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Difference between revisions of "myPortal Smart"

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[[Image:OSBiz-MyPotal_Smart_1.png|right|thumb|350px|myPortal Smart screenshot]]
 
[[Image:OSBiz-MyPotal_Smart_1.png|right|thumb|350px|myPortal Smart screenshot]]
  
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[[Image:OSBiz-MyPortal_Smart_2.png|right|thumb|350px|myPortal Smart screenshot]]
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'''Discontinued Application.''' Please visit [[OpenScape Business]] for more informations. The successor solution is [[myPortal @work]], a common client incl. WebRTC based VoIP Telephony and UC
−
 
 
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[[Image:OSBiz-MyPortal_Smart_VM.png|right|thumb|350px|myPortal Smart screenshot]]
 
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'''myPortal Smart ''' is the PC desktop client for accessing the unified communication functions of the UC Smart solution within [[OpenScape Business]].
 
'''myPortal Smart ''' is the PC desktop client for accessing the unified communication functions of the UC Smart solution within [[OpenScape Business]].
  
−
Diffenrent skins are available to meet customer requiremnts regarding look and feel and handling.  
+
Different skins are available to meet customer requirements regarding look and feel and handling.  
  
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'''myPortal Smart''' SW is part of OpenScape Business SW and bound to OpenScape Business SW version. <br />
+
'''myPortal Smart''' SW is part of OpenScape Business software package. It supports Apple MAC OS & MS Windows environments. <br />
  
−
The following description refers to '''OpenScape Business V1'''. Deviations may occur for previous or subsequent versions of OpenScape Business
+
The following description refers to '''OpenScape Business V1R3'''. Deviations may occur for previous or subsequent versions of OpenScape Business
  
 
== Overview ==
 
== Overview ==
  
 
=== Features ===
 
=== Features ===
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Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, '''myPortal Smart'''  offers:
+
Besides convenient dialing aids myPortal Smart gives easiest access to all UC smart functions, such as <br>
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−
* Presence and status basesd announcements
 
−
* Favorites incl call status
 
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* Visual VoiceMail Control <br>
 
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* Ad Hoc conferencing
 
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* Directory access
 
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* Chat
 
−
* Reminder
 
−
 
 
−
 
 
−
<!--
 
−
 
 
−
 
 
−
=== Differences to previous versions  ===
 
−
 
 
−
From OpenScape Office V3R3 on myPortal for Desktop offers:
 
−
 
 
−
* Support of Web Collaboration
 
−
* Support of adhoc conference out of 2-party call
 
−
* Additional skins 
 
−
* Support of Mac OS
 
−
 
 
−
=== myPortal for Desktop – Modern Interface ===
 
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A completely redesigned user interface of myPortal for Desktop offes a new user experience.<br/>
 
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Two predefine and one customizable, highly scalable skins require less space at the desktop and offer less pop up Windows to the user without loss of functionality.
 
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The customization option offers the possibility to include a company logo or any other background images on a system-wide base.
 
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Scalability allows to use either the whole desktop, or to reduce space and to position the client on the desktop at any position or to send the client to the task bar.
 
−
 
 
−
 
 
−
[[Image:OSOV3_MP_Desk_Modern1.jpg|600px|Modern Interface 1]]
 
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[[Image:OSOV3_MP_Desk_Modern2.jpg|400px|Modern Interface 2]]
 
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[[Image:OSOV3_MP_Desk_Modern3.jpg|300px|Modern Interface 3]]
 
−
 
 
−
<br />
 
−
 
 
−
=== myPortal for Desktop – MAC ===
 
−
myPortal for desktop for Apple MAC is available with same interface as under Microsoft Windows.
 
−
 
 
−
[[Image:OSOV3_MP_Desk_MAC1.jpg|600px|myPortal for MAC]]<br />
 
−
 
 
  
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However, due to the Apple MAC OS system architecture, the following functions are currently not supported:<br/>
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* Presence incl. status based call routing and announcements
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* Hot keys, incl. the Desktop Dialer
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* Favorites incl. presence visibility, call status and call pickup option
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* Sending faxes
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* Visual voicemail control
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* Outlook, Entourage Integration
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* Voicemail to email service
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* Ical (MAC calendar)
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* CTI incl. ad hoc conferencing
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* MAC Address Book
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* Directory access and instant search
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* OpenScape Web Collaboration Integration
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* Call journal incl. reminder function
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* Auto-update is only available to users with administrator rights on the MAC computer
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* Chat
 +
* Hotkey dialing
  
 +
[[Image:OSBiz-MyPortal_Smart_VM2.png|350px]]
  
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=== Desktop Dialing and Hot Key Function ===
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The user can be informed by e-mail if voice messages were received. <br>
 +
The UC Smart client configures itself to your desktop and is installable on all usual operating systems (Windows and Mac).
  
