Difference between revisions of "ckaehlerSandBox"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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== Music On Hold == | == Music On Hold == | ||
| − | If two parties (say 'A' and 'B') have established a call, one of the parties ('B') may try to connect temporarily to a third party ('C'), e.g. | + | If two parties (say 'A' and 'B') have established a call, one of the parties ('B') may try to connect temporarily to a third party ('C'), e.g. for making a consultation call. |
| − | The other party ('A') is not involved in this new connection, but is put into the "hold" status: Party 'A' is now able to receive audio information (e.g. music or | + | The other party ('A') is not involved in this new connection, but is put into the "hold" status: Party 'A' is now able to receive audio information (e.g. music or voice) - which is normally done to inform him/her about this "hold" status by playing a so called "Music on Hold (MoH)". |
| − | optiPoint IP phones are shipped with a build-in sample, providing MoH at the near end (i.e. the phone that is being held generates the Music on Hold | + | optiPoint IP phones are shipped with a build-in MoH sample, providing MoH at the near end (i.e. the phone that is being held generates the Music on Hold itself. |
| − | The | + | Providing a customized MoH requires 3 steps: |
| + | * Select a source file with the desired voice/speech - pls. '''note''' that this is subject to copyright and other legal regulations. | ||
| + | * Convert the source file: The file format for MoH is proprietary to the optiPoint IP phones - however, files can be easily converted into the required format. | ||
| + | * Download the converted file to the phone - as described in the administration manual | ||
[[Category:optiPoint]] | [[Category:optiPoint]] | ||
[[Category:Configuration]] | [[Category:Configuration]] | ||
Revision as of 09:24, 29 November 2006
Music On Hold
If two parties (say 'A' and 'B') have established a call, one of the parties ('B') may try to connect temporarily to a third party ('C'), e.g. for making a consultation call. The other party ('A') is not involved in this new connection, but is put into the "hold" status: Party 'A' is now able to receive audio information (e.g. music or voice) - which is normally done to inform him/her about this "hold" status by playing a so called "Music on Hold (MoH)".
optiPoint IP phones are shipped with a build-in MoH sample, providing MoH at the near end (i.e. the phone that is being held generates the Music on Hold itself.
Providing a customized MoH requires 3 steps:
- Select a source file with the desired voice/speech - pls. note that this is subject to copyright and other legal regulations.
- Convert the source file: The file format for MoH is proprietary to the optiPoint IP phones - however, files can be easily converted into the required format.
- Download the converted file to the phone - as described in the administration manual
