Difference between revisions of "HiPath ProCenter V7.0 features comparative"
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| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
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| − | | Agent Desktop (enhanced LDAP search functionality) | + | | Agent Desktop (enhanced [[LDAP]] search functionality) |
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
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| Existing | | Existing | ||
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| − | | SDK (New set of Real-Time statistics and aggregates) | + | | [[SDK]] (New set of Real-Time statistics and aggregates) |
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
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| − | | | + | | [[OpenScape Voice]] Integration |
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
|- | |- | ||
| − | | | + | | [[OpenScape Voice]] Attendant Console |
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
| style="background:#e0ffe0" | New | | style="background:#e0ffe0" | New | ||
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<references /> | <references /> | ||
Latest revision as of 14:40, 19 October 2009
Below a table in which HiPath ProCenter V7.0 (Agile and Enterprise) features are compared against heritage HiPath ProCenter versions (HiPath ProCenter V5.1 and HiPath ProCenter V6.5).
| HiPath ProCenter V7.0 feature | compared to V5.1 | compared to V6.5 |
|---|---|---|
| Web Collaboration (Auto-push URL component) | New[1] | New |
| Web Collaboration (Auto-push message component) | New[1] | New |
| Web Collaboration (Auto-push performance message component) | New[1] | New |
| Web Collaboration (Ability to print Contact Details window) | New | New |
| Web Collaboration (Initiate new e-mail during session) | New | New |
| Web Collaboration (Ability to display URL scripting) | Existing | New |
| Web Collaboration (Ability to requeue web session, while original agent remains active in the session) | Enhanced | New |
| Web Collaboration (Included in Agent Desktop productivity tools) | New | New |
| Web Collaboration (Ability to silent monitor a web session) | Existing | New |
| Networking (Consider multiple criteria and associated thresholds before networking a call) | New | New |
| Networking (Performance criteria based on queue) | New | New |
| Networking (Time of day/day of week networking) | New[1] | New |
| Networking (Local performance decision component) | New[1] | New |
| Networking (Distribution decision component) | New[1] | New |
| Networking (Network selection component) | New[1] | New |
| Networking (Keep local component) | New[1] | New |
| Networking reports (Site network performance real-time report) | New | New |
| Networking reports (Queue network statistics real-time report) | Existing | New |
| Networking reports (Queue network traffic historical report) | Existing | New |
| Networking reports (Queue network traffic cumulative report) | Existing | New |
| Networking (Central reporting server) | Existing | New |
| Reporting (Wrap-Up reason report by queue) | Existing | New |
| Reporting (Configure First day of the week) | New | New |
| Reporting (User State for Direct contacts) | Enhanced | New |
| Reporting (Historical Contact/Source report) | Existing | New |
| Reporting (User by Queue report) | Existing | New |
| Reporting (Queue by User report) | Existing | New |
| Reporting (Detailed Callback historical report) | Enhanced | New |
| Reporting (User State Reason report) | Existing | New |
| Administration (User import) | Existing | New |
| Administration (User templates) | New | New |
| Agent Desktop (enhanced LDAP search functionality) | New | New |
| Outbound (URL scripting by queue) | Existing | New |
| Outbound (extended scripting by adding contact data keys) | New | New |
| Outbound (List Import functionality) | Existing | New |
| Outbound (Enhanced handling of expired Callbacks) | Enhanced | New |
| Capacity (Support multiple HiPath ProCenter systems on a single switch[1]) | New | New |
| Multi-tenancy (Tenanted resources in a single HiPath ProCenter system) | Enhanced | Existing |
| SDK (New set of Real-Time statistics and aggregates) | New | New |
| SDK (Event-based statistics interface) | New | New |
| SDK (Scheduled Callback via SDK) | New | New |
| SDK (Pricing and licensing control) | New | New |
| SDK (E-mail templates and administration) | New | New |
| SDK (New event notifications) | New | New |
| SDK (CRM Capabilities) | Existing | New |
| Design Center (Custom Functions) | Enhanced | New |
| SAP CRM Ready Integration | Existing | New |
| Microsoft CRM Integration | New | Existing |
| Siebel Support via SDK Template | Existing | New |
| OpenScape Voice Integration | New | New |
| OpenScape Voice Attendant Console | New | New |
