OpenScape Integration
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
Contents
Screenshot
Scope
Until recent times OpenScape functionality has been limited in its access via a web portal only. By utilising the capabilities of the AGP, the OpenScape Proxy Web Service (OSPWS) and some server side applications we can now provide a significant amount of functionality on the OptiPoint Series phones via the DSM or APM.
Key Features
- Set Your Status
- Set Your Prefered Devices
- View Contacts
- View Workgroups
- Call Handling
- Notifications
Operation
Operational Overview :
- An Openscape application on the phone interacts with the server using XML. The server provides XML to the phone which the application renders into a screen for the user to interact with. The user’s interaction with the phone results in key-value pairs being passed back to the server for processing.
- The Servlet application in the server passes the key-value pairs to the Middleware application for processing.
- The Middleware processes the information received from the Servlet and sends instructions to the Openscape proxy.
- The Openscape proxy carries out the instructions received from the Middleware.
- The phone is pushed new information based on the state of the application running on the server. The phone’s APM is updated.
