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Difference between revisions of "myPortal @work"

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{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
 
{{Breadcrumb|0|0|Unified Communications|OpenScape Business}}
−
 
−
 
 
[[Image:OSBiz-MP@W-Screen.png|right|300px]]
 
[[Image:OSBiz-MP@W-Screen.png|right|300px]]
−
 
+
'''myPortal @work''' is an Microsoft Windows and Apple MAC OS based '''Telephony and UC client''' for OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides '''WebRTC based telephony''' and a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.  
−
 
 
−
'''myPortal @work''' is an Microsoft Windows based UC client of OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.  
 
  
 
'''myPortal @work''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
 
'''myPortal @work''' SW is part of OpenScape Business SW and bound to the SW version of the communication platform. <br />
−
 
−
The following description refers to '''OpenScape Business V2R6'''. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.
 
−
 
  
  
Line 29: Line 22:
 
** Conversations view for contacts
 
** Conversations view for contacts
 
** Facilitated conference management
 
** Facilitated conference management
−
* Integrated VoIP client  
+
**Click to Dial via Hotkey
 +
**Telephony Hyperlink Services such as tel: and callto:
 +
* Integrated WebRTC based VoIP client (incl. device@home support)
 
* Integrated Desktop Dialing function
 
* Integrated Desktop Dialing function
 
<br>  
 
<br>  
−
 
−
[[Image:OSBiz_myP@work_1.png|600px|myPortal @work]]
 
−
<br>
 
 
<br>
 
<br>
 +
 +
[[Image:OSBiz-MP@W-Screen.png|600px|]]
 +
 
The myPortal @ work user interface consists out of several display elements that can be expanded and collapsed in order to offer four different views to the user:
 
The myPortal @ work user interface consists out of several display elements that can be expanded and collapsed in order to offer four different views to the user:
 
* Details View  
 
* Details View  
Line 47: Line 42:
 
* Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
 
* Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
 
* For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
 
* For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
−
* If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application or change the connection settings.
+
* If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application and to use the logout mode to select another user profile on login screen.
 
<br>
 
<br>
 
A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status
 
A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status
Line 55: Line 50:
  
 
=== Features ===
 
=== Features ===
−
myPortal q work provides the following features:<br>
+
myPortal of work provides the following features:<br>
  
−
'''UC features'''
+
==== UC features ====
  
−
{| {{table}}
+
{| {{DefaultTable}}
 
| align="center" style="background:#f0f0f0;"|'''Feature'''
 
| align="center" style="background:#f0f0f0;"|'''Feature'''
 
| align="center" style="background:#f0f0f0;"|''''''
 
| align="center" style="background:#f0f0f0;"|''''''
Line 65: Line 60:
 
| align="center" style="background:#f0f0f0;"|'''UC Suite mode'''
 
| align="center" style="background:#f0f0f0;"|'''UC Suite mode'''
 
|-
 
|-
−
| Presence status||||||
+
| '''Presence status'''||||||
 
|-
 
|-
−
| ||User Presence management||yes||yes
+
| ||User Presence management||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||User Presence status presentation||yes||yes
+
| ||User Presence status presentation||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||Telephone Call Status Presentation||yes||yes
+
| ||Telephone Call Status Presentation||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||Status based Forwarding ||yes||yes
+
| ||Status based Forwarding ||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||Calendar Integration||no||no
 
| ||Calendar Integration||no||no
Line 79: Line 74:
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Favorites||||||
+
| '''Favorites'''||||||
 
|-
 
|-
−
| ||Compact view||yes||yes
+
| ||Compact view||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||Groups||yes||yes
+
| ||Groups||[[Image:tick.gif]]||[[Image:tick.gif]]2
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Directories||||||
+
| '''Directories'''||||||
 
|-
 
|-
−
| ||Personal directory||yes||yes
+
| ||Personal directory||[[Image:tick.gif]]||[[Image:tick.gif]]2
 
|-
 
|-
−
| ||Internal directory||yes||yes
+
| ||Internal directory||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||Global/External directory||yes||yes
+
| ||Global/External directory||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||System Speed Dials||yes||yes
+
| ||System Speed Dials||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||Contact within mobile device||no||no
 
| ||Contact within mobile device||no||no
 
|-
 
|-
−
| ||Import personal contacts (Windows OS)||yes||yes
+
| ||Import personal contacts (Windows OS)||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||import personal contacts (Mac OS)||no||no
 
| ||import personal contacts (Mac OS)||no||no
 
|-
 
|-
−
| ||access to Outlook contacts||yes3||yes3
+
| ||access to Outlook contacts||[[Image:tick.gif]]3||[[Image:tick.gif]]3
 
|-
 
|-
 
| ||access to LDAP directories||no||no
 
| ||access to LDAP directories||no||no
Line 109: Line 104:
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Journal||||||
+
| '''Journal'''||||||
 
|-
 
|-
 
| ||Voice Call Journal||no||no
 
| ||Voice Call Journal||no||no
Line 119: Line 114:
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Conversations ||||||
+
| '''Conversations''' ||||||
 
|-
 
|-
−
| ||Voice Call Events||yes||yes
+
| ||Voice Call Events||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||Voice Mail Events||yes||yes
+
| ||Voice Mail Events||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||Fax Events||no||no
 
| ||Fax Events||no||no
Line 129: Line 124:
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Search function||||||
+
| '''Search function'''||||||
 
|-
 
|-
−
| ||Within directories||yes||yes
+
| ||Within directories||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Voicemail||||||
+
| '''Voicemail'''||||||
 
|-
 
|-
−
| ||Voicemail control||yes||yes
+
| ||Voicemail control||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Fax||||||
+
| '''Fax'''||||||
 
|-
 
|-
−
| ||Sending Fax (MS Windows driver)||no||no
+
| ||Sending Fax (MS Windows driver)||no||[[Image:tick.gif]]4
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Instant Messaging||||||
+
| '''Instant Messaging'''||||||
 
|-
 
|-
−
| ||Text  messages||yes||yes
+
| ||Text  messages||[[Image:tick.gif]]||no
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Telephony Functions||||||
+
| '''Telephony Functions'''||||||
 
|-
 
|-
−
| ||Via OpenScape Business||yes||yes
+
| ||Via OpenScape Business||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
−
| ||Via VoIP Client ||yes1||yes
+
| ||Via VoIP Client ||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Conference Server||||||
+
| '''Conference Server'''||||||
 
|-
 
|-
−
| ||Conference server control ||yes||yes
+
| ||Conference server control ||[[Image:tick.gif]]||no
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| WebCollaboration||||||
+
| '''WebCollaboration'''||||||
 
|-
 
|-
−
| ||Collaboration with WebCollaboration Server||yes||yes
+
| ||Collaboration with WebCollaboration Server||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|-
 
|-
 
| ||||||
 
| ||||||
 
|-
 
|-
−
| Other functions||||||
+
| '''Other functions'''||||||
−
|-
 
−
| ||Key programming||yes||yes
 
 
|-
 
|-
−
|  
+
| ||Key programming||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| ||Click to Dial via Hotkey||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| ||Telephony Hyperlinks (tel: / callto:)||[[Image:tick.gif]]||[[Image:tick.gif]]
 
|}
 
|}
  
 +
Footnotes: <br>
 +
2 Display only. Edit via other UC Suite client <br>
 +
3 Outlook personal contact import in combination with myContacts <br>
 +
4 Receive Fax via eMail Client / send Fax via Communication Client Printer Driver
 +
 +
==== Call Control Features ====
  
 +
{| {{DefaultTable}}
 +
| align="center" style="background:#f0f0f0;"|'''Function'''
 +
| align="center" style="background:#f0f0f0;"|'''VoIP Client'''
 +
| align="center" style="background:#f0f0f0;"|'''"Associated System Phone'''
 +
|-
 +
| Make a call||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Answer a call||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Disconnect a call||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Consultation||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Attended Transfer||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Blind transfer||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Deflect||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Deflect to voicemail||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Recall ||[[Image:tick.gif]] 1||[[Image:tick.gif]]
 +
|-
 +
| Alternate/Toggle||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| System Conference||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Call waiting rejection||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Do not disturb (DND)||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| DTMF||[[Image:tick.gif]]||[[Image:tick.gif]]
 +
|-
 +
| Mute / Unmute||[[Image:tick.gif]]||na
 +
|-
 +
| Servicecodes||no 2||[[Image:tick.gif]]
 +
|-
 +
|}
  