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Desktop dialing function with hot keys and, optionally, the click & drag function familiar from OpenScape Office V1/V
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== Prerequisites ==
−
 
 
−
[[Image:OSOV3_MP_Desk_Dial 1.jpg|400px|Desktop Dialing]]<br />
 
−
 
 
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== Configuration Overview ==
 
−
 
 
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myPortal is a Java based client SW which is installed either on a Microsoft Windows based or an Apple a Mac OS based Desktop PC.
 
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myPortal connects to OpenScape office via Ethernet LAN with TCP/IP protocol.
 
−
 
 
−
== Requirements ==
 
  
 
=== Telecommunication systems ===
 
=== Telecommunication systems ===
 
==== Platform ====
 
==== Platform ====
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* [[OpenScape Office]] V3R3 or higher
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* [[OpenScape Business]] V1R1 or higher without UC Booster
  
 
==== Supported Telephones ====
 
==== Supported Telephones ====
  
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myPortal for Desktop can be used in combination with the following telephones:
 
 
* OpenStage HFA
 
* OpenStage HFA
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* OpenStage T (HX)
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* OpenStage SIP
 +
* OpenScape Desk Phone IP 35G/55G HFA
 +
* OpenScape Desk Phone IP 35G/55G SIP
 +
* OpenStage T
 
* optiPoint 410 HFA
 
* optiPoint 410 HFA
 
* optiPoint 420 HFA
 
* optiPoint 420 HFA
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* optiPoint 500 (HX)
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* optiPoint 500
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* optiPoint WL2 professional HFA
 
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* SIP Phone
 
 
* Analog telephone
 
* Analog telephone
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* optiClient 130 HFA
 
 
* OpenScape Personal Edition HFA
 
* OpenScape Personal Edition HFA
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* OpenScape Personal Edition SIP
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* OpenScape Business Cordless
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* HiPath Cordless Office (HX)
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* OpenScape Cordless IP
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* HiPath Cordless IP
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* optiPoint WL2 professional HFA
−
 
+
(Please note that only basic call CTI support is available when using SIP devices. myPortal Smart does not offer features like consultation, call transfer etc. in case of controlling a SIP device.)
  
 
=== PC Hardware ===
 
=== PC Hardware ===
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* Memory: 2 GB 667 MHz DDR RAM
 
* Memory: 2 GB 667 MHz DDR RAM
  
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'''Terminal Server'''
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=== PC software ===
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The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.  
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'''Please note''' <br>
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Support for the UC Smart client for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.
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More information on the configuration of Citrix XenApp Server can be found under:
 
  
−
=== PC software ===
 
 
==== Desktop Operating Systems ====
 
==== Desktop Operating Systems ====
 
'''Windows Client PCs'''
 
'''Windows Client PCs'''
 +
* Microsoft Windows 8 (not RT)
 
* Microsoft Windows 7
 
* Microsoft Windows 7
 
* Microsoft Windows Vista
 
* Microsoft Windows Vista
 
* Microsoft Windows XP
 
* Microsoft Windows XP
 +
  
 
'''MAC Client PCs'''
 
'''MAC Client PCs'''
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* Apple MAC OS X >= 10.7.3 (Lion)
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* Apple MAC OS X 10.7.3 (Lion)
 +
* Apple MAC OS X 10.8.x (Mountain Lion)
 +
 
  
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==== Terminal Server Operating Systems ====
 
−
 
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* Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 6.0 Server (Desktop Mode)
 
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* Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 5.0 Server (Desktop Mode)
 
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* Microsoft Windows 2008 R2 Server (64 bit) as Microsoft Terminal Server
 
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* Microsoft Windows 2008 Server as Microsoft Terminal Server
 
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* Microsoft Windows 2003 Server as Microsoft Terminal Server
 
  
 
=== Application Software ===
 
=== Application Software ===
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* myPortal for Desktop V3R3
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* Adobe AIR 3.6 for Windows / Mac OS X or later
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* Oracle Java >= 1.6.0_31
 
 
   
 
   
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==== Internet Browser ====
 
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myPortal for Desktop can be used in combination with the following web browsers:
 
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* Microsoft Internet Explorer Version 7
 
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* Microsoft Internet Explorer Version 8 in compatibility mode
 
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* Microsoft Internet Explorer Version 9
 
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* Mozilla Firefox Version 3.6.x
 
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* Mozilla Firefox Version 4 or later
 
  
 
===  Licenses ===
 
===  Licenses ===
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Within Open Scape Office a OpenScape Office user licenses for each user, who wants to use myPortal for Desktop.
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A license is required for each user, who wants to use myPortal Smart.
  
