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Difference between revisions of "OpenScape Desk Phone CP in Zoom Phone Environment"

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The [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373 list of supported phone features] gives an overview about the currently supported phone features.  
 
The [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373 list of supported phone features] gives an overview about the currently supported phone features.  
  
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Every connection is secured by SIP over TLS V1.2 and AES-256 encryption. OPUS is used as high quality codec. Cloud failover ensures minimal service interrupt by automatic switch over between two Zoom data center. The corporate directory can be accessed using the built in LDAP client.
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Every connection is secured by SIP over TLS V1.2 and AES-256 encryption. OPUS is used as high quality audio codec. Cloud failover ensures minimal service interrupt by automatic switch over between two Zoom data center. The customer specific corporate directory can be accessed using the built in LDAP client.
  
 
==Basic Phone Features==
 
==Basic Phone Features==

Revision as of 16:19, 31 July 2025

General

Staring with SIP software V2 R1 the OpenScape Desk Phone CP G2 phones are released for Zoom Phone. Zoom Phone is a cloud VoIP service powered by AI.

The OpenScape Desk Phone CP G2 are Zoom certified phones with an extensive feature support. The list of supported features by Zoom Phone can be found here.

Remark: Any SIP software preinstalled at the CP phone is sufficient to start with Zoom Phone. The appropriate SIP software version is automatically installed during setup.


Supported models and extensions

  • CP110
  • CP210
  • CP410
  • CP710
  • KM710
  • CP10


Zoom Phone is available in different countries around the world. The CP Phones support localization in 15 languages:

  • Chinese (Traditional)(繁體中文)
  • English
  • French (Français)
  • German (Deutsch)
  • Italian (Italiano)
  • Japanese (日本語)
  • Korean (한국어)
  • Polish (Polski)
  • Portuguese (Português)
  • Russian (Русский)
  • Spanish (Español)
  • Swedish (Svenska)
  • Turkish (Türkçe)

Starting with Zoom Phone

The OpenScape Desk Phone CP G2 family is certified with Zoom Phone. The supported list of features is available here. All phones can be connected out of the box. Otherwise, the phone must be loaded with standard SIP software before the initial connection to Zoom is done, if HFA software is installed. Future software updates are provided by Zoom phone. The phones automatically adopt the user interface and feature support when connected to Zoom phone. Please ensure that the firewall rules are setup accordingly to the Firewall Rules for Mitel IP Phones. This port must be reachable by any CP phone so that Zero Touch Provisioning works properly.

Installation and Maintenance Support

The CPx10 line supports Zero Touch Provisioning (ZTP) as well as assistant provisioning. ZTP means that only the serial number (MAC address) of the phone must be provided to Zoom Phone during the phone setup. A CPx10 with preinstalled SIP SW and factory defaults will automatically be connected to Zoom Phone. SW deployment and configuration of the phone will be done by Zoom server. No administration interaction is needed on customer site.

In case of ZTP is not working, Zoom Phone is providing a short description how to configure manually the phone to Zoom Phone using the assisted provisioning process.

The phone is fully configured and administrated by Zoom Phone. Firmware updates are automatically distributed. Custom provisioning templates are supported so that the tenant Admin can customize the installation and configuration per tenant.

Location information can be submitted by the phone, if the network supports the nomadic emergency service.

Supported Desk Phone Features

The list of supported phone features gives an overview about the currently supported phone features.

Every connection is secured by SIP over TLS V1.2 and AES-256 encryption. OPUS is used as high quality audio codec. Cloud failover ensures minimal service interrupt by automatic switch over between two Zoom data center. The customer specific corporate directory can be accessed using the built in LDAP client.

Basic Phone Features

All basic call features are supported with Zoom phone:

  • Basic call
  • Hold
  • Transfer
  • Three party conference (local)
  • Voicemail
  • Call Forward (local)
  • Multiple Call Handling (up to three call appearances)

Enhanced Phone Features

Additionally following enhanced call features are supported by the CP410 and CP710 Desktop phones:

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