−
Footnotes<br>
+
Footnotes: <br>
−
1) Only supported by myPortal to go App not available within Web Edition  <br>
+
1 Notification of recall not yet implemented in GUI <br>
−
2 Only participation, no creation of web collaboration sessions <br>
+
2 Dialling of system service codes is not blocked, but in case of "no or malfunction or problen no support is provided by Unify. <br>
−
3 Outlook personal contact import in combination with myContacts <br>
 
−
<br>
 
−
Note:<br>
 
−
Depending on the used LAN/WAN infrastructure and OpenScape Business features, the features of myPortal @work can vary in the different scenarios.
 
  
 
== Requirements ==
 
== Requirements ==
Line 194: Line 231:
 
=== Telecommunication systems ===
 
=== Telecommunication systems ===
 
==== Platform ====
 
==== Platform ====
−
* [[OpenScape Business]] V2 or higher
+
* [[OpenScape Business]] V3R0 or higher (incl. remote usage device@home)
−
* [[OpenScape Office LX/MX]] V3R3 or higher
 
−
 
 
−
==== Supported Telephones ====
 
−
Phones which are supported by myPortal for Outlook depend on the respective communication platform.
 
−
 
 
−
'''OpenScape Business'''
 
−
* OpenStage HFA
 
−
* OpenStage SIP
 
−
* OpenScape Desk Phone IP 35G/55G SIP (OpenScape Business only)
 
−
* OpenStage T (not OpenScape Office MX/LX)
 
−
* optiPoint 410 HFA
 
−
* optiPoint 420 HFA
 
−
* optiPoint 500 (not OpenScape Office MX/LX)
 
−
* SIP phones from third parties that support 3PCC
 
−
* Analog telephone
 
−
* OpenScape Personal Edition HFA
 
−
* OpenScape Personal Edition SIP
 
−
* OpenScape Business Cordless (not OpenScape Office MX/LX)
 
−
* OpenScape Cordless IP
 
−
* optiPoint WL2 professional HFA (OpenScape Office only)
 
  
 
=== PC Hardware ===
 
=== PC Hardware ===
Line 221: Line 238:
 
'''Windows Client PC'''
 
'''Windows Client PC'''
 
* 2 GHz CPU
 
* 2 GHz CPU
−
* RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
+
* RAM: 2 GB
 
* 100 Mbps LAN
 
* 100 Mbps LAN
−
* XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
+
* XGA (1024x768) screen resolution
−
 
 
−
 
 
−
'''Terminal Server'''
 
−
 
 
−
The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.
 
  
 
=== PC software ===
 
=== PC software ===
−
'''Please note''' <br>
 
−
Support for the UC Suite clients for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.
 
  
 
==== Desktop Operating Systems ====
 
==== Desktop Operating Systems ====
 
'''Windows Client PCs'''
 
'''Windows Client PCs'''
−
* Microsoft Windows 8 (not RT)
 
−
* Microsoft Windows 7
 
−
* Microsoft Windows Vista
 
−
* Microsoft Windows XP
 
−
 
−
==== Terminal Server Operating Systems ====
 
−
* Microsoft Windows 2012, 2008 R2, 2008 and 2003 as Microsoft Terminal Server
 
−
* Microsoft Windows 2008 R2, 2008 and 2003 as Citrix XenApp 5.0 or 6.0 Server
 
−
 
−
=== Application Software ===
 
  
−
* Microsoft Office 2013 (32 bit and 64 bit)
+
* Microsoft Windows 10 Pro and Enterprise (32/64-bit))
−
* Microsoft Office 2010 (32 bit and 64 bit)
+
* Microsoft Windows 11 (64Bit)
−
* Microsoft Office 2007 (32 bit)
 
−
* Microsoft Office 2003 (32 bit)
 
−
with installed .NET components for Outlook
 
  
−
* Microsoft .NET Framework >= 3.5 (Outlook 2003/2007)
+
'''Apple MAC OS'''
−
* Microsoft. NET Framework >= 4.0 (Outlook 2010/2013)
 
  
 +
* Apple Mac OS (Ventura/13.0)
 +
* Apple Mac OS (Sonoma/14.2.1)
  
