Difference between revisions of "OpenScape Business TAPI 120"

Revision as of 09:11, 22 July 2014

Overview

OpenScape Business TAPI 120 TSP is a "first party" telephony service provider that supports the Microsoft TAPI V2.1 functionality. TAPI 120 enables Microsoft Windows-based CTI applications to monitor and control a phone or device connected to OpenScape Business.
OpenScape Business TAPI 120 can alternatively be connected via LAN using the WSI (WebServices Interface) to the Motherboard of OpenScape Business or via LAN to the UC Booster HW using CSTA (Computer Supported Telephony Application) protocol). A mixed operation of the interface modes to one system is not possible. If the OpenScape Business system contains a UC Booster Card or if it is connected to a UC Booster server, TAPI 120 can only be operated with the CSTA protocol.

Features

TAPI features

The supported TAPI features depend on the kind of connection:

Overview of OpenScape Business TAPI 120 Features	TAPI 120 CSTA	TAPI 120 WSI
· TAPI supported functionality
– Signaling of incoming and outgoing calls with CLI and the origin of the call	Yes	Yes
– Additional information in the call signaling with diverted calls	Yes	Yes
– Call answer of internal and external calls	Yes	Yes
– Controlled call set up to internal and external targets	Yes	Yes
– Manual dialing / DTMF dialing	Yes	Yes
– Clear down of existing calls	Yes	Yes
– Recall to internal and external parties	Yes	Yes
– Toggle	Yes	Yes
– Supervised Call Transfer	Yes	Yes
– Supervised Call Transfer with subsequent dialing of the query target (one-step transfer)	Yes	Yes
– Unsupervised Call Transfer (Blind Transfer)	Yes	No
– Activation and deactivation of call forwarding	Yes	Yes
– Activation and deactivation of DND	Yes	Yes
– Set up a conference	Yes	No
– Expanding the conference	Yes	No
– Forward incoming call	Yes	No
– Directed pickup (Call Pickup)	Yes	No
– Group call signaling and acquisition group call (Group pickup	Yes	No
– Call park	Yes	No
– Call park retrieval	Yes	No
– Call hold	Yes	No
– Call hold retrieval	Yes	No
– Set callback	Yes	No
– Support for code-controlled functions	Yes	No
– exchange of call relevant data between TAPI applications	Yes	No
– Activation of programmable keys at system terminals (HFA)	Yes	No
– Control the microphone gain in system terminals (HFA)	Yes	No
– Control / selection of the use of Handset / loud speaker / headset with system terminals (HFA)	Yes	No
– volume control of handset / speaker / headset keyboard with system terminals (HFA)	Yes	No
– Access to optiPoint / OpenStage display and the LEDs (with limitation to 50 active displays per system)	Yes	No
· connection to OpenScape Business Single systems	Yes	Yes
· Support for OpenScape Business CTI Firewall	Yes	No

Connectivity

The TAPI 120 software is installed on a Microsoft Windows client PC. The connection to the OpenScape Business System occurs via a LAN. A physical connection between the Windows PC and the phone is not required

TAPI 120 in WSI mode

All TAPI 120 client PCs are connected via LAN, via the web server interface to the motherboard of the OpenScape business. OpenScape business internally multiplexes all TAPI 120 connections.

Figure: TAPI 120 in the WSI mode with OpenScape Business X5R

TAPI 120 in CSTA Mode

All TAPI 120 client PCs are connected to the same CSTA link of OpenScape Business. OpenScape Business internally multiplexes all TAPI 120 connections.

Figure: TAPI 120 with OpenScape Business X5R and UC Booster Card

Compatibility

Supported Systems

TAPI 120 CSTA	TAPI 120 WSI
OpenScape Business X3,	OpenScape Business X1,
OpenScape Business X5	OpenScape Business X3,
OpenScape Business X8	OpenScape Business X5
Open Scape Business S	OpenScape Business X8

Supported Devices

TAPI 120 CSTA	TAPI 120 WSI
Supported are:	Supported are:
The same terminals which are supported by the OpenScape Business CSTA Interface.	- Analogue telephone
	- OpenScape Desk Phone devices (HFA)
	- OpenStage (HFA) terminals
	- OptiPoint 4xx (HFA) / optiPoint 500 devices
	(if it is enabled)
	- OpenScape Cordless devices (CMI)
	Incoming calls to analogue devices and, OpenScape Cordless terminals must be manually answered
	Not supported are:
	- SIP - phones
	- ISDN - phones
	- Mobility- / Deskshare Users
	- Team/Top groups
	- UCD groups

Prerequisites

For operation of OpenScape Business TAPI 120 some HW / SW prereqisites have to be fulfilled

HW/SW prerequisites

Computer HW

The PC hardware must comply with at least the system requirements specified by Microsoft for the operating system used as well as the requirements of the TAPI application. In addition, an Ethernet LAN interface is required.

Computer SW

Operating systems

Microsoft Windows 7 (32/64 Bit) Service Pack: SP1
Microsoft Windows 8 32/64 bit except Windows RT

OpenScape Business

TAPI 120 CSTA:
Regardless of the number of TAPI 120 clients a CSTA link of the OpenScape Business is required. For this purpose, a UC Booster (card or server) is a prerequisite

TAPI 120 WSI:
Requires the Web Services Interface. A UC Booster (card / server) must not be present in / on the system

Documentation

Some documents in various languages are available for OpenScape Business TAPI 120. As there are:

Installation manuals
Technical release note

The documents can be obtained from the following source:

Partner Portal of Unify

Software Delivery / Deployment

The OpenScape Business TAPI 120 software is supplied on a separate data medium. It is not part of the OpenScape Business System software. The software package can also be downloaded free of charge from the Software Download Server (SWS) within the Partner Portal of Unify.

Licensing

Callbridge Collection SW is not licensed

SW Upgrade / Migration

Useful Tools

Further technical Information

How To

Suitable task descriptions with links to corresponding procedures in the How To article(s)

Whitepapers

Suitable white paper document titles with links to the corresponding White Paper article(s)

@@ Line 209: / Line 209: @@
 == Software Delivery / Deployment ==
-The CallBridge Collection software package can be downloaded free of charge from the Software Download Server (SWS) within the {{Partner Portal}} of Unify. The package contains, in addition to the TAPI service provider setup, all necessary USB drivers, the installation manual and a README.TXT with up-to-date information on the product.
+The OpenScape Business TAPI 120 software is supplied on a separate data medium. It is not part of the OpenScape Business System software. The software package can also be downloaded free of charge from the Software Download Server (SWS) within the {{Partner Portal}} of Unify.
 == Licensing ==

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