Difference between revisions of "CT"
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| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| − | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[ | + | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MOH]] |
| align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | | align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | ||
| align="center" | '''C''' goes off-hook<br>'''A''' announces '''C'''<br>the call '''B''' | | align="center" | '''C''' goes off-hook<br>'''A''' announces '''C'''<br>the call '''B''' | ||
| Line 47: | Line 47: | ||
|- | |- | ||
| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| − | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[ | + | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MOH]] |
| align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | | align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | ||
| align="center" | '''A''' goes on-hook | | align="center" | '''A''' goes on-hook | ||
| Line 68: | Line 68: | ||
| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| align="center" | '''A''' calls '''C''' | | align="center" | '''A''' calls '''C''' | ||
| − | | align="center" | '''A'''goes on-hook | + | | align="center" | '''A''' goes on-hook<br>'''B''' hears [[MOH]]<br>phone '''C''' rings |
| align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C''' | | align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C''' | ||
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Revision as of 08:32, 13 September 2006
CT = Call Transfer
Contents
Operating sequences
!! Has to be reviewed !!
Attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
 |
 |
 |
 |
 |
| A talks to B | A puts B on hold B hears MOH |
A calls C phone C rings |
C goes off-hook A announces C the call B |
A goes on-hook B talks to C |
Semi-attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
| |
|
|
| |
| A talks to B | A puts B on hold B hears MOH |
A calls C phone C rings |
A goes on-hook | C goes off-hook B talks to C |
Unscreened Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 |
|---|---|---|---|
| |
|
| |
| A talks to B | A calls C | A goes on-hook B hears MOH phone C rings |
C goes off-hook B talks to C |
