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'''myPortal to go''' is a feature-rich unified communications app for iOS and Android smartphones. It is compatible to OpenScape Business V1R3 systems and higher and supports both UC Smart and UC Suite.  
 
'''myPortal to go''' is a feature-rich unified communications app for iOS and Android smartphones. It is compatible to OpenScape Business V1R3 systems and higher and supports both UC Smart and UC Suite.  
  
 +
[[Image:OSBiz-myPortal_to_go_5.jpg|600px]]
  
 
== Features ==
 
== Features ==
 
Besides convenient dialing incl. one number service, myPortal to go offers access to many other UC related features like:
 
Besides convenient dialing incl. one number service, myPortal to go offers access to many other UC related features like:
  
−
* favorites
+
* Favorites
−
* directories
+
* Directories
−
* journal
+
* Call Journal
−
* presence status
+
* Presence status
−
* voicemail access
+
* Voicemail Access
 +
* Option to (de)activate group calls
 +
* Access to local Smartphone contacts and Directories
 
* etc.
 
* etc.
  
−
[[Image:OSBiz-MyPortal_to_go_5.gif|300px]]
+
The following document contains a complete feature description of myPortal to go.
  
 +
* {{File-DL|OpenScape Business myPortal to go Whitepaper EN|pdf|en}}
  
 
== Supported Mobile Platforms ==
 
== Supported Mobile Platforms ==
  
−
* Apple iOS 6.0 or higher
+
* Apple iOS 12 or higher
−
* Android 2.3.3 or higher (Android 4.x recommended)
+
* Android 5.0 or higher
  
