Difference between revisions of "CT"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
(→Unscreened Call Transfer) |
(→Operating sequences) |
||
| Line 25: | Line 25: | ||
|- | |- | ||
| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| − | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MOH]] | + | | align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]] |
| − | | align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | + | | align="center" | '''A''' calls '''C''',<br>phone '''C''' rings |
| − | | align="center" | '''C''' goes off-hook<br>'''A''' announces '''C'''<br>the call '''B''' | + | | align="center" | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B''' |
| − | | align="center" | '''A''' goes on-hook<br>'''B''' talks to '''C''' | + | | align="center" | '''A''' goes on-hook,<br>'''B''' talks to '''C''' |
|} | |} | ||
| Line 47: | Line 47: | ||
|- | |- | ||
| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| − | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MOH]] | + | | align="center" | '''A''' puts '''B''' on hold,<br>'''B''' hears [[MOH]] |
| − | | align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | + | | align="center" | '''A''' calls '''C''',<br>phone '''C''' rings |
| align="center" | '''A''' goes on-hook | | align="center" | '''A''' goes on-hook | ||
| − | | align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C''' | + | | align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C''' |
|} | |} | ||
| Line 65: | Line 65: | ||
|- | |- | ||
| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| − | | align="center" | '''A''' calls '''C''' and<br>goes on-hook<br>'''B''' hears [[MOH]]<br>phone '''C''' rings | + | | align="center" | '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings |
| − | | align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C''' | + | | align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C''' |
|} | |} | ||
Revision as of 08:57, 13 September 2006
CT = Call Transfer
Contents
Operating sequences
!! Has to be reviewed !!
Attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
 |
 |
 |
 |
 |
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
C goes off-hook, A announces C the call B |
A goes on-hook, B talks to C |
Semi-attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
| |
|
|
| |
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
A goes on-hook | C goes off-hook, B talks to C |
Unscreened Call Transfer
| Step 1 | Step 2 | Step 3 |
|---|---|---|
| |
| |
| A talks to B | A calls C and goes on-hook, B hears MOH, phone C rings |
C goes off-hook, B talks to C |
