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Difference between revisions of "Genesys Integration"

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'''Operational Overview:'''
 
'''Operational Overview:'''
 
* The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML.  
 
* The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML.  
*  
+
* The servlet processes all of requests and responses, and passes the correct display to the correct phone.
 +
* The servlet talks to the middleware application via XML. The middleware application uses ActiveX controls to connect and interface with the Genesys server.
 +
* The middleware application processes all actions and events with the Genesys server.
 +
 
 
== Key Features ==
 
== Key Features ==

Revision as of 10:37, 28 November 2006

Scope

Operation

Genesys op.JPG

Operational Overview:

  • The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML.
  • The servlet processes all of requests and responses, and passes the correct display to the correct phone.
  • The servlet talks to the middleware application via XML. The middleware application uses ActiveX controls to connect and interface with the Genesys server.
  • The middleware application processes all actions and events with the Genesys server.

Key Features