Views

Difference between revisions of "Consultation"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
(Operating sequences)
(HTML style edit)
 
(8 intermediate revisions by 2 users not shown)
Line 1: Line 1:
<div class="breadcrumb">
+
{{Breadcrumb|0|0|Glossary}}
{{up}} [[Glossary]]
 
</div>
 
  
 
== Erläuterung ==
 
== Erläuterung ==
Line 9: Line 7:
 
== Operating sequences ==
 
== Operating sequences ==
  
!! Has to be reviewed !!
+
{| style="text-align: center; "
 
 
{|  
 
 
! width="120" | Step 1
 
! width="120" | Step 1
 
! width="120" | Step 2
 
! width="120" | Step 2
 
! width="120" | Step 3
 
! width="120" | Step 3
 
! width="120" | Step 4
 
! width="120" | Step 4
! width="120" | Step 5
 
! width="120" | Step 6
 
 
|-
 
|-
| [[Image:call-a-b.png|center]]
+
| [[Image:call-a-b.png]]
| [[Image:call-a-hold-b.png|center]]
+
| [[Image:call-a-hold-b-call-c.png]]
| [[Image:call-a-hold-b-call-c.png|center]]
+
| [[Image:call-c-a-hold-b.png]]
| [[Image:call-c-a-hold-b.png|center]]
+
| [[Image:call-a-b.png]]
| [[Image:call-b-a-hold-c.png|center]]
 
| [[Image:call-c-a-hold-b.png|center]]
 
 
|-
 
|-
| align="center" | '''A''' talks to '''B'''
+
| '''A''' talks to '''B'''
| align="center" | '''A''' selects Consultation,<br>'''B''' hears [[MOH]]
+
| '''A''' calls '''C''',<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
+
| '''C''' goes off-hook,<br>'''A''' consults with '''C'''
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C''' the<br>conference call
+
| '''C''' goes on-hook,<br>'''A''' talks to '''B''' again
| align="center" | '''A''' toggles to '''B'''<br>'''C''' is on hold
 
| align="center" | '''A''' toggles back to '''C'''<br>'''B''' is on hold<br>(if appl. repeat Step 5)
 
 
|}
 
|}
  

Latest revision as of 10:55, 7 November 2012

Erläuterung

Bei einer Rückfrage wird während eines Gespräches ein zweiter Teilnehmer angerufen. Danach wird das Rückfragegespräch beendet und das ursprüngliche Gespräch wieder aufgenommen.

Operating sequences

Step 1 Step 2 Step 3 Step 4
call-a-b.png call-a-hold-b-call-c.png call-c-a-hold-b.png call-a-b.png
A talks to B A calls C,
B hears MOH,
phone C rings
C goes off-hook,
A consults with C
C goes on-hook,
A talks to B again

See also / Siehe auch