Difference between revisions of "optiPoint 410/420 S UDP Trace"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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To activate the trace, | To activate the trace, | ||
:* log-in to the [[WBM]] as administrator | :* log-in to the [[WBM]] as administrator | ||
+ | : [[Image:optiPoint_SIP_Admin_FaultInvestigation.JPG|none|thumb|Select Fault Investigation ]] | ||
:* Select the fault investigation menu | :* Select the fault investigation menu | ||
+ | : [[Image:optiPoint_SIP_FaultInvestigation.JPG|none|thumb|Select SIP UDP Trace]] | ||
:* Enable the SIP UDP Trace - set the check box and submit | :* Enable the SIP UDP Trace - set the check box and submit | ||
+ | : [[Image:optiPoint_SIP_SIP_UDP_Trace.jpg|none|thumb|Activate the trace]] | ||
:* After desired trace period, follow the link to the message log | :* After desired trace period, follow the link to the message log | ||
+ | : [[Image:optiPoint_SIP_Message_Log.jpg|none|thumb|SIP UDP Message log]] | ||
+ | : The message log can be deleted afterwards | ||
− | + | {{Warning|Do not forget to '''de-activate''' the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance}} | |
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[[Category:optiPoint]] | [[Category:optiPoint]] | ||
[[Category:Configuration]] | [[Category:Configuration]] |
Revision as of 14:48, 2 November 2006
If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools to examine the problem in more detail.
If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.
To activate the trace,
- log-in to the WBM as administrator
-
- Select the fault investigation menu
-
- Enable the SIP UDP Trace - set the check box and submit
-
- After desired trace period, follow the link to the message log
- The message log can be deleted afterwards
Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance |