Views

Difference between revisions of "CTI"

The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.

Jump to: navigation, search
m (See also / Siehe auch)
Line 10: Line 10:
  
 
There are basically two different approaches supported with CTI:
 
There are basically two different approaches supported with CTI:
* The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: '''First Party''' CTI
+
* The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: '''First Party''' CTI.
* The computer (could be also a co-located PC) interacts with the telephone system (e.g. SIP application server), and the latter controls the telephone: '''Third Party CTI'''
+
* The computer (could be also a co-located PC) interacts with the telephone system (e.g. [[SIP]] application server), and the latter controls the telephone: '''Third Party''' CTI.
  
 
== See also / Siehe auch ==
 
== See also / Siehe auch ==
 
* [[Call feature term comparison English/German]]
 
* [[Call feature term comparison English/German]]
* {{wp|en|Computer_telephony_integration|CTI}}
+
* {{wp|en|Computer telephony integration|CTI}}
  
 
[[Category:Definition]]
 
[[Category:Definition]]

Revision as of 20:21, 25 September 2006

CTI = Computer Telephony Iintegration

Explanation

CTI allows a computer to interact with telephone, e.g. in set up and terminate calls with numbers taken from a directory via a PC application.

There are basically two different approaches supported with CTI:

  • The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: First Party CTI.
  • The computer (could be also a co-located PC) interacts with the telephone system (e.g. SIP application server), and the latter controls the telephone: Third Party CTI.

See also / Siehe auch