Genesys Integration
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
Scope
Operation
Operational Overview:
- The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML.
- The servlet processes all of requests and responses, and passes the correct display to the correct phone.
- The servlet talks to the middleware application via XML. The middleware application uses ActiveX controls to connect and interface with the Genesys server.
- The middleware application processes all actions and events with the Genesys server.
