Difference between revisions of "Executive/Assistant Cockpit"
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Sends all calls to the Executive | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Sends all calls to the Executive | ||
|- | |- | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Assistance |
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | ||
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Assistance | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Assistance | ||
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone | ||
|- | |- | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Tel. Nr. |
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send URL | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send URL | ||
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to a preset telephone number | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to a preset telephone number | ||
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls are passed to Executive [i] | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls are passed to Executive [i] | ||
|- | |- | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Assistant [1..n] |
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | ||
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls for Executive [i] are forwarded to the Assistant | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Calls for Executive [i] are forwarded to the Assistant | ||
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Assistance is not part of the Assistance group | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Assistance is not part of the Assistance group | ||
|- | |- | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To deputy (all) |
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the deputy |
|- | |- | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To deputy (only Ex.) |
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Only calls for the Executive are forwarded to the | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | Only calls for the Executive are forwarded to the deputy |
|- | |- | ||
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Voicemail | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To Voicemail | ||
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| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Voicemail | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the Voicemail | ||
|- | |- | ||
| − | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To | + | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | To mobile |
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:none;padding:0.097cm;" | Send-URL | ||
| style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone | | style="background-color:#ccffcc;border-top:none;border-bottom:0.05pt solid #000000;border-left:0.05pt solid #000000;border-right:0.05pt solid #000000;padding:0.097cm;" | All calls are forwarded to the mobile phone | ||
Revision as of 11:58, 13 July 2017
Contents
EA Cockpit for OpenScape Desk Phone CP600
EA_Cockpit is implemented on the OpenScape Desk Phone CP600 phones via keys. The application is based on the known Boss-Secretary function of the OpenScape 4000.
The scenarios for a 1x1 are shown below. The configuration for larger scenarios is similar to the examples shown above.
|
|
| Executive | Assistance |
Standard assignment for an EA_Cockpit solution with n Executives and m Assistance:
Key assignment Executive:
| Key | Type | Function |
| Own line | Line Key | Status of your own line |
| Assistance [1..m] | DSS Key | Line monitoring for each Assistance |
| Immediate Ring | Send-URL | Sends all calls to the Executive |
| To Assistance | Send-URL | All calls are forwarded to the Assistance |
| To Voicemail | Send-URL | All calls are forwarded to Voicemail |
| To Mobile | Send-URL | All calls are forwarded to the mobile phone |
| To Tel. Nr. | Send URL | All calls are forwarded to a preset telephone number |
Key assignment Assistance:
| Key | Type | Function |
| Own line | Line Key | Status of your own line |
| Executive [1..n] | DSS Key | Line monitoring for each Executive |
| Assistance [1..(m-1)] | DSS Key | Line monitoring for any other assistance |
| Immediate Ring [1..n] | Send-URL | Calls are passed to Executive [i] |
| To Assistant [1..n] | Send-URL | Calls for Executive [i] are forwarded to the Assistant |
| At desk | Send-URL | Assistance is part of the Assistance group |
| Off desk | Send-URL | Assistance is not part of the Assistance group |
| To deputy (all) | Send-URL | All calls are forwarded to the deputy |
| To deputy (only Ex.) | Send-URL | Only calls for the Executive are forwarded to the deputy |
| To Voicemail | Send-URL | All calls are forwarded to the Voicemail |
| To mobile | Send-URL | All calls are forwarded to the mobile phone |
Administration manual
The administration manual for EA_Cockpit with the OpenScape Desk Phone CP600 can be found here::
Documentation: 
EA Cockpit CP600 Administrationsanleitung
EA_Cockpit for OpenStage 60 and OpenScape Desk Phone IP 55G
E_A Cockpit is also supported on these phones via an XML application. The application allows to access the functions of EA_Cockpit menu-driven.
Dokumentation: EA Cockpit Bedienungsanleitung