 
== Functional Boundaries and Limitations ==
 
== Functional Boundaries and Limitations ==
−
 
+
Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the {{Partner Portal}} of Unify.
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=== SW Installation ===
 
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Local administration rights on the client PC are required for the installation, but not for automatic updates (except for the Apple MAC OS X). The Russian and Chinese user interfaces of myPortal for Outlook require a corresponding Russian or Chinese Windows installation.
 
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=== Windows Update ===
 
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The PCs always need the current status of all available updates, including Service Packs.
 
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=== Outlook Contacts and appointments ===
 
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Access to Microsoft Exchange Server (for Outlook contacts and appointments) must be given in order to use these features
 
−
 
 
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=== Current Restrictions and Notes for MAC computers ===
 
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* The "secondary mouse button" must be enabled in the operating system to use the context menus in myPortal for Desktop.
 
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* The automatic start or participation in web collaboration sessions are currently not supported. However, it is possible to participate in web collaboration sessions via the web client by entering the web collaboration session number.
 
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* Hotkeys and the Desktop Dialer are not available.
 
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* The use of Outlook contacts and calendar integration are not available.
 
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* The Calendar program (iCAL) and the Contacts application (address book) of the MAC operating system itself re not supported.
 
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* myPortal for Desktop client log files must be copied and deleted manually in cases where service is required. No automatic upload of the client log files to the OpenScape Office server occurs as under MS Windows. Log files are displayed to the user by default in the list of new files on opening the "Finder" (similar to Windows Explorer) and must be deleted manually.
 
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* E-mail meeting invitations are displayed in the e-mail program on the MAC without the mail (body) text. The attached calendar files can be viewed.
 
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* The online help from within myPortal is not available. It can be downloaded via the Samba share as a PDF file.
 
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* Apple's default browser "Safari" has not been released for use with OpenScape Office Assistant (WBM). The Firefox browser, which is also available for the MAC, can be used for the administration of the system and key programming instead of the Safari browser.
 
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* Voice messages are played back on the default playback device of the MAC through the MAC speakers and are thus stored by default in iTunes. The voice messages played back with iTunes must be deleted manually by the user.
 
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* The myPortal for Desktop function to hide the Favorites on the right or left edge of the screen, which is available under MS Windows, is not available on the Mac OS X.
 
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=== Message Waiting Indication ===
 
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For analog and DECT telephones, the Message Waiting Indication (MWI) is not supported, and only limited support is available for displaying information on the phone.
 
  
 
== Documentation ==
 
== Documentation ==
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==== User manual ====
 
==== User manual ====
  
−
* {{File-DL|myPortal for Desktop user guide|pdf}}
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The user manual can be downloaded from:
  
−
Actual or revised documents can be retrieved from [http://www.unify.com/seba/default.aspx SEBA].
+
* Communication system via the  Administration Portal
 +
* {{Customer Support Portal}} of Unify within the Internet
 +
* {{Partner Portal}} of Unify
  
 
== Software Deployment  ==
 
== Software Deployment  ==
  
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myPortal for Desktopp is part of OpenScape Office SW image. <br/>
+
myPortal Smart is part of OpenScape Business SW image. <br/>
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The following options are available for providing installation files to users:<br>
+
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means. myPortal Smart software updates are deployed automatically to client PCs
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* The administrator downloads the installation files from the Download Center and provides them to users via a network drive, for example.  
 
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* They can access the installation files directly via a network drive connected with \\<IP address of OpenScape Office>\applications <br/>
 
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The installation files are located in the install-common folder.
 
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For login credentials refer to your system administrator  <br/>
 
  
 
== Licensing ==
 
== Licensing ==
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A license is required for for every user for the operation of myPoprtal for desktop. <br/>
+
A license is required for every user for the operation of myPoprtal Smart. <br/>
−
Whereas the use of myPortal for Desktop is embedded within the following OpenScape Office licenses.<br/>
+
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the {{Partner Portal}} of Unify
−
Differences have to be considered between the user licensing of OpenScape Office LX/MX and OpenScape Office HX.
 
−
Licenses are permanently bound to the user station.
 
−
 
 
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* OpenScape Office V3 LX/MX Comfort User
 
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-      Usage of all communication functions of OpenScape Office <br/>
 
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- Unified Communications functions via myPortal. <br/>
 
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- Voicemail box (Voicemail)<br/>
 
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* OpenScape Office V3 LX/MX Comfort Plus User
 
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- Usage of all communication functions of OpenScape Office <br/>
 
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- Unified Communications functions via myPortal <br/>
 
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- Voicemail box (Voicemail)<br/>
 
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- Fax box <br/>
 
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- Conference management <br/>
 
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- Mobility Entry, incl. myPortal for Mobile <br/>
 
−
 
 
−
or <br/>
 
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* OpenScape Office V3 HX Standard User <br/>
 
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- Usage of all communication functions of OpenScape Office
 
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- Unified Communications functions via myPortal.
 
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- Voicemail box (Voicemail)
 
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- Fax box
 
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-->
 

Latest revision as of 14:33, 29 July 2020

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myPortal Smart screenshot

Discontinued Application. Please visit OpenScape Business for more informations. The successor solution is myPortal @work, a common client incl. WebRTC based VoIP Telephony and UC


myPortal Smart is the PC desktop client for accessing the unified communication functions of the UC Smart solution within OpenScape Business.

Different skins are available to meet customer requirements regarding look and feel and handling.

myPortal Smart SW is part of OpenScape Business software package. It supports Apple MAC OS & MS Windows environments.

The following description refers to OpenScape Business V1R3. Deviations may occur for previous or subsequent versions of OpenScape Business

Overview

Features

Besides convenient dialing aids myPortal Smart gives easiest access to all UC smart functions, such as

  • Presence incl. status based call routing and announcements
  • Favorites incl. presence visibility, call status and call pickup option
  • Visual voicemail control
  • Voicemail to email service
  • CTI incl. ad hoc conferencing
  • Directory access and instant search
  • Call journal incl. reminder function
  • Chat
  • Hotkey dialing

OSBiz-MyPortal Smart VM2.png

The user can be informed by e-mail if voice messages were received.
The UC Smart client configures itself to your desktop and is installable on all usual operating systems (Windows and Mac).

Prerequisites

Telecommunication systems

Platform

Supported Telephones

  • OpenStage HFA
  • OpenStage SIP
  • OpenScape Desk Phone IP 35G/55G HFA
  • OpenScape Desk Phone IP 35G/55G SIP
  • OpenStage T
  • optiPoint 410 HFA
  • optiPoint 420 HFA
  • optiPoint 500
  • Analog telephone
  • OpenScape Personal Edition HFA
  • OpenScape Business Cordless
  • OpenScape Cordless IP
  • optiPoint WL2 professional HFA

(Please note that only basic call CTI support is available when using SIP devices. myPortal Smart does not offer features like consultation, call transfer etc. in case of controlling a SIP device.)

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

  • 2 GHz CPU
  • RAM: 2 GB (Microsoft Windows XP: 1 GB) (Microsoft Windows 2003 Server: 1 GB)
  • 100 Mbps LAN
  • XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution

MAC Client PC

  • Processor type: Intel Core 2 Duo 2 GHz
  • Memory: 2 GB 667 MHz DDR RAM

PC software

Please note
Support for the UC Smart client for Microsoft Windows XP and Microsoft Windows 2003 Server will end at the same time as the end of support for these products by Microsoft. The product will still be supported, but will no longer be tested in detail.

Desktop Operating Systems

Windows Client PCs

  • Microsoft Windows 8 (not RT)
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP


MAC Client PCs

  • Apple MAC OS X 10.7.3 (Lion)
  • Apple MAC OS X 10.8.x (Mountain Lion)


Application Software

  • Adobe AIR 3.6 for Windows / Mac OS X or later


Licenses

A license is required for each user, who wants to use myPortal Smart.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portal of Unify.

Documentation

User manual

The user manual can be downloaded from:

Software Deployment

myPortal Smart is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means. myPortal Smart software updates are deployed automatically to client PCs

Licensing

A license is required for every user for the operation of myPoprtal Smart.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify

Retrieved from "http://wiki.unify.com/index.php?title=myPortal_Smart&oldid=52453"