−
Access to Microsoft Exchange Server (for Outlook contacts and appointments)
+
'''Web Browser'''
−
* Exchange 2013 (64 bit)
 
−
* Exchange 2010 (64 bit)
 
−
* Exchange 2007 (64 bit)
 
−
 
−
==== Internet Browser ====
 
−
myPortal for Desktop can be used in combination with the following web browsers:
 
−
* Microsoft Internet Explorer Version 10
 
−
* Mozilla Firefox Version 19 or later
 
  
−
===  Licenses ===
+
The following web browsers can be used or programming the telephone keys.
−
A license is required for each user, who wants to use myPortal for Outlook.
+
* Microsoft Internet Explorer Version 10 (or later)
 +
* Mozilla Firefox Version 19 (or later)
 +
* Google Chrome
  
 
== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
  
 
'''General<br>'''
 
'''General<br>'''
−
Functional boundaries and limitations, which have to be considered in general are described either within the SW release note and/ or within the sales information, of the communication platform. The sales information is available within the {{Partner Portal}}of Unify.
+
Functional boundaries and limitations, which have to be considered in general are described either within the SW release note and/ or within the sales information, of the communication platform. The sales information is available within the Mitel Partner Portal
  
 
'''Feature Specific<br>'''
 
'''Feature Specific<br>'''
−
VoIP client <br>
+
VoIP client in general <br>
 
The integrated VoIP client makes use of the modern WebRTC architecture.  
 
The integrated VoIP client makes use of the modern WebRTC architecture.  
−
Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition and the myPortal to go VoIP client. The call control functions mentioned above refer to a single station configuration. That means the VoIP client is not part of any Hunt-, MULAP- or UCD- group and is not used for Mobility, Desk sharing or contact center functionality etc..<br>
+
Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition or Unify Phone as a cloud based solution.<br>
 +
 
 +
The call control functions mentioned above refer to a single station configuration. The Client can also be used in group scenarios, such as MULAP or as telephony client in combination with other OpenScape Business UC applications, like myPortal for Outlook/myAgent, etc.. Please find supported scenarios and configurations within the following chapter<br>
  
 
== Documentation ==
 
== Documentation ==
Line 284: Line 278:
 
==== User manual ====
 
==== User manual ====
  
−
The user manual can be downloaded from:
+
The User Manual can be either downloaded from the OpenScape Business system via the Service Center or the Mitel Partner Portal. Please also get in contact with your Service Partner.
 +
 
 +
==== Administration manual ====
 +
 
 +
The Administration Manual can be either downloaded from the OpenScape Business system via the Service Center or the Mitel Partner Portal. Please also get in touch with your Service Partner.
  
−
* Communication system via the  Administration Portal
+
* myPortal @work configuration for device@home (remote usage)
−
* {{Customer Support Portal}} of Unify within the Internet
+
{{File-DL|How To Configure System Device@Home|pdf|en}}
−
* {{Partner Portal}} of Unify
+
* myPortal @work supported scenarios and configuration
 +
{{File-DL|How To Tutorial myPortal @work Scenarios and Configuration|pdf|en}}
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
−
myPortal for Oulook is part of OpenScape Business / Office SW image. <br/>
+
myPortal @work is part of OpenScape Business SW image. <br/>
 
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
 
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.
  
 
== Licensing ==
 
== Licensing ==
−
A license is required for for every user for the operation of myPoprtal for desktop. <br/>
+
For the operation of myPortal @ work corresponding licenses are required within OpenScape Business. The kind of license depends on the myPortal @work operation mode, on the phone device and on optional voicemail and conferencing.
−
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
+
 
 +
{| {{DefaultTable}}
 +
| align="center" style="background:#f0f0f0;"|'''myPortal @work Use Case'''
 +
| align="center" style="background:#f0f0f0;"|'''Licensing UC Smart Mode'''
 +
| align="center" style="background:#f0f0f0;"|'''Licensing UC Suite Mode'''
 +
|-
 +
| myPortal @work with UC and  associated TDM phone ||myPortal Smart User license plus TDM User license||UC or Groupware User license plus TDM User license
 +
|-
 +
| myPortal @work with UC and associated IP system phone||myPortal Smart User license plus IP User license||UC or Groupware User license plusIP User license
 +
|-
 +
| myPortal @work with UC plus VoIP client||myPortal Smart User license plus IP User license||UC or Groupware User license plus IP User license
 +
|-
 +
| myPortal @work with  UC and Voicemail ||IP or TDM User plus UC Smart User plus Voicemail User license||IP or TDM User plus UC or Groupware User plus Voicemail User license
 +
|-
 +
| myPortal @work with UC and application controlled conference||IP or TDM User plus UC Smart User plus Conference User license||IP or TDM User plus UC or Groupware User plus Conference User license
 +
|-
 +
|}
 +
 
