpenScape Business]] from a Desktop PC.
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Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.
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'''myAttendant''' SW is part of OpenScape Business and bound to the SW version of the communication platform. <br />
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== Overview ==
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=== Features ===
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Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, as well in an OpenScape Business networked environment, myAttendant can, for example, also be used to access voicemails and Fax messages. Chat messages (Instant Messaging) assist you in communicating with other internal subscribers.
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[[Image:OpenScape Business myAttendant new gui.png|600px|myAttendant Classic Skin]]
  
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'''myAttendant''' is an application for unified communications with [[HiPath OpenOffice ME]] and [[HiPath 3000]] V8. Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, myAttendant can, for example, also be used to access voicemails and Fax messages. LAN messages (Instant Messaging) assist you in communicating with other internal subscribers.
 
  
 
myAttendant offers the following features:
 
myAttendant offers the following features:
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* Attendant functions
 
* Attendant functions
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* Directories
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* Favorites List
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* Journal
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* Journal for calls
 
* Screen pops
 
* Screen pops
 
* Presence status
 
* Presence status
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* Live recording of calls
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* CallMe service
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* Message Center
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* Status-based call forwarding
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* LAN messages
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* Personal AutoAttendant
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* Recording calls and conferences
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* Instant Messaging
 
* Voice and Fax messages
 
* Voice and Fax messages
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=== Desktop Dialing and Hot Key Function ===
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Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Business
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[[Image:OSOV3_MP_Desk_Dial 1.jpg|400px|Desktop Dialing]]<br />
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== Configuration Overview ==
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myAttendant is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
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myAttendant connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.
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== Requirements ==
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=== Telecommunication systems ===
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==== Platform ====
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* [[OpenScape Business]] V3 or higher 
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==== Supported Telephones ====
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Phones which are supported by myAttendant depend on the respective communication platform.
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* OpenScape DeskPhone CP HFA/SIP
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* OpenScape DeskPhone CP T (CP200/400)
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* OpenStage HFA
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* OpenStage SIP
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* OpenScape Desk Phone IP 35G/55G SIP
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* OpenStage T
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*      via Unify Phone(3rd party CTI control)
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* SIP phones from third parties that support 3PCC
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* Analog telephone
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* OpenScape Personal Edition HFA
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* OpenScape Personal Edition SIP
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* OpenScape Business Cordless
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* OpenScape Cordless IP
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=== PC Hardware ===
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Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.<br/>
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==== Client PC ====
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'''Windows Client PC'''
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* 2 GHz CPU
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* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
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* 100 Mbps LAN
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* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
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'''Terminal Server'''
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The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
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=== PC software ===
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'''Please note''' <br>
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Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.
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==== Desktop Operating Systems ====
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'''Windows Client PCs'''
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* Microsoft Windows 10 (64 Bit Applications only)
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* Microsoft Windows 11 (64 Bit Applications only)
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'''Apple Mac OS Client PCs'''
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* Apple MAC OS X 13.x.x or above (64 Bit Applications only)
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==== Terminal Server Operating Systems ====
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* Microsoft Windows 2022 Server 64 Bit / MS Terminal Server 2019
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* Microsoft Windows 2019 Server 64 Bit / MS Terminal Server 2019
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=== Application Software ===
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* Oracle Java 1.8.x or above (32 Bit or 64 Bit)
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* Open JDK V8 or above (32 Bit or 64 Bit)
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===  Licenses ===
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A license is required for each user, who wants to use myAttendant.
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== Functional Boundaries and Limitations ==
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Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal
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== Documentation ==
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==== User manual ====
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The user manual can be downloaded from:
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* Communication system via the Administration Portal
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* Mitel/Unify Partner Portal
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* Please also ask your responsible Mitel/Unify Service Partner
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== Software Deployment  ==
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myAttendant is part of OpenScape Business SW image. <br/>
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The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
 +
 +
== Licensing ==
 +
A license is required for for every user for the operation of myAttendant. <br/>
 +
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal

Latest revision as of 14:20, 20 August 2024

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You are here:  

Icon linkarrow.gif Home  Icon linkarrow.gif Unified Communications  Icon linkarrow.gif myAttendant
myAttendant screenshot

myAttendant is a Java based client for accessing attendant and the unified communication functions of OpenScape Business from a Desktop PC.

Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.

myAttendant SW is part of OpenScape Business and bound to the SW version of the communication platform.


Overview

Features

Besides convenient dialing aids via phone directories and favorites, and information on the presence status of other subscribers, as well in an OpenScape Business networked environment, myAttendant can, for example, also be used to access voicemails and Fax messages. Chat messages (Instant Messaging) assist you in communicating with other internal subscribers.


myAttendant Classic Skin


myAttendant offers the following features:

  • Attendant functions
  • Favorites List
  • Journal for calls
  • Screen pops
  • Presence status
  • CallMe service
  • Status-based call forwarding
  • Personal AutoAttendant
  • Recording calls and conferences
  • Instant Messaging
  • Voice and Fax messages

Desktop Dialing and Hot Key Function

Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Business

Desktop Dialing

Configuration Overview

myAttendant is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC. myAttendant connects to OpenScape Business via Ethernet LAN with TCP/IP protocol.

Requirements

Telecommunication systems

Platform


Supported Telephones

Phones which are supported by myAttendant depend on the respective communication platform.


  • OpenScape DeskPhone CP HFA/SIP
  • OpenScape DeskPhone CP T (CP200/400)
  • OpenStage HFA
  • OpenStage SIP
  • OpenScape Desk Phone IP 35G/55G SIP
  • OpenStage T
  • via Unify Phone(3rd party CTI control)
  • SIP phones from third parties that support 3PCC
  • Analog telephone
  • OpenScape Personal Edition HFA
  • OpenScape Personal Edition SIP
  • OpenScape Business Cordless
  • OpenScape Cordless IP

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution


Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10 (64 Bit Applications only)
  • Microsoft Windows 11 (64 Bit Applications only)

Apple Mac OS Client PCs

  • Apple MAC OS X 13.x.x or above (64 Bit Applications only)

Terminal Server Operating Systems

  • Microsoft Windows 2022 Server 64 Bit / MS Terminal Server 2019
  • Microsoft Windows 2019 Server 64 Bit / MS Terminal Server 2019

Application Software

  • Oracle Java 1.8.x or above (32 Bit or 64 Bit)
  • Open JDK V8 or above (32 Bit or 64 Bit)

Licenses

A license is required for each user, who wants to use myAttendant.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Mitel/Unify Partner Portal

Documentation

User manual

The user manual can be downloaded from:

  • Communication system via the Administration Portal
  • Mitel/Unify Partner Portal
  • Please also ask your responsible Mitel/Unify Service Partner

Software Deployment

myAttendant is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myAttendant.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal

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