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Difference between revisions of "CTI"

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(*/ CTI */)
 
(CTI)
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'''CTI''' = '''C'''omputer '''T'''elephony''' I'''integration
 
'''CTI''' = '''C'''omputer '''T'''elephony''' I'''integration
  
== Erklärung ==
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== Explanation ==
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CTI allows a computer to interact with telephone, e.g. in set up and terminate calls with numbers taken from a directory via a PC application.
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There are basically two different approaches supported with CTI:
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* The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: '''First Party''' CTI
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* The computer (could be also a co-located PC) interacts with the telephone system (e.g. SIP application server), and the latter controls the telephone: '''Third Party CTI'''
  
 
== See also / Siehe auch ==
 
== See also / Siehe auch ==

Revision as of 16:11, 23 September 2006

CTI = Computer Telephony Iintegration

Explanation

CTI allows a computer to interact with telephone, e.g. in set up and terminate calls with numbers taken from a directory via a PC application.

There are basically two different approaches supported with CTI:

  • The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: First Party CTI
  • The computer (could be also a co-located PC) interacts with the telephone system (e.g. SIP application server), and the latter controls the telephone: Third Party CTI

See also / Siehe auch