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<div class="breadcrumb">
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{{Breadcrumb|0|0|Glossary}}
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{{up}} [[Glossary]]
 
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</div>
 
  
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== Abbreviation/Abkürzung ==
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'''CT''' = '''C'''all '''T'''ransfer
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== Erläuterung ==
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Die '''Gesprächsübergabe''' wird während eines Gesprächs eingeleitet.
  
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'''CT''' = '''C'''all '''T'''ransfer
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Man unterscheidet zwischen '''CT-attended''' (Übergabe nach Melden, '''B''' nimmt den Anruf zunächst an), '''CT-semi-attended''' (Übergabe vor Melden, die Anrufannahme von '''B''' wird nicht abgewartet) und '''CT-unscreened''' (schnelle Übergabe, das Freizeichen von '''B''' wird nicht abgewartet).
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Übergabe vor Melden und schnelle Übergabe ist z.&nbsp;B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.
  
 
== Operating sequences ==
 
== Operating sequences ==
  
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=== Attended Call Transfer ===
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{| style="text-align: center; " 
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! width="120" | Step 1
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! width="120" | Step 2
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! width="120" | Step 3
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! width="120" | Step 4
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! width="120" | Step 5
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|-
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| [[Image:call-a-b.png]]
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| [[Image:call-a-hold-b.png]]
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| [[Image:call-a-hold-b-call-c.png]]
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| [[Image:call-c-a-hold-b.png]]
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| [[Image:call-b-c.png]]
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|-
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| '''A''' talks to '''B'''
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| '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
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| '''A''' calls '''C''',<br>phone '''C''' rings
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| '''C''' goes off-hook,<br>'''A''' announces '''C'''<br>the call '''B'''
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| '''A''' goes on-hook,<br>'''B''' talks to '''C'''
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|}
  
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!! DRAFT !!
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=== Semi-attended  Call Transfer ===
  
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{| {{DefaultTable}}
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{| style="text-align: center; "
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! Action
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! width="120" | Step 1
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! width="150" | Subscriber A
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! width="120" | Step 2
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! width="150" | Subscriber B
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! width="120" | Step 3
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! width="150" | Subscriber C
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! width="120" | Step 4
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! width="120" | Step 5
 
|-
 
|-
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| '''B''' talks to '''A'''
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| [[Image:call-a-b.png]]
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| [[Image:symb-tel-talk.png]]
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| [[Image:call-a-hold-b.png]]
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| [[Image:symb-tel-talk.png]]
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| [[Image:call-a-hold-b-call-c.png]]
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| -
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| [[Image:call-b-call-c.png]]
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| [[Image:call-b-c.png]]
 
|-
 
|-
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| '''B''' puts '''A''' on hold
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| '''A''' talks to '''B'''
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| hears [[MoH]]
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| '''A''' puts '''B''' on [[Hold|hold]],<br>'''B''' hears [[MOH]]
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| hears proceed-to-dial tone
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| '''A''' calls '''C''',<br>phone '''C''' rings
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| -
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| '''A''' goes on-hook,<br>phone '''C''' still rings
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| '''C''' goes off-hook,<br>'''B''' talks to '''C'''
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|}
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If the connection between '''B''' and '''C''' cannot be established (Step 4), '''A''' gets a recall by '''B''' if applicable.
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=== Unscreened Call Transfer ===
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{| style="text-align: center; "
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! width="120" | Step 1
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! width="120" | Step 2
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! width="120" | Step 3
 
|-
 
|-
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| '''B''' calls '''C'''
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| [[Image:call-a-b.png]]
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| hears [[MoH]]
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| [[Image:call-b-call-c.png]]
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| hears dial tone
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| [[Image:call-b-c.png]]
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| [[Image:symb-tel-ring.png]] [[Image:symb-tel-offhook.png]]
 
 
|-
 
|-
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| '''B''' talks to '''C'''
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| '''A''' talks to '''B'''
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| hears [[MoH]]
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| '''A''' calls '''C''' and<br>goes on-hook,<br>'''B''' hears [[MOH]],<br>phone '''C''' rings
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| [[Image:symb-tel-talk.png]]
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| '''C''' goes off-hook,<br>'''B''' talks to '''C'''
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| [[Image:symb-tel-talk.png]]
 
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|-
 
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| '''B''' transfers held call '''A''' to '''C'''
 
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| [[Image:symb-tel-talk.png]]
 
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| -
 
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| [[Image:symb-tel-talk.png]]
 
 
|}
 
|}
  
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=== Semi-attended  Call Transfer ===
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If the connection between '''B''' and '''C''' cannot be established (Step 2), '''A''' gets a recall by '''B''' if applicable.
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=== Unscreend Call Transfer ===
 
  
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== See also/Siehe auch ==
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== See also / Siehe auch ==
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* [[CD|Call Deflection]]
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* [[CF|Call Forwarding]]
 
* [[Call feature term comparison English/German]]
 
* [[Call feature term comparison English/German]]
  
  
 
[[Category:Definition]]
 
[[Category:Definition]]

Latest revision as of 10:50, 7 November 2012

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Icon linkarrow.gif Home  Icon linkarrow.gif Glossary  Icon linkarrow.gif CT

CT = Call Transfer

Erläuterung

Die Gesprächsübergabe wird während eines Gesprächs eingeleitet.

Man unterscheidet zwischen CT-attended (Übergabe nach Melden, B nimmt den Anruf zunächst an), CT-semi-attended (Übergabe vor Melden, die Anrufannahme von B wird nicht abgewartet) und CT-unscreened (schnelle Übergabe, das Freizeichen von B wird nicht abgewartet). Übergabe vor Melden und schnelle Übergabe ist z. B. auch dann hilfreich, wenn man selbst ein Gespräch an einem anderen Telefon weiter führen möchte.

Operating sequences

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png call-a-hold-b.png call-a-hold-b-call-c.png call-c-a-hold-b.png call-b-c.png
A talks to B A puts B on hold,
B hears MOH 		A calls C,
phone C rings 		C goes off-hook,
A announces C
the call B 		A goes on-hook,
B talks to C

Semi-attended Call Transfer

Step 1 Step 2 Step 3 Step 4 Step 5
call-a-b.png call-a-hold-b.png call-a-hold-b-call-c.png call-b-call-c.png call-b-c.png
A talks to B A puts B on hold,
B hears MOH 		A calls C,
phone C rings 		A goes on-hook,
phone C still rings 		C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 4), A gets a recall by B if applicable.

Unscreened Call Transfer

Step 1 Step 2 Step 3
call-a-b.png call-b-call-c.png call-b-c.png
A talks to B A calls C and
goes on-hook,
B hears MOH,
phone C rings 		C goes off-hook,
B talks to C

If the connection between B and C cannot be established (Step 2), A gets a recall by B if applicable.

See also / Siehe auch

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