Difference between revisions of "myPortal for Outlook"

Revision as of 08:31, 30 July 2020

myPortal for Outlook is the user portal integrated in Microsoft Outlook for accessing the unified communication functions of OpenScape Business. It is analogous to myPortal. With myPortal for Outlook, all the myPortal UC Suite features can be integrated seamlessly into Microsoft Office Outlook. Users thus have direct access to their personal voicemail and fax messages, can dial directly from their Outlook contacts and use them for scheduling phone conferences.

myPortal for Outlook SW is part of OpenScape Business and bound to the SW version of the communication platform.

The following description refers to OpenScape Business V3. Deviations within the feature set may occur for previous or subsequent versions of OpenScape Business

Overview

myPortal for Outlook seamlessly integrates all UC Suite functions of myPortal for Desktop in Microsoft Office Outlook. Therefore, for instance, every user has direct access to their personal voice and fax messages, can dial directly from their Outlook contacts, or use these contacts for planning telephone conferences.

The user interface of myPortal for Outlook consists of the myPortal for Outlook tool bar integrated in Microsoft Outlook, a separate or embedded window with the Favorites list and further windows and screen pops, depending on the situation. By default, the tool bar of myPortal for Outlook is located below the menu bar and the tool bar of Outlook (Microsoft 365, Outlook 2016,2019).

The following screenshot shows the myPortal for Outlook PlugIn incl. the OpenScape Web Collaboration Integration for Video Conferencing, Screenshare, File Upload and much more.

Features

myPortal for Outlook provides the following features:

Common UC features

Directories
Favorites List
Journal for calls
Desktop Dialer
Screen pops
Presence status
CallMe service with ONS (One Number Service)
Status-based call forwarding
Personal AutoAttendant
Conferences
Record calls
Instant Messaging
Voice and Fax messages

Specific features

Initiate a call out of an Outlook Contact
Create an Outlook Contact from the Sender of a Voice Message
Send a Voice Message as an E-mail
Send a Fax Message as an E-mail

Requirements

Telecommunication systems

Platform

OpenScape Business V2 or higher

Supported Telephones

Phones which are supported by myPortal for Outlook depend on the respective communication platform.

OpenScape Business

OpenScape DeskPhone CP100, 200, 400, 600/E
OpenStage HFA/SIP
OpenScape Desk Phone IP 35G/55G HFA/SIP
OpenStage T
OpenScape Personal Edition HFA/SIP
OpenScape Business Cordless
OpenScape Cordless IP V2
OpenStage WL3
OpenScape WLAN Phone WL4
SIP phones from third parties that support 3PCC
Analog telephone

PC Hardware

Within the following the minimum HW requirements are shown. However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

Client PC

Windows Client PC The following values are showing the minimum requirements:

2x2 GHz CPU
RAM: 2 GB
100 Mbps LAN
XGA (1024x768) screen resolution,

Terminal Server

The number of installable clients depends on the server performance and on the amount of available memory. If the server is also being used for other applications, their memory requirements must also be taken into account.

PC software

Please note
Support for the UC Suite clients for Microsoft Windows 7 and Microsoft Windows 2007/2010/2013 Server will end at the same time as the end of support for these products by Microsoft. The product will no longer be supported.

Desktop Operating Systems

Windows Client PCs

Microsoft Windows 10
Microsoft Windows 8/8.1 (32 / 64 Bit) all versions

Terminal Server Operating Systems

Microsoft Windows 2019 Server 64 Bit
MS Terminal Server 2019
Microsoft Windows 2016 Server 64 Bit
MS Terminal Server 2016
Citrix XenApp 7.18 (Desktop Mode)
Citrix XenDesktop 7.18 Server (64 Bit)

Application Software

Microsoft 365
Microsoft Office 2016 (32 bit and 64 bit)
Microsoft Office 2019 (32 bit and 64 bit)

with installed .NET components for Outlook

Microsoft. NET Framework >= 4.0 (Outlook 2016/2019)

Access to Microsoft Exchange Server (for Outlook contacts and appointments)

Exchange Server with Microsoft 365 (Cloud)
Exchange 2019 (64 bit)
Exchange 2016 (64 bit)

Internet Browser

myPortal for Desktop can be used in combination with the following web browsers:

Microsoft Internet Explorer Version 10
Mozilla Firefox Version 19 or later

Licenses

A license is required for each user, who wants to use myPortal for Outlook.

Functional Boundaries and Limitations

Functional boundaries and limitation, which have to be considered for specific environments are described within the sales information, of the communication platform. The sales information is available within the Partner Portal of Unify.

Documentation

User manual

The user manual can be downloaded from:

Communication system via the Administration Portal
Customer Support Portal of Unify within the Internet
Partner Portal of Unify

Software Deployment

myPortal for Oulook is part of OpenScape Business SW image.
The system administrator can download the installation files from the Download Center of the communication system and can provide them to the users afterward by appropriate means.

Licensing

A license is required for for every user for the operation of myPoprtal for desktop.
For more details about licenses and license handling see also the sales information of the specific communication platform, which is available within the Partner Portal of Unify

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