|
|
| (29 intermediate revisions by 4 users not shown) |
| Line 1: |
Line 1: |
| | | | |
| − | {{Breadcrumb|en|Developer_Program_-_OSCC}}
| |
| − |
| |
| − | __NOTOC__
| |
| − | <p style="text-align:right"> [[Developer_Program_-_OpenScape_Voice |OpenScape Voice]] | [[Developer_Program_-_OpenScape_SBC|OpenScape SBC]] | [[Developer_Program_-_OpenScape_Branch|OpenScape Branch]] | [[Developer_Program_-_OpenScape_4000|OpenScape 4000]] <br/>
| |
| − | [[Developer_Program_-_OpenScape_UC|OpenScape UC]] | [[Developer_Program_-_Integration_Connectors|OSCC-E Integration Connectors]] | [[Developer_Program_-_OpenStage|OpenStage]] | [[Developer_Program_-_OSCC|OpenScape Contact Center]] </p>
| |
| − |
| |
| − |
| |
| − | == OpenScape Contact Center SDK DRAFT!!! ==
| |
| − |
| |
| − | The Integration Connector facilitates quick and easy integration of CTI, Real-time and ACD functions in customer applications like customer relationship management (CRM) systems. It consists of a comprehensive interface library based on a platform independent abstraction layer, which allows deployments of even heterogeneous TC infrastructures in conjunction with a customer-specific CRM environment.
| |
| − |
| |
| − | The interface library is provided as COM DLL/JAVA API. Thus, all languages in the .NET Framework, as well as C/C++, Visual Basic®, Delphi® and JAVA or any programming language for which a COM/JAVA implementation exists, can be used as development environment.
| |
| − |
| |
| − | The Integration Connector is an integral part of the OpenScape Contact Center – Extensions suite hence a key building block in products like OpenScape Concierge (attendant console), AgentDesktop-Web (client application for contact center agents) etc. Further information about licensing can be requested from Unify sales offices or from Unify channel partners.
| |
| − |
| |
| − | == OpenScape Contact Center Expert Discussion Forum ==
| |
| − |
| |
| − | We encourage you to participate – according to your preferences - in the below Circuit Communities for a close exchange with Unify experts and peers. If you not yet registered follow the links below and sign up now!
| |
| − | '''==PLEASE UPDATE for OSCC needs!=='''
| |
| − |
| |
| − | Partner Portal Login necessary: <br>
| |
| − | Service Community - [https://enterprise-businessarea.unify.com/portal/authsec/portal/cp/Home/CF565728-4908-4DA4-A691-122C1C033B55/26232878-50BE-48F2-BC2D-31FA1D752F73/DBEAD0CB-B9CE-4226-9379-BE0F29104088 ServiceConnect] <br>
| |
| − | Presales Community - [https://enterprise-businessarea.unify.com/portal/authsec/portal/cp/Home/CF565728-4908-4DA4-A691-122C1C033B55/26232878-50BE-48F2-BC2D-31FA1D752F73/5E178ED0-1026-4943-84DF-64009877B967 - TechConnect] <br>
| |
| − | Sales Community - [https://enterprise-businessarea.unify.com/portal/authsec/portal/cp/Home/CF565728-4908-4DA4-A691-122C1C033B55/26232878-50BE-48F2-BC2D-31FA1D752F73/AA779AFC-B7A3-478F-B5B9-C10BFFB82110Partner SalesConnect]
| |
| − |
| |
| − | == Associated Documentation ==
| |
| − |
| |
| − | The documentation details how to provision the Integration Connector SDK programmatically through the usage of the standard library calls.
| |
| − |
| |
| − |
| |
| − |
| |
| − | == Developer Services for the OSCC SDK ==
| |
| − |
| |
| − | We provide integration training courses adjusted to your specific needs. Please contact us to discuss further details via [mailto:academy.exc@atos.net academy.exc@atos.net] or visit the website of our training academy via the following URL
| |
| − | [https://https://academy.unify.com https://academy.unify.com]
| |
