User:Dalibor Trifunovic

WORK EXPERIENCE CGP de Generalitat de Catalunya, Telefonica, Barcelona, Spain Position: Technical support Main activities and responsibilities: Providing support to engineers of Telefonica in a project of Generalitat de Catalunya, configuration and troubleshooting of VoIP

Openret s.l., Barcelona, Spain September2010-December2013 Position: Technical support Main activities and responsibilities: Providing support and training to engineers of Telefonica in a project of Generalitat de Catalunya Position: Service engineer Main activities and responsibilities: Configuration and maintenance of OpenScape voice which is user for VoIP providing. Configuration and maintenance of clients routers, switches and telephones. Providing technical support for sales department regarding technical solutions for acquisitions. Installation, administration and maintenance of HiPath PABXs and appropriate software; design and administration of LAN networks. Handling and resolving of urgent escalations. Siemens d.o.o & Siemens Enterprise Communications d.o.o, Belgrade, Serbia August 2005 – September 2010 Position: Service team leader, service engineer Main activities and responsibilities: Planning and coordinating jobs within the service department. Providing technical support for sales department regarding technical solutions for acquisitions. Organising, preparing and conducting service projects. Installation, administration and maintenance of HiPath PABXs and appropriate software; design and administration of LAN networks. Handling and resolving of urgent escalations. Organising, preparing and conducting trainings for customers and partners. Digistore, Arezzo, Italia November2004 - December 2004 Stage Assembling PC configurations and resolving hardware and software problems

EDUCATION Graduation Date: June 2003. Bachelor of Science in Electrical Engineering (BSEE) The University of Belgrade, Faculty of Electrical Engineering, Department of Automatic control Belgrade, Yugoslavia B.S. thesis: Kohonen’s neural networks GPA: 8.19/10.00 Master in Bioinformatica - 01.2005. – 06.2005. Università di Siena – Facoltà di science matematiche, fisiche e naturale

TRAINING HiPath Fault Manager V3.0 – Siemens training institute – Munich, Germany 2005 CCNA – Siemens d.o.o. – Belgrade, Serbia 2005-2006 HiPath 2000 – Siemens training institute – Vienna, Austria 2006 HiPath 3000 V6.0 – Siemens training institute – Munich, Germany 2006 HiPath 4000 V4.0 – Siemens training institute – Munich, Germany 2007 Basic Gateway course for HiPath 8000 - Siemens training institute – Vienna, Austria 2007 RG 8700 - Siemens training institute – Munich, Germany 2008 HiPath OpenScape Voice V3.1 basic and advance course – Siemens training institute – Munich, Germany 2008 HiPath OpenScape Voice V3.1 maintenance and troubleshooting - Siemens training institute – Munich, Germany 2009 HiPath OpenScape Voice 4.0 field trial course - Siemens training institute – Munich, Germany 2009 OpenScape Office V3 – online - Barcelona 2011 Enterasys networks – online – Barcelona 2012 OpenScape Office V3R3 & HiPath 3000 V9 R2 – online – Barcelona 2012 OpenScape Voice V7R1 – Barcelona 2013