CT
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
CT = Call Transfer
Contents
Operating sequences
!! Has to be reviewed !!
Attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
 |
 |
 |
 |
 |
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
C goes off-hook, A announces C the call B |
A goes on-hook, B talks to C |
Semi-attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
| |
|
|
| |
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
A goes on-hook | C goes off-hook, B talks to C |
If the connection between B and C cannot be established (Step 4), A gets a recall by B if applicable.
Unscreened Call Transfer
| Step 1 | Step 2 | Step 3 |
|---|---|---|
| |
| |
| A talks to B | A calls C and goes on-hook, B hears MOH, phone C rings |
C goes off-hook, B talks to C |
If the connection between B and C cannot be established (Step 2), A gets a recall by B if applicable.