 +
== VoIP Feature Device Dependencies ==
  
 +
Dependent on the mobile operating system, the software version of OpenScape Business and the network environment, myPortal to go offers the feature Voice over IP (VoIP).
 +
 +
Voice over IP can be used in local or remote WiFi environments with iOS or Android. The WiFi network, and mobile device, should be configured for VoIP and should support fast roaming and handover in the network.
 +
With Android, VoIP is also available over 4G/5G mobile data networks. This service has some specific restrictions which are listed below.
 +
 +
=== Dependencies on Android devices ===
 +
myPortal to go offers the Voice over IP (VoIP) option on Android, if following preconditions are fulfilled:
 +
 +
* Latest myPortal to go app from Google Play Store
 +
* Device with Android 5.0 or higher
 +
* Battery saving options have to be disabled. In particular, under Android phone settings > Apps > App Info > tap myportal > Battery  Saver> select Not restricted
 +
* A stable data connection to OpenScape Business is required. This can be either via company WiFi, or WiFi@home or via a 4G/5G mobile data network. Weak signal levels will result in VoIp quality issues. (Configuration hints for WiFi@home can be found in the document [[How_to_collection_and_tutorials_for_OpenScape_Business#Device.40Home | '''How to configure system device@home''']])
 +
* A 4G/5G mobile data connection can be used with following restrictions:
 +
** Transitions of the environment (foreground to backgronnd, WiFi to mobile data, etc.) are not seamless and lead to brief interruptions oft he voIP registration status.
 +
** Network transitions (WiFi <-> 4G/5G) during active VoIP calls are currently not supported.
 +
** If available, it is strongly recommended to switch the feature Voice over LTE (VoLTE) on in your Android settings
 +
** A VoIP over 4G/5G call may be interrupted when a second incoming call comes in via GSM. This is dependent on the specific mobile service provider and the device settings. In case that the device / mobile network switches back from 4G/5G to GSM/Edge mode upon an incoming call, the data connection will be interrupted and thus the VoIP connection will be lost.
 +
** myPortal to go – and VoIP in particular – cannot be used when symmetric firewalls are in place between client and server.
 +
** Specific restriction for Android 12: Due to a known bug in the operating system, myPortal to go may not be able to switch the audio output from loudspeaker to earspeaker or bluetooth. In such a case, a device restart will be required to ocercome the issue. If you face such issues, we recommend to disable the flag "Force loudspeaker ringer" in the app's VoIP settings (this will reduce the chance of the error occuring).
 +
* OpenScape Business / Octopus F X V3 or higher is required. For VoIP over 4G/5G, OpenScape Business V3R2 or higher is required.
 +
* Configuration hints for WiFi@home can be found in the document [[How_to_collection_and_tutorials_for_OpenScape_Business#Device.40Home | '''How to configure system device@home''']]. Same settings are required for VoIp over 4G/5G.
 +
* One additional licensed System Client (HFA) per myPortal to go VoIP user
 +
 +
'''Please note:'''
 +
* The voice quality of the myPortal to go VoIP client depends on the HW performance and on the firmware version of the mobile device.
 +
* Some versions of the Android operating system has known issues with WiFi roaming (dynamically connecting to the access point with the strongest signal). The Android community offers several workarounds - you may search the internet for "Android flaw wifi roaming" to find out more.
 +
* A data flatrate is strongly recommended as VoIP services can cause consumption of significant data volume.
 +
 +
=== Dependencies on Apple iOS Devices ===
 +
myPortal to go offers the Voice over IP (VoIP) option on Apples iOS, if following preconditions are fulfilled:
 +
 +
* Latest myPortal to go app from Apple App Store
 +
* Device with iOS version 12 or higher
 +
* A stable data connection to OpenScape Business is required. This can be either a company WiFi or WiFi@home. (Configuration hints for WiFi@home can be found in the document How to configure system device@home)
 +
* OpenScape Business V3R2 or higher. The communcation system should always be updated to the latest available software release, because the APNS notification service required time-boxed certificates which are updated with every major/minor/fix release oft he product.
 +
* One additional licensed System Client (HFA) per myPortal to go VoIP user
 +
 +
==== Background info for VoIP operation with the APNS (Apple Push Notification Server) ====
 +
 +
As long as the iPhone is unlocked and the app runs in foreground, incoming calls are signalled via the direct network connection from OSBiz to the app.
 +
 +
APNS notifications are only used in background / screen lock / screen off mode, where the operating system prevents myPortal to go (iOS) from running in the background. APNS means that the OSBiz sends call notifications to Apples public push notification service, which forwards the notifications to the corresponding iOS device. Here, they are handled by the operating system (not by the app), showing the call notification popup and playing a notification tone - which is the Unify ringtone in our case.
 +
Clicking / swiping that iOS notification starts myPortal to go again and brings it to foreground, where the ringing call is detected, presented and where it can be answered.
 +
 +
To get the APNS mechanism working, the following administration steps are required:
 +
* The latest myPortal to go (iOS) version from App Store needs to be installed.
 +
* Please make sure that the app has all required permissions (iOS settings -> apps section -> myPortal to go).
 +
* In OpenScape Business, we recommend to use the latest software release (V2R6 or higher)
 +
* OpenScape Business (and Booster Card/Server if present) require internet access, as they need to be able to send notifications to Apple's public APNS service. This requires also a proper DNS server configuration, which allows OSBiz to resolve public internet domain names like "gateway.push.apple.com".
 +
* If the company firewall restricts outbound internet access, then please make sure that the firewall is open for APNS related ports. For details see here: https://support.apple.com/en-us/HT203609
 +
* The iOS device obviously needs an active internet connection (WiFi or mobile data) to receive and handle APNS notifications.
 +
 +
Regarding WiFi availability when the iPhone is locked:
 +
Please check if specific power saving settings are in use. For example, the iOS option "Low Power Mode" may have an impact if enabled, especially when the device's battery status is low.
 +
 +
In very rare cases, we have seen blocking situations in iOS regarding APNS which requires a device restart to overcome.
 +
 +
'''Please note:''' Apple APNS service requires new certificates over time. Therefore we strictly recommend to keep OpenScape Business system always up to date and under active Software Support.
  
 
== SW Deployment ==
 
== SW Deployment ==
Line 49: Line 112:
 
|}
 
|}
  
−
.
+
== Privacy ==
−
 
−
== Data Privacy Statement for myPortal to go  ==
 
−
 
 
−
=== Scope ===
 
−
myPortal to go is a unified communications app for iOS, Android and other smartphones’ operating systems. It is provided by Unify GmbH & Co. KG, Hofmannstrasse 51, D-81379 Munich, Germany (“Unify”) and compatible to Unify “OpenScape Business V1R3” and Deutsche Telekom “Octopus F X V1R3” systems (“UC Server”) and high-er and supports both UC Smart and UC Suite. myPortal to go is an extension for these UC systems. myPortal to go requires a unified communications account (“UC Account”) which is generally provided to you by your organization (“Your Organization”) and does not run as standalone solution.
 
−
myPortal to go connects to a server provided by Your Organization (“UC Server”). Data exchange takes place be-tween myPortal to go and that Server, Unify is not involved in this process. This data privacy statement applies to the Personal Data (i) exchanged between myPortal to go and the Server, without involvement of Unify and (ii) collected by Unify. This Data Privacy Statement does not apply to any other of Unify’s products, sites, or services. The general terms regarding the processing of personal data within the UC Server are described in the corresponding product documentation. In case the UC Server is not provided by Your Organization, another provider will process the data instead of Your Organization; if so, your local administrator can provide you with further information about that provider. In this case, all references to Your Organization in this document shall be regarded as references to that provider. As Unify has no control with regard to how the data is processed at Your Organization, Your Organization may de-viate from this Data Privacy Statement. In this case, Your Organization will provide you with further information on these deviations.
 
−
 
 
−
=== Data Handled by Unify Through myPortal to go ===
 
−
Personal Data
 
−
 
−
When we refer to “Personal Data”, we mean any information relating to an identified or identifiable natural person. In fact, this is how the term “personal data” is defined in the EU Data Protection Directive and, based upon it, in the national implementations of the directive into local law. When you use myPortal to go, it is inevitable that different types of Personal Data are submitted to, collected by and stored inside the UC Server. We want you to better understand what kinds of Personal Data Unify and the UC Server collect, store and process, and for which purposes.
 
−
 
 
−
 
 
−
Data Handled When Using myPortal to go
 
−
 
 
−
myPortal to go allows you to use a large number of UC features on your smartphone. You may make and receive calls under your unified communications (landline) phone number with your smartphone, send and receive emails under your business email address and use features such as redirecting and forwarding calls. When logging on to your UC Account the first time with myPortal to go, the UC Server address and the login data (user name and password) is stored on your smartphone. When using myPortal to go, in order to use the features provided by the UC Server on your smartphone, myPortal to go may - read your contacts on the smartphone in order to send messages to or to call these contacts, - read your phone (hook) status in order to share this information with your contacts, - make phone calls via GSM, and send text messages (SMS) and emails, which may trigger costs as agreed with your mobile communications provider. These actions will only be executed after prior confirmation by you, - access and modify all personal and global data stored in the UC Server for you and your company, such as contact details, profile information (name, phone number, email address, photo), received voice messages, call journals and voice mail journals, personal contacts (after being imported by you) and your phone and online status, and - store the foregoing data locally on your smartphone and on the UC Server. Call journals and voice mail journals will be stored until deleted by you. Your profile information and your telephone and online status will be shared with other users either via directory services (e.g. via a web interface or an app used by these users) or via the voice mail system in the case of callers calling your phone number. You may restrict the visibility and availability of such information in your profile settings.
 
−
 
 
−
 
 
−
Support Data
 
−
 
 
−
Unify may collect data when you submit a service request. Such data may include information about your hardware and software environment, time and date, username or other authentication information, content of a conversation, data resulting from diagnostics, system and registry data, error-tracking log files, screenshots and other details related to an incident. Unify will use the foregoing data solely to provide support services, e.g. via online chat or conversation, phone, email, or via other channels. Please note that depending on the applicable Support Plan additional terms and notices may apply.
 
−
 
 
−
 
 
−
=== Disclosure of Your Personal Data ===
 
−
 
 
−
Unify will not disclose Personal Data outside of Unify except as you direct, or as otherwise agreed. Unify will use Personal Data only to the extent necessary for the performance of Unify’s contractual duties.
 
−
Unify occasionally contracts with third parties for supply with services and products such as customer support, data management, and technical infrastructure services on behalf of Unify in form of a commissioned data processing. Unify may provide these third parties with access to Personal Data if and to the extent necessary for them to render their services or deliver their products. These third parties are required to maintain the confidentiality of the Personal Data and are prohibited from using it for any purpose other than that for which they are engaged by Unify. Unify makes the necessary contractual arrangements that are required under the EU Data Protection directive and the applicable local law (e.g. the German Federal Data Protection Act - Bundesdatenschutzgesetz, BDSG) for a legally compliant transfer, or processing, of Personal Data by these third parties. Unify may share the contact data provided during the signup-process with third parties for purposes of fraud pre-vention or, where necessary, in order to process payment transactions. Unify does not share any of your Personal Data with advertisers. Unify will not disclose Personal Data to a third party (including law enforcement, other government entity, or civil litigant and excluding Unify’s subcontractors, see above) except as you or your organization direct Unify or unless Unify is required to do so by applicable laws. In the event a third party requires Unify to hand over your Personal Data, Unify will inform the third party to request the Personal Data directly from you or your organization. As part of that process, Unify may provide the contact information of the customer contact to the third party. If Unify should be forced by applicable laws to hand over your Personal Data to the third party, Unify will use commercially reasonable efforts to notify you in advance of a hand over, provided this is not prohibited by applicable laws.
 
−
 
 
−
 
 
−
=== Accessing, Correcting and Deleting Your Information ===
 
−
 
 
−
Between Unify and the Your Organization, Your Organization is the responsible entity for all users and all generated user content. The management of Personal Data of Your Organization’s users is a task that is handled by Your Organization internally, e.g. by making use of the administrative facilities provided to Your Organization. Unify will generally obtain consent from Your Organization prior to responding to requests from individual users, unless required otherwise by applicable law.
 
−
You may access, correct or delete Personal Data stored on the UC Server by using the tools provided within the UC Server solution (for example, editing your profile information via web based management) or through the ad-ministration console with the help of your organizations’ responsible administrator. Changes you make to your in-formation take immediate effect on your UC Account. Before approaching Unify, you should first direct privacy related inquiries to Your Organization that provides access to the systems.
 
−
 
 
−
 
 
−
=== Security ===
 
−
 
 
−
Unify has implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines intended to protect your information stored at Unify against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction. Specific arrangements about the security measures Unify takes are part of the Data Processing Agreement in place between Your Organization and Unify.
 
−
Please contact Your Organization for information about technical and organizational measures in place with regard to your information stored in the UC Server.
 
−
 
 
−
 
 
−
=== Data Location ===
 
−
 
 
−
Personal Data stored at Unify may be transferred to, stored and processed in countries outside the EU, e.g. in the United States or in any other country where Unify or the Unify Affiliates or their service providers maintain facilities. Unify has made the necessary contractual arrangements that are required under the EU Data Protection directive and the local applicable laws (e.g. the German Federal Data Protection Act - Bundesdatenschutzgesetz, BDSG) for a legally compliant transfer, or processing, of Personal Data.
 
−
Please contact Your Organization for information about any transfer, storage or processing of Personal Data in countries outside the EU in the course of the operation of the UC Server.
 
−
 
 
−
 
 
−
=== Changes to this Data Privacy Statement ===
 
−
 
 
−
Unify may occasionally update this Data Privacy Statement to reflect customer feedback, changes in myPortal to go or in the UC server, and updates to applicable data privacy laws and regulations. Prior to making such changes effective, Unify will notify you and Your Organization through the customer contact, in advance by posting a notice on the login page. Unify will provide a link under which you can review the updated statement. Depending on your or Your Organization’s settings, Unify may instead, or in addition, send a notification email, and/or post a message inside the system. These notification(s) will be made independent of, and do not intend to limit, any notification procedure agreed with Your Organization in the Agreement.
 
−
We encourage you to periodically review this privacy statement to learn how Unify is protecting your data.
 
−
 
 
−
 
 
−
=== How to Contact Unify ===
 
−
 
 
−
Unify welcomes your comments. If you have questions about myPortal to go or Unify’s privacy and security com-mitments, please contact Unify at http://www.unify.com/us/Home/Internet/web/us/Home/contact-us.aspx
 
  
  
−
=== Data Protection Officer ===
+
{{en}} https://unify.com/en/privacy-policy
  
−
You may address any concern about Unify’s use of your Personal Data to Unify’s data protection officer. You may also send any inquiries about information on Unify’s use of Personal Data, as well as requests for the blocking or deletion or correction of your Personal Data, to Unify’s data protection officer. The Unify data protection officer can be contacted via email: guido.stueper@unify.com.
+
{{de}} https://unify.com/de/datenschutz

Latest revision as of 09:08, 10 June 2022

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Icon linkarrow.gif Home  Icon linkarrow.gif Unified Communications  Icon linkarrow.gif OpenScape Business  Icon linkarrow.gif myPortal to go


myPortal to go


Overview

myPortal to go is a feature-rich unified communications app for iOS and Android smartphones. It is compatible to OpenScape Business V1R3 systems and higher and supports both UC Smart and UC Suite.

OSBiz-myPortal to go 5.jpg

Features

Besides convenient dialing incl. one number service, myPortal to go offers access to many other UC related features like:

  • Favorites
  • Directories
  • Call Journal
  • Presence status
  • Voicemail Access
  • Option to (de)activate group calls
  • Access to local Smartphone contacts and Directories
  • etc.

The following document contains a complete feature description of myPortal to go.

Supported Mobile Platforms

  • Apple iOS 12 or higher
  • Android 5.0 or higher

VoIP Feature Device Dependencies

Dependent on the mobile operating system, the software version of OpenScape Business and the network environment, myPortal to go offers the feature Voice over IP (VoIP).

Voice over IP can be used in local or remote WiFi environments with iOS or Android. The WiFi network, and mobile device, should be configured for VoIP and should support fast roaming and handover in the network. With Android, VoIP is also available over 4G/5G mobile data networks. This service has some specific restrictions which are listed below.

Dependencies on Android devices

myPortal to go offers the Voice over IP (VoIP) option on Android, if following preconditions are fulfilled:

  • Latest myPortal to go app from Google Play Store
  • Device with Android 5.0 or higher
  • Battery saving options have to be disabled. In particular, under Android phone settings > Apps > App Info > tap myportal > Battery Saver> select Not restricted
  • A stable data connection to OpenScape Business is required. This can be either via company WiFi, or WiFi@home or via a 4G/5G mobile data network. Weak signal levels will result in VoIp quality issues. (Configuration hints for WiFi@home can be found in the document How to configure system device@home)
  • A 4G/5G mobile data connection can be used with following restrictions:
    • Transitions of the environment (foreground to backgronnd, WiFi to mobile data, etc.) are not seamless and lead to brief interruptions oft he voIP registration status.
    • Network transitions (WiFi <-> 4G/5G) during active VoIP calls are currently not supported.
    • If available, it is strongly recommended to switch the feature Voice over LTE (VoLTE) on in your Android settings
    • A VoIP over 4G/5G call may be interrupted when a second incoming call comes in via GSM. This is dependent on the specific mobile service provider and the device settings. In case that the device / mobile network switches back from 4G/5G to GSM/Edge mode upon an incoming call, the data connection will be interrupted and thus the VoIP connection will be lost.
    • myPortal to go – and VoIP in particular – cannot be used when symmetric firewalls are in place between client and server.
    • Specific restriction for Android 12: Due to a known bug in the operating system, myPortal to go may not be able to switch the audio output from loudspeaker to earspeaker or bluetooth. In such a case, a device restart will be required to ocercome the issue. If you face such issues, we recommend to disable the flag "Force loudspeaker ringer" in the app's VoIP settings (this will reduce the chance of the error occuring).
  • OpenScape Business / Octopus F X V3 or higher is required. For VoIP over 4G/5G, OpenScape Business V3R2 or higher is required.
  • Configuration hints for WiFi@home can be found in the document How to configure system device@home. Same settings are required for VoIp over 4G/5G.
  • One additional licensed System Client (HFA) per myPortal to go VoIP user

