optiPoint 410/420 S UDP Trace

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If problems in operating the optiPoint 410/420 S phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools (e.g. Wireshark) to examine the problem in more detail.

If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.

To get this trace:

  • 1. Log-in to the WBM as administrator and select "Fault Investigation"-menu
Select Fault Investigation
  • 2. Following page will be loaded - select "SIP UDP Trace"
Select SIP UDP Trace
  • 3. Enable the SIP UDP Trace (till V7 R5.6.0 - later on the trace is automatically enabled): set the check box flag and push "Submit"
Activate the trace
  • 4. After desired trace period, follow the link to the message log
SIP UDP Message log