Difference between revisions of "OpenScape Integration"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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| − | + | Until recent times OpenScape functionality has been limited in its access via a web portal only. By utilising the capabilities of the AGP, the OpenScape Proxy Web Service (OSPWS) and some server side applications we can now provide a significant amount of functionality on the optiPoint Series phones via the [[optiPoint display module|DSM]] or [[optiPoint application module|APM]].<br> | |
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| − | == | + | '''Click on image to view slideshow!''' |
| − | + | <flash>file=NewOpenscape.swf|width=720|height=560|scale=exactfit|bgcolor=#ffffff|quality=best</flash> | |
== Operation == | == Operation == | ||
| − | [[Image:OpenScape Op.jpg| | + | [[Image:OpenScape Op.jpg|thumb|Operational Overview]] |
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* An Openscape application on the phone interacts with the server using XML. The server provides XML to the phone which the application renders into a screen for the user to interact with. The user’s interaction with the phone results in key-value pairs being passed back to the server for processing. | * An Openscape application on the phone interacts with the server using XML. The server provides XML to the phone which the application renders into a screen for the user to interact with. The user’s interaction with the phone results in key-value pairs being passed back to the server for processing. | ||
* The Servlet application in the server passes the key-value pairs to the Middleware application for processing. | * The Servlet application in the server passes the key-value pairs to the Middleware application for processing. | ||
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* '''Notifications''' | * '''Notifications''' | ||
Set up a notification for a contact which will alert the user when the contact changes their status to the desired status | Set up a notification for a contact which will alert the user when the contact changes their status to the desired status | ||
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Revision as of 11:29, 18 December 2006
Scope
Until recent times OpenScape functionality has been limited in its access via a web portal only. By utilising the capabilities of the AGP, the OpenScape Proxy Web Service (OSPWS) and some server side applications we can now provide a significant amount of functionality on the optiPoint Series phones via the DSM or APM.
Click on image to view slideshow! <flash>file=NewOpenscape.swf|width=720|height=560|scale=exactfit|bgcolor=#ffffff|quality=best</flash>
Operation
- An Openscape application on the phone interacts with the server using XML. The server provides XML to the phone which the application renders into a screen for the user to interact with. The user’s interaction with the phone results in key-value pairs being passed back to the server for processing.
- The Servlet application in the server passes the key-value pairs to the Middleware application for processing.
- The Middleware processes the information received from the Servlet and sends instructions to the Openscape proxy.
- The Openscape proxy carries out the instructions received from the Middleware.
- The phone is pushed new information based on the state of the application running on the server. The phone’s APM is updated.
Key Features
- Set Your Status
User can set their status to show whether they are available, out of the office, on vacation etc.
- Set Your Prefered Devices
User can select from a list of contact devices the device on which they wish to be contacted, e.g. mobile, office phone etc.
- View Contacts
A list of your contacts and various options relating to each contact, e.g. Call the contact, view their location, set up notifications for when they become avaialable
- View Workgroups
Shows the groups of which the user is a member and allows them to start a conference call between members of the group
- Call Handling
The user can retrieve and end calls and put active calls on hold
- Notifications
Set up a notification for a contact which will alert the user when the contact changes their status to the desired status
