Difference between revisions of "CHESE Configuration Example"

Latest revision as of 14:31, 19 October 2009

Standard Configurations

The CHESE standard configuration is based on 2x executive and 1x secretary lines.
Possible variations:

• 2x executive / 2x secretary
• 4x executive / 1x secretary
• 4x executive / 2x secretary

It is possible to setup further configurations in the same way up to a maximum of 10 line keys per optiPoint 420 SIP terminal.

Example Configuration

Each telephone has 3 line keys, partly configured as direct call keys (DSS).
The respective LEDs show the status of the line.

• LED is flashing: a number is being dialed on the line
• LED is illuminated: a call is being made

Assignment of Keys on Executive Telephone

Executive's phone

• Key 1 (primary line, red):
  • for outgoing calls (except to secretary)
  • accept incoming calls personally
• Key 2 (secondary line key, blue): accept calls from secretary
• Key 3 (DSS, white): individual assignment
• Key 4 (DSS, white): call secretary internally

Assignment of Keys on Secretary Telephone

Secretary's phone

• Key 1 (secondary line, blue):
  • accept calls on the executive line
  • activate/deactivate call forwarding for executive line
• Key 2 (DSS, white): call executive internally
• Key 3 (DSS, white): individual assignment
• Key 4 (Primary Line, red): accept calls in loudspeaker mode

Examples of Call Situations

Requirements

The following CHESE examples are based on the following device mix:

• 1x executive telephone (“Executive Pri“)
• 1x secretary telephone (“Secretary“)
• 1x separate telephone

Accepting a Call for the Executive on Secretary Telephone

1. Subscriber A dials the number “Executive Pri“.
2. Secretary telephone rings. LED 1 flashes. Subscriber A appears on the Display.
3. Subscriber A = = = > Executive Pri appears on the display of the executive telephone. LED 1 flashes.
4. Subscriber A sees Executive Pri on his/her display.
5. Secretary presses key 1 and accepts the call.
6. Subscriber A sees Secretary on his/her display.
7. Subscriber A and secretary talk. LED 1 is on.
8. Secretary would like to connect to executive. Checks beforehand that LED 2 is off. If it is off, call back and presses key 2 (“Executive Pri”).
9. Subscriber A hears Music on Hold.
10. Executive telephone rings and LED 2 flashes.
11. Executive accepts call, either by pressing key 2 or lifting receiver.
12. Secretary announces subscriber A and hangs up (if executive wants to speak to him/her).
13. Executive and subscriber A talk. LED 2 is illuminated on secretary telephone.
14. Subscriber A sees Executive Pri on the display.
15. A further call for “Executive Pri“ is possible and can be accepted on the secretary telephone.

Activating/Deactivating Call Forwarding

Forwarding Calls Directly to Executive

1. Secretary checks that LED 1 is not on.
2. Secretary presses key 1 (“Executive Pri“ line).
3. Secretary selects call forwarding to “Executive Pri“.

Forwarding Calls to Voicemail

1. Secretary checks that LED 1 is not on.
2. Secretary presses key 1 (“Executive Pri“ line).
3. Secretary selects call forwarding to voicemail.

Instead of forwarding calls to voicemail, calls can also be forwarded to any extension, e.g. if someone is standing in. If the stand-in’s telephone should be equipped with the same functions as the “normal” secretary telephone, then a further secretary device needs to be added to the executive-secretary-group.

These line keys are then permanently configured and active on the stand-in’s telephone. In this case, it is also possible configure up to a maximum of 10 line keys per terminal.

Deactivating Call Forwarding

1. Secretary presses key 1 (“Executive Pri“ line).
2. Secretary deactivates call forwarding.

Executive Accepts Calls Personally

Direct Call

1. Subscriber A dials “Executive Pri“ number.
2. Secretary telephone rings. LED 1 flashes. Subscriber A appears on the display.
3. Subscriber A = = = > Executive Pri appears on the displays of the 2 executive telephones. LED 1 flashes.
4. Subscriber A sees Executive Pri on his/her display.
5. Executive presses key 1 (desk or corner).
6. Subscriber A sees Executive Pri on his/her display.
7. Executive and subscriber A talk.
8. LED 1 is on on secretary telephone.
9. “Executive Pri“ number is engaged for further calls.

Forwarded Calls

1. Subscriber A dials “Executive Pri“ number.
2. Telephone on executive’s desk rings.
3. Subscriber A appears on the display. LED 2 flashes.
4. Subscriber A sees Executive Pri on his/her display.
5. Executive presses key 2 and accepts the call.
6. Subscriber A sees Executive Pri on his/her display.
7. Executive and subscriber A talk. LED 2 is on on secretary telephone.
8. “Executive Pri“ number is engaged for further calls.

Executive Calls a Subscriber Personally

1. Executive presses key 1 and calls participant C.
2. LED 1 is on on secretary telephone.
3. Subscriber C rings, Executive Pri appears on the display.
4. Subscriber C answers, executive talks with participant C.
5. “Executive Pri“ number is engaged for further calls.