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Difference between revisions of "Consultation"

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(Operating sequences)
(Operating sequences)
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| align="center" | '''A''' selects Consultation,<br>'''B''' hears [[MOH]]
 
| align="center" | '''A''' selects Consultation,<br>'''B''' hears [[MOH]]
 
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
 
| align="center" | '''A''' calls '''C''',<br>phone '''C''' rings
| align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C''' the<br>conference call
+
| align="center" | '''C''' goes off-hook,<br>'''A''' consults with '''C'''
| align="center" | '''A''' toggles to '''B'''<br>'''C''' is on hold
+
| align="center" | '''A''' ends call to '''C''',<br>'''C''' goes on-hook
| align="center" | '''A''' toggles back to '''C'''<br>'''B''' is on hold<br>(if appl. repeat Step 5)
+
| align="center" | '''A''' toggles back to '''B'''<br>'''A''' talks to '''B'''
 
|}
 
|}
  

Revision as of 06:31, 19 September 2006

Erläuterung

Bei einer Rückfrage wird während eines Gespräches ein zweiter Teilnehmer angerufen. Danach wird das Rückfragegespräch beendet und das ursprüngliche Gespräch wieder aufgenommen.

Operating sequences

!! Has to be reviewed !!

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-b-a-hold-c.png
call-c-a-hold-b.png
A talks to B A selects Consultation,
B hears MOH
A calls C,
phone C rings
C goes off-hook,
A consults with C
A ends call to C,
C goes on-hook
A toggles back to B
A talks to B

See also / Siehe auch