optiPoint 410/420 S UDP Trace

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If problems in operating the optiPoint 410/420 S phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools to examine the problem in more detail.

If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.

To activate the trace,

  • log-in to the WBM as administrator
Select Fault Investigation
  • Select the fault investigation menu
Select SIP UDP Trace
  • Enable the SIP UDP Trace - set the check box and submit
Activate the trace
  • After desired trace period, follow the link to the message log
SIP UDP Message log
The message log can be deleted afterwards

Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance