Genesys Integration

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Genesys op.JPG

Operational Overview:

  • The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML.
  • The servlet processes all of requests and responses, and passes the correct display to the correct phone.
  • The servlet talks to the middleware application via XML. The middleware application uses ActiveX controls to connect and interface with the Genesys server.
  • The middleware application processes all actions and events with the Genesys server.

Key Features