CTI

◄ Glossary

CTI = Computer Telephony Iintegration

Explanation

CTI allows a computer to interact with telephone, e.g. in set up and terminate calls with numbers taken from a directory via a PC application.

There are basically two different approaches supported with CTI:

• The computer (e.g. a PC located at the same desk as the telephone) directly interacts with the telephone: First Party CTI
• The computer (could be also a co-located PC) interacts with the telephone system (e.g. SIP application server), and the latter controls the telephone: Third Party CTI

See also / Siehe auch

• Call feature term comparison English/German
• CTI