Please note:

  • The voice quality of the myPortal to go VoIP client depends on the HW performance and on the firmware version of the mobile device.
  • Some versions of the Android operating system has known issues with WiFi roaming (dynamically connecting to the access point with the strongest signal). The Android community offers several workarounds - you may search the internet for "Android flaw wifi roaming" to find out more.
  • A data flatrate is strongly recommended as VoIP services can cause consumption of significant data volume.

Dependencies on Apple iOS Devices

myPortal to go offers the Voice over IP (VoIP) option on Apples iOS, if following preconditions are fulfilled:

  • Latest myPortal to go app from Apple App Store
  • Device with iOS version 12 or higher
  • A stable data connection to OpenScape Business is required. This can be either a company WiFi or WiFi@home. (Configuration hints for WiFi@home can be found in the document How to configure system device@home)
  • OpenScape Business V3R2 or higher. The communcation system should always be updated to the latest available software release, because the APNS notification service required time-boxed certificates which are updated with every major/minor/fix release oft he product.
  • One additional licensed System Client (HFA) per myPortal to go VoIP user

Background info for VoIP operation with the APNS (Apple Push Notification Server)

As long as the iPhone is unlocked and the app runs in foreground, incoming calls are signalled via the direct network connection from OSBiz to the app.

APNS notifications are only used in background / screen lock / screen off mode, where the operating system prevents myPortal to go (iOS) from running in the background. APNS means that the OSBiz sends call notifications to Apples public push notification service, which forwards the notifications to the corresponding iOS device. Here, they are handled by the operating system (not by the app), showing the call notification popup and playing a notification tone - which is the Unify ringtone in our case. Clicking / swiping that iOS notification starts myPortal to go again and brings it to foreground, where the ringing call is detected, presented and where it can be answered.

To get the APNS mechanism working, the following administration steps are required:

  • The latest myPortal to go (iOS) version from App Store needs to be installed.
  • Please make sure that the app has all required permissions (iOS settings -> apps section -> myPortal to go).
  • In OpenScape Business, we recommend to use the latest software release (V2R6 or higher)
  • OpenScape Business (and Booster Card/Server if present) require internet access, as they need to be able to send notifications to Apple's public APNS service. This requires also a proper DNS server configuration, which allows OSBiz to resolve public internet domain names like "gateway.push.apple.com".
  • If the company firewall restricts outbound internet access, then please make sure that the firewall is open for APNS related ports. For details see here: https://support.apple.com/en-us/HT203609
  • The iOS device obviously needs an active internet connection (WiFi or mobile data) to receive and handle APNS notifications.

Regarding WiFi availability when the iPhone is locked: Please check if specific power saving settings are in use. For example, the iOS option "Low Power Mode" may have an impact if enabled, especially when the device's battery status is low.

In very rare cases, we have seen blocking situations in iOS regarding APNS which requires a device restart to overcome.

Please note: Apple APNS service requires new certificates over time. Therefore we strictly recommend to keep OpenScape Business system always up to date and under active Software Support.

SW Deployment

The myPortal to go App is available in following AppStores

Android Store Apple Store
QR-Code QRcode android.png https://play.google.com/store QRcode apple.png http://store.apple.com

Privacy

International (English)  https://unify.com/en/privacy-policy

Deutschland  https://unify.com/de/datenschutz

Retrieved from "http://wiki.unify.com/index.php?title=myPortal_to_go&oldid=54210"