 +
Note: A conference user license is required for each conference moderator but not for a normal conference participant.<br>
 +
 
 +
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal

Latest revision as of 09:40, 20 August 2024

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Icon linkarrow.gif Home  Icon linkarrow.gif Unified Communications  Icon linkarrow.gif OpenScape Business  Icon linkarrow.gif myPortal @work
OSBiz-MP@W-Screen.png

myPortal @work is an Microsoft Windows and Apple MAC OS based Telephony and UC client for OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides WebRTC based telephony and a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.

myPortal @work SW is part of OpenScape Business SW and bound to the SW version of the communication platform.


Overview

myPortal @work provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.
myPortal @work offers am embedded Voice over IP telephony client. If the VoIP option is activated voice call related features of the myPortal @work client use the VoIP function.
myPortal@work in UC Smart mode can be used instead of an existing myPortal Smart Desktop. Existing UC-Smart settings are automatically incorporated into myPortal @work after its installation. The existing UC Smart user license can also be used with myPortal @work.
myPortal @work in UC Suite Mode can be used in combination with existing myPortal for Desktop/Outlook Client (CTI, Favorites and Conversations). The existing UC Suite user license can also be used with myPortal @work.

Highlights of myPortal @work:

  • New conversation oriented graphical user interface with:
    • Flexible/scalable User Interface with different scaled views
    • Left or Right docking –fitted to customer needs
    • Minimize to tray function
    • Tray pop up on incoming / outgoing calls
    • Combined input field for search & dial function
    • Conversations view for contacts
    • Facilitated conference management
    • Click to Dial via Hotkey
    • Telephony Hyperlink Services such as tel: and callto:
  • Integrated WebRTC based VoIP client (incl. device@home support)
  • Integrated Desktop Dialing function



OSBiz-MP@W-Screen.png

The myPortal @ work user interface consists out of several display elements that can be expanded and collapsed in order to offer four different views to the user:

  • Details View
  • List View
  • Menu View
  • Mini View

The user can switch between the views at any time according to his requirements. Presence status, as well as information about missed calls and new voice messages is visible in every view except Mini View.
For all views except the Mini View the following applies:

  • The client can be positioned anywhere on the Desktop. It can be set always on top,
  • Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
  • For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
  • If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application and to use the logout mode to select another user profile on login screen.


A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status



Features

myPortal of work provides the following features:

UC features

Feature ' UC Smart mode UC Suite mode
Presence status
User Presence management tick.gif tick.gif
User Presence status presentation tick.gif tick.gif
Telephone Call Status Presentation tick.gif tick.gif
Status based Forwarding tick.gif tick.gif
Calendar Integration no no
Favorites
Compact view tick.gif tick.gif
Groups tick.gif tick.gif2
Directories
Personal directory tick.gif tick.gif2
Internal directory tick.gif tick.gif
Global/External directory tick.gif tick.gif
System Speed Dials tick.gif tick.gif
Contact within mobile device no no
Import personal contacts (Windows OS) tick.gif tick.gif
import personal contacts (Mac OS) no no
access to Outlook contacts tick.gif3 tick.gif3
access to LDAP directories no no
Journal
Voice Call Journal no no
Voice Mail Journal no no
Fax Journal no no
Conversations
Voice Call Events tick.gif tick.gif
Voice Mail Events tick.gif tick.gif
Fax Events no no
Search function
Within directories tick.gif tick.gif
Voicemail
Voicemail control tick.gif tick.gif
Fax
Sending Fax (MS Windows driver) no tick.gif4
Instant Messaging
Text messages tick.gif no
Telephony Functions
Via OpenScape Business tick.gif tick.gif
Via VoIP Client tick.gif tick.gif
Conference Server
Conference server control tick.gif no
WebCollaboration
Collaboration with WebCollaboration Server tick.gif tick.gif
Other functions
Key programming tick.gif tick.gif
Click to Dial via Hotkey tick.gif tick.gif
Telephony Hyperlinks (tel: / callto:) tick.gif tick.gif

Footnotes:
2 Display only. Edit via other UC Suite client
3 Outlook personal contact import in combination with myContacts
4 Receive Fax via eMail Client / send Fax via Communication Client Printer Driver

Call Control Features

Function VoIP Client "Associated System Phone
Make a call tick.gif tick.gif
Answer a call tick.gif tick.gif
Disconnect a call tick.gif tick.gif
Consultation tick.gif tick.gif
Attended Transfer tick.gif tick.gif
Blind transfer tick.gif tick.gif
Deflect tick.gif tick.gif
Deflect to voicemail tick.gif tick.gif
Recall tick.gif 1 tick.gif
Alternate/Toggle tick.gif tick.gif
System Conference tick.gif tick.gif
Call waiting rejection tick.gif tick.gif
Do not disturb (DND) tick.gif tick.gif
DTMF tick.gif tick.gif
Mute / Unmute tick.gif na
Servicecodes no 2 tick.gif

Footnotes:
1 Notification of recall not yet implemented in GUI
2 Dialling of system service codes is not blocked, but in case of "no or malfunction or problen no support is provided by Unify.

Requirements

Telecommunication systems

Platform

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution

PC software

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 10 Pro and Enterprise (32/64-bit))
  • Microsoft Windows 11 (64Bit)

Apple MAC OS

  • Apple Mac OS (Ventura/13.0)
  • Apple Mac OS (Sonoma/14.2.1)

Web Browser

The following web browsers can be used or programming the telephone keys.

  • Microsoft Internet Explorer Version 10 (or later)
  • Mozilla Firefox Version 19 (or later)
  • Google Chrome

Functional Boundaries and Limitations

General
 Functional boundaries and limitations, which have to be considered in general are described either within the SW release note and/ or within the sales information, of the communication platform. The sales information is available within the Mitel Partner Portal

Feature Specific
 VoIP client in general
The integrated VoIP client makes use of the modern WebRTC architecture. Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition or Unify Phone as a cloud based solution.

The call control functions mentioned above refer to a single station configuration. The Client can also be used in group scenarios, such as MULAP or as telephony client in combination with other OpenScape Business UC applications, like myPortal for Outlook/myAgent, etc.. Please find supported scenarios and configurations within the following chapter

Documentation

User manual

The User Manual can be either downloaded from the OpenScape Business system via the Service Center or the Mitel Partner Portal. Please also get in contact with your Service Partner.

Administration manual

The Administration Manual can be either downloaded from the OpenScape Business system via the Service Center or the Mitel Partner Portal. Please also get in touch with your Service Partner.

  • myPortal @work configuration for device@home (remote usage)

pdf-en.png  How To Configure System Device@Home

  • myPortal @work supported scenarios and configuration

pdf-en.png  How To Tutorial myPortal @work Scenarios and Configuration

Software Deployment

myPortal @work is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

For the operation of myPortal @ work corresponding licenses are required within OpenScape Business. The kind of license depends on the myPortal @work operation mode, on the phone device and on optional voicemail and conferencing.

myPortal @work Use Case Licensing UC Smart Mode Licensing UC Suite Mode
myPortal @work with UC and associated TDM phone myPortal Smart User license plus TDM User license UC or Groupware User license plus TDM User license
myPortal @work with UC and associated IP system phone myPortal Smart User license plus IP User license UC or Groupware User license plusIP User license
myPortal @work with UC plus VoIP client myPortal Smart User license plus IP User license UC or Groupware User license plus IP User license
myPortal @work with UC and Voicemail IP or TDM User plus UC Smart User plus Voicemail User license IP or TDM User plus UC or Groupware User plus Voicemail User license
myPortal @work with UC and application controlled conference IP or TDM User plus UC Smart User plus Conference User license IP or TDM User plus UC or Groupware User plus Conference User license

Note: A conference user license is required for each conference moderator but not for a normal conference participant.

For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Mitel/Unify Partner Portal

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