Difference between revisions of "CT"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
(→Attended Call Transfer) |
m (→HTML style edit) |
||
| (6 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
| − | + | {{Breadcrumb|0|0|Glossary}} | |
| − | {{ | ||
| − | |||
'''CT''' = '''C'''all '''T'''ransfer | '''CT''' = '''C'''all '''T'''ransfer | ||
| Line 14: | Line 12: | ||
== Operating sequences == | == Operating sequences == | ||
| − | + | {| style="text-align: center; " | |
| − | |||
| − | |||
| − | |||
| − | {| | ||
! width="120" | Step 1 | ! width="120" | Step 1 | ||
! width="120" | Step 2 | ! width="120" | Step 2 | ||
| Line 25: | Line 19: | ||
! width="120" | Step 5 | ! width="120" | Step 5 | ||
|- | |- | ||
| − | | [[Image:call-a-b.png | + | | [[Image:call-a-b.png]] |
| − | | [[Image:call-a-hold-b.png | + | | [[Image:call-a-hold-b.png]] |
| − | | [[Image:call-a-hold-b-call-c.png | + | | [[Image:call-a-hold-b-call-c.png]] |
| − | | [[Image:call-c-a-hold-b.png | + | | [[Image:call-c-a-hold-b.png]] |
| − | | [[Image:call-b-c.png | + | | [[Image:call-b-c.png]] |
|- | |- | ||
| − | + | | '''A''' talks to '''B''' | |
| − | + | | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]] | |
| − | + | | '''A''' calls '''C''',<br>phone '''C''' rings | |
| − | + | | '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B''' | |
| − | + | | '''A''' goes on-hook,<br>'''B''' talks to '''C''' | |
|} | |} | ||
=== Semi-attended Call Transfer === | === Semi-attended Call Transfer === | ||
| − | {| | + | {| style="text-align: center; " |
! width="120" | Step 1 | ! width="120" | Step 1 | ||
! width="120" | Step 2 | ! width="120" | Step 2 | ||
| Line 47: | Line 41: | ||
! width="120" | Step 5 | ! width="120" | Step 5 | ||
|- | |- | ||
| − | | [[Image:call-a-b.png | + | | [[Image:call-a-b.png]] |
| − | | [[Image:call-a-hold-b.png | + | | [[Image:call-a-hold-b.png]] |
| − | | [[Image:call-a-hold-b-call-c.png | + | | [[Image:call-a-hold-b-call-c.png]] |
| − | | [[Image:call-b-call-c.png | + | | [[Image:call-b-call-c.png]] |
| − | | [[Image:call- | + | | [[Image:call-b-c.png]] |
|- | |- | ||
| − | + | | '''A''' talks to '''B''' | |
| − | + | | '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]] | |
| − | + | | '''A''' calls '''C''',<br>phone '''C''' rings | |
| − | + | | '''A''' goes on-hook,<br>phone '''C''' still rings | |
| − | + | | '''C''' goes off-hook,<br>'''B''' talks to '''C''' | |
|} | |} | ||
| Line 64: | Line 58: | ||
=== Unscreened Call Transfer === | === Unscreened Call Transfer === | ||
| − | {| | + | {| style="text-align: center; " |
! width="120" | Step 1 | ! width="120" | Step 1 | ||
! width="120" | Step 2 | ! width="120" | Step 2 | ||
! width="120" | Step 3 | ! width="120" | Step 3 | ||
|- | |- | ||
| − | | [[Image:call-a-b.png | + | | [[Image:call-a-b.png]] |
| − | | [[Image:call-b-call-c.png | + | | [[Image:call-b-call-c.png]] |
| − | | [[Image:call- | + | | [[Image:call-b-c.png]] |
|- | |- | ||
| − | + | | '''A''' talks to '''B''' | |
| − | + | | '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings | |
| − | + | | '''C''' goes off-hook,<br>'''B''' talks to '''C''' | |
|} | |} | ||
Latest revision as of 10:50, 7 November 2012
CT = Call Transfer
Contents
Erläuterung
Die Gesprächsübergabe wird während eines Gesprächs eingeleitet.
Man unterscheidet zwischen CT-attended (Übergabe nach Melden, B nimmt den Anruf zunächst an), CT-semi-attended (Übergabe vor Melden, die Anrufannahme von B wird nicht abgewartet) und CT-unscreened (schnelle Übergabe, das Freizeichen von B wird nicht abgewartet). Übergabe vor Melden und schnelle Übergabe ist z. B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.
Operating sequences
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
|
|
|
|
|
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
C goes off-hook, A announces C the call B |
A goes on-hook, B talks to C |
Semi-attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
|
|
|
|
|
|
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
A goes on-hook, phone C still rings |
C goes off-hook, B talks to C |
If the connection between B and C cannot be established (Step 4), A gets a recall by B if applicable.
Unscreened Call Transfer
| Step 1 | Step 2 | Step 3 |
|---|---|---|
|
|
|
|
| A talks to B | A calls C and goes on-hook, B hears MOH, phone C rings |
C goes off-hook, B talks to C |
If the connection between B and C cannot be established (Step 2), A gets a recall by B if applicable.
