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CT

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Revision as of 08:32, 13 September 2006 by Horemu (talk | contribs) (Operating sequences)
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CT = Call Transfer

Operating sequences

!! Has to be reviewed !!

Attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-c-a-hold-b.png
call-a-c.png
A talks to B A puts B on hold
B hears MOH
A calls C
phone C rings
C goes off-hook
A announces C
the call B
A goes on-hook
B talks to C

Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png
call-a-hold-b.png
call-a-hold-b-call-c.png
call-a-c.png
A talks to B A puts B on hold
B hears MOH
A calls C
phone C rings
A goes on-hook C goes off-hook
B talks to C

Unscreened Call Transfer

Step 1 Step 2 Step 3 Step 4
call-a-b.png
call-a-hold-b-call-c.png
call-a-c.png
A talks to B A calls C A goes on-hook
B hears MOH
phone C rings
C goes off-hook
B talks to C

See also/Siehe auch