Difference between revisions of "myPortal @work"

Revision as of 13:39, 24 July 2019

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myPortal @work is an Microsoft Windows and Apple MAC OS based Telephony and UC client for OpenScape Business that can be connected either to the UC Smart or UC Suite service. It provides WebRTC based telephony and a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.

myPortal @work SW is part of OpenScape Business SW and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V2R6. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business.

Overview

myPortal @work provides a common user interface for UC features. Depending on the UC service operation mode and the configured features within OpenScape Business the scope of available features varies slightly.
myPortal @work offers am embedded Voice over IP telephony client. If the VoIP option is activated voice call related features of the myPortal @work client use the VoIP function.
myPortal@work in UC Smart mode can be used instead of an existing myPortal Smart Desktop. Existing UC-Smart settings are automatically incorporated into myPortal @work after its installation. The existing UC Smart user license can also be used with myPortal @work.
myPortal @work in UC Suite Mode can be used in combination with existing myPortal for Desktop/Outlook Client (CTI, Favorites and Conversations). The existing UC Suite user license can also be used with myPortal @work.

Highlights of myPortal @work:

• New conversation oriented graphical user interface with:
  • Flexible/scalable User Interface with different scaled views
  • Left or Right docking –fitted to customer needs
  • Minimize to tray function
  • Tray pop up on incoming / outgoing calls
  • Combined input field for search & dial function
  • Conversations view for contacts
  • Facilitated conference management
  • Click to Dial via Hotkey
  • Telephony Hyperlink Services such as tel: and callto:
• Integrated WebRTC based VoIP client (incl. device@home support)
• Integrated Desktop Dialing function

myPortal @work

The myPortal @ work user interface consists out of several display elements that can be expanded and collapsed in order to offer four different views to the user:

• Details View
• List View
• Menu View
• Mini View

The user can switch between the views at any time according to his requirements. Presence status, as well as information about missed calls and new voice messages is visible in every view except Mini View.
For all views except the Mini View the following applies:

• The client can be positioned anywhere on the Desktop. It can be set always on top,
• Tooltips display more information on objects of the graphical user interface such as icons, input fields or buttons, for example. The appropriate tool tip appears if the mouse pointer is hovered over an element for a brief period of time.
• For calls, the appropriate call information and buttons are displayed in screen pops or in the workspace of the Conversations, if that view is currently active.
• If myPortal @work has no connection to the communication system, the current screen will be greyed out and an information text is displayed. In this case you can still reach the menu to exit the application or change the connection settings.

A Pop-up window offers a convenient way to respond to calls with a single click, beneath other call control elements in the client GUI. Phone number, name and image of the caller are displayed together with the call control buttons, depending on the call status

Features

myPortal of work provides the following features:

UC features

Feature	'	UC Smart mode	UC Suite mode
Presence status
	User Presence management
	User Presence status presentation
	Telephone Call Status Presentation
	Status based Forwarding
	Calendar Integration	no	no
Favorites
	Compact view
	Groups		2
Directories
	Personal directory		2
	Internal directory
	Global/External directory
	System Speed Dials
	Contact within mobile device	no	no
	Import personal contacts (Windows OS)
	import personal contacts (Mac OS)	no	no
	access to Outlook contacts	3	3
	access to LDAP directories	no	no
Journal
	Voice Call Journal	no	no
	Voice Mail Journal	no	no
	Fax Journal	no	no
Conversations
	Voice Call Events
	Voice Mail Events
	Fax Events	no	no
Search function
	Within directories
Voicemail
	Voicemail control
Fax
	Sending Fax (MS Windows driver)	no	4
Instant Messaging
	Text messages		no
Telephony Functions
	Via OpenScape Business
	Via VoIP Client
Conference Server
	Conference server control		no
WebCollaboration
	Collaboration with WebCollaboration Server
Other functions
	Key programming
	Click to Dial via Hotkey
	Telephony Hyperlinks (tel: / callto:)

Footnotes:
2 Display only. Edit via other UC Suite client
3 Outlook personal contact import in combination with myContacts
4 Receive Fax via eMail Client / send Fax via Communication Client Printer Driver

Call Control Features

Function	VoIP Client	"Associated System Phone
Make a call
Answer a call
Terminate a call
Consultation
Transfer after answer
Blind transfer
Deflect
Deflect to voicemail
Recall	1
Toggle/Connect
System Conference
Call waiting rejection
Do not disturb (DND)
DTMF
Servicecodes	no 2

Footnotes:
1 Notification of recall not yet implemented in GUI
2 Dialling of system service codes is mot blocked, but in case of "no or malfunction or problen no support is provided by Unify.

Requirements

Telecommunication systems

Platform

• OpenScape Business V2R6.1 or higher

Supported Telephones

Phones which are supported by myPortal for Outlook depend on the respective communication platform.

OpenScape Business

• OpenScape Desk Phone CP 100/200/205/400/600/600E HFA
• OpenScape Desk Phone IP 35G/55G HFA
• OpenScape Desk Phone IP 35G Eco HFA
• OpenStage HFA
• OpenStage T

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC

• 2 GHz CPU
• RAM: 2 GB
• 100 Mbps LAN
• XGA (1024x768) screen resolution

PC software

Desktop Operating Systems

Windows Client PCs

• Microsoft Windows 10 64 bit incl. latest Servicepack
• Microsoft Windows 8 / 8.1 32 or 64 bit incl. latest Servicepack
• Microsoft Windows 7 32 or 64 bit incl. SP1

Apple MAC OS

• High Sierra 10.13
• Mojave 10.14

WebBrowser

The following web browsers can be used or programming the telephone keys.

• Microsoft Internet Explorer Version 10 (or later)
• Mozilla Firefox Version 19 (or later)
• Google Chrome

Functional Boundaries and Limitations

General
Functional boundaries and limitations, which have to be considered in general are described either within the SW release note and/ or within the sales information, of the communication platform. The sales information is available within the Partner Portalof Unify.

Feature Specific
VoIP client in general
The integrated VoIP client makes use of the modern WebRTC architecture. Differences in the supported feature set and supported LAN/WAN infrastructure exists between the myPortal @work VoIP client and other VoIP clients like OpenScape Personal Edition and the myPortal to go VoIP client.

The call control functions mentioned above refer to a single station configuration. That means the VoIP client is not part of any Hunt-, MULAP- or UCD- group and is not used for Mobility, Desk sharing or contact center functionality etc..

VoIP client specific in V2R6.1

• SPE configuration in networking scenarios with VoIP is not yet supported. Please check the technical release notes for information about behaviour in future versions.
  
• all waiting rejection flag is not yet supported. Please check the technical release notes for information about behaviour in future versions.
  
• System Device @home functionality is not yet supported. Please check the technical release notes for information about behaviour in future versions.
  

Documentation

User manual

The user manual can be downloaded from:

• Communication system via the Administration Portal
• Customer Support Portal of Unify within the Internet
• Partner Portal of Unify

Administration manual

The administration manual can be downloaded from:

• Customer Support Portal of Unify within the Internet
• Partner Portal of Unify

Software Deployment

myPortal @work is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

For the operation of myPortal @ work corresponding licenses are required within OpenScape Business. The kind of license depends on the myPortal @work operation mode, on the phone device and on optional voicemail and conferencing.

Note: A conference user license is required for each conference moderator but not for a normal conference participant.

For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify