Difference between revisions of "optiPoint 410/420 S UDP Trace"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools to examine the problem in more detail. | If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools to examine the problem in more detail. | ||
− | If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well. | + | If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well. |
+ | To activate the trace, | ||
+ | :* log-in to the [[WBM]] as administrator | ||
+ | :* Select the fault investigation menu | ||
+ | :* Enable the SIP UDP Trace - set the check box and submit | ||
+ | :* After desired trace period, follow the link to the message log | ||
+ | |||
+ | : The message log can be deleted afterwards | ||
+ | |||
+ | Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance | ||
+ | |||
+ | : [[Image:optiPoint_SIP_Admin_FaultInvestigation.JPG|none|thumb|Select Fault Investigation [[WBM]]]] | ||
[[Category:optiPoint]] | [[Category:optiPoint]] | ||
[[Category:Configuration]] | [[Category:Configuration]] |
Revision as of 14:41, 2 November 2006
If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools to examine the problem in more detail.
If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.
To activate the trace,
- log-in to the WBM as administrator
- Select the fault investigation menu
- Enable the SIP UDP Trace - set the check box and submit
- After desired trace period, follow the link to the message log
- The message log can be deleted afterwards
Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance