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Difference between revisions of "myPortal to go"

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(Background info for VoIP operation with the APNS (Apple Push Notification Server))
(Background info for VoIP operation with the APNS (Apple Push Notification Server))
 
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In very rare cases, we have seen blocking situations in iOS regarding APNS which requires a device restart to overcome.
 
In very rare cases, we have seen blocking situations in iOS regarding APNS which requires a device restart to overcome.
  
'''Please note:''' Apple APNS service requires new certificates over time. Therefore we strictly recommend to keep OpenScape Business system always up to date and under active Software Support
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'''Please note:''' Apple APNS service requires new certificates over time. Therefore we strictly recommend to keep OpenScape Business system always up to date and under active Software Support.
  
 
== SW Deployment ==
 
== SW Deployment ==

Latest revision as of 16:47, 11 March 2020


myPortal to go


Overview

myPortal to go is a feature-rich unified communications app for iOS and Android smartphones. It is compatible to OpenScape Business V1R3 systems and higher and supports both UC Smart and UC Suite.

OSBiz-myPortal to go 5.jpg

Features

Besides convenient dialing incl. one number service, myPortal to go offers access to many other UC related features like:

  • Favorites
  • Directories
  • Call Journal
  • Presence status
  • Voicemail Access
  • Option to (de)activate group calls
  • Access to local Smartphone contacts and Directories
  • etc.

The following document contains a complete feature description of myPortal to go.

Supported Mobile Platforms

  • Apple iOS 12 or higher
  • Android 5.0 or higher

VoIP Feature Device Dependencies

Dependent on the mobile operating system, the software version of OpenScape Business and the network environment, myPortal to go offers the feature Voice over IP (VoIP)

The VoIP Client, which is embedded within the myPortal to go APP, can be registered and operated with OpenScape Business using any WiFi service. The WiFi network, and mobile device, should be configured for VoIP and should support fast roaming and handover in the network.

Dependencies on Android devices

myPortal to go offers the Voice over IP (VoIP) option on Android, if following preconditions are fulfilled:

  • Latest myPortal to go app from Google Play Store
  • Device with Android 5.0 or higher
  • Wi-Fi connection to OpenScape Business. Either via company WiFi or WiFi@home. (Configuration hints for WiFi@home can be found in the document How to configure system device@home)
  • OpenScape Business V2R6 or higher
  • One additional licensed System Client (HFA) per myPortal to go VoIP user

Please note:

  • The voice quality of the myPortal to go VoIP client depends on the HW performance and on the firmware version of the mobile device.
  • Please note that the Android operating system has known issues with WiFi roaming (dynamically connecting to the access point with the strongest signal). The Android community offers several workarounds - you may search the internet for "Android flaw wifi roaming" to find out more.

Dependencies on Apple iOS Devices

myPortal to go offers the Voice over IP (VoIP) option on Apples iOS, if following preconditions are fulfilled:

  • Latest myPortal to go app from Apple App Store
  • Device with iOS version 12 or higher
  • Wi-Fi connection to OpenScape Business. Either via company WiFi or WiFi@home. (Configuration hints for WiFi@home can be found in the document How to configure system device@home)
  • OpenScape Business V2R2.6 or higher
  • One additional licensed System Client (HFA) per myPortal to go VoIP user


Background info for VoIP operation with the APNS (Apple Push Notification Server)

As long as the iPhone is unlocked and the app runs in foreground, incoming calls are signalled via the direct network connection from OSBiz to the app.

APNS notifications are only used in background / screen lock / screen off mode, where the operating system prevents myPortal to go (iOS) from running in the background. APNS means that the OSBiz sends call notifications to Apples public push notification service, which forwards the notifications to the corresponding iOS device. Here, they are handled by the operating system (not by the app), showing the call notification popup and playing a notification tone - which is the Unify ringtone in our case. Clicking / swiping that iOS notification starts myPortal to go again and brings it to foreground, where the ringing call is detected, presented and where it can be answered.

To get the APNS mechanism working, the following administration steps are required:

  • The latest myPortal to go (iOS) version from App Store needs to be installed.
  • Please make sure that the app has all required permissions (iOS settings -> apps section -> myPortal to go).
  • In OpenScape Business, we recommend to use the latest software release (V2R6 or higher)
  • OpenScape Business (and Booster Card/Server if present) require internet access, as they need to be able to send notifications to Apple's public APNS service. This requires also a proper DNS server configuration, which allows OSBiz to resolve public internet domain names like "gateway.push.apple.com".
  • If the company firewall restricts outbound internet access, then please make sure that the firewall is open for APNS related ports. For details see here: https://support.apple.com/en-us/HT203609
  • The iOS device obviously needs an active internet connection (WiFi or mobile data) to receive and handle APNS notifications.

Regarding WiFi availability when the iPhone is locked: Please check if specific power saving settings are in use. For example, the iOS option "Low Power Mode" may have an impact if enabled, especially when the device's battery status is low.

In very rare cases, we have seen blocking situations in iOS regarding APNS which requires a device restart to overcome.

Please note: Apple APNS service requires new certificates over time. Therefore we strictly recommend to keep OpenScape Business system always up to date and under active Software Support.

SW Deployment

The myPortal to go App is available in following AppStores

Android Store Apple Store
QR-Code QRcode android.png https://play.google.com/store QRcode apple.png http://store.apple.com

Privacy

International (English)  https://unify.com/en/privacy-policy

Deutschland  https://unify.com/de/datenschutz