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Difference between revisions of "OpenScape Desk Phone CP in Zoom Phone Environment"

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(Created page with "With SIP V2 R1 the OpenScape CPx10 phones are released for Zoom Phone. [https://www.zoom.com/en/products/voip-phone/ Zoom Phone] is a cloud VoIP service powered by AI. The O...")
 
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= General  =
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With SIP V2 R1 the OpenScape CPx10 phones are released for Zoom Phone. [https://www.zoom.com/en/products/voip-phone/ Zoom Phone]  is a cloud VoIP service powered by AI.
 
With SIP V2 R1 the OpenScape CPx10 phones are released for Zoom Phone. [https://www.zoom.com/en/products/voip-phone/ Zoom Phone]  is a cloud VoIP service powered by AI.
  
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The OpenScape Desk Phone CPx10 are Zoom certified phones with a huge feature support. The official list of supported features can be found [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373 here]:
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The OpenScape Desk Phone CPx10 are Zoom certified phones with a huge feature support. The official list of supported features can be found [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373 here].
  
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Supported models:
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Remark: Any SIP software preinstalled at the CP phone is sufficient to start with Zoom Phone. The appropriate SIP software version is automatically installed during setup.
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'''Supported models and extensions'''
  
 
* CP110
 
* CP110
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* KM710
 
* KM710
 
* CP10
 
* CP10
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Zoom Phone is available in different countries around the world. The CP Phones support localization in 15 languages:
 
Zoom Phone is available in different countries around the world. The CP Phones support localization in 15 languages:
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* Swedish (Svenska)
 
* Swedish (Svenska)
 
* Turkish (Türkçe)
 
* Turkish (Türkçe)
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=Starting with Zoom Phone=
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The OpenScape Desk Phone CP G2 family is certified with Zoom Phone. The supported list of features is available [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373 here]. The phone must be loaded with standard SIP software before the initial connection to Zoom is done. Future software updates are provided by Zoom phone. The phones automatically adopt the user interface and feature support when connected to Zoom phone.
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Please ensure that the firewall rules are setup accordingly to the [[Firewall Rules for Mitel IP Phones]]. The port must be reachable by any CP phone so that Zero Touch Provisioning works properly.
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=Installation and Maintenance Support=
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The CPx10 line supports Zero Touch Provisioning (ZTP) as well as assistant provisioning. ZTP means that only the serial number (MAC address) of the phone must be provided to Zoom. A CPx10 with preinstalled SIP SW and factory defaults will automatically be connected to Zoom Phone. SW deployment and configuration of the phone will be done by Zoom server. No administration interaction is needed on customer site.
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In case of ZTP is not working, Zoom Phone is providing a short description how to configure manually the phone to Zoom Phone using the assisted provisioning process.
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The phone is fully configured and administrated by Zoom Phone. Firmware updates are automatically distributed.
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[https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062241 Custom provisioning templates] are supported so that the Admin can customize the installation and configuration per tenant.
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Location information can be submitted by the phone, if the network supports the nomadic 911 standard.
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=Supported Desk Phone Features=
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The [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373 list of supported phone features] gives an overview about the currently supported phone features.
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Every connection is secured by SIP over TLS V1.2 and AES-256 encryption. OPUS is used as high quality codec. Cloud failover ensures minimal service interrupt by automatic switch over between two Zoom data center. The corporate directory can be accessed using the built in LDAP client.
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All basic call features are supported with Zoom phone:
 +
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* Basic call
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* Hold
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* Transfer
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* Three party conference (local)
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* Voicemail
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* Call Forward (local)
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* Multiple Call Handling (up to three call appearances)
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 +
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Additionally following enhanced call features are supported by the CP410 and CP710 Desktop phones:
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065458 Multiple call handling with three line keys]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064051 Speed Dial Keys]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064051 Busy Lamp Field]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065454 Call Park]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067173 Group Pickup]
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* [https://support.zoom.com/hc/de/article?id=zm_kb&sysparm_article=KB0066070 Call Delegation]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066503 Shared Line Group]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067654 Privacy Mode]
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* {https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064062 Call Flip]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069509 Call interaction (Barge, Monitor, Whisper, Take over, Listen)]
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* [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0077563 Multi Party Conference]

Revision as of 07:35, 31 July 2025

General

With SIP V2 R1 the OpenScape CPx10 phones are released for Zoom Phone. Zoom Phone is a cloud VoIP service powered by AI.

The OpenScape Desk Phone CPx10 are Zoom certified phones with a huge feature support. The official list of supported features can be found here.

Remark: Any SIP software preinstalled at the CP phone is sufficient to start with Zoom Phone. The appropriate SIP software version is automatically installed during setup.


Supported models and extensions

  • CP110
  • CP210
  • CP410
  • CP710
  • KM710
  • CP10


Zoom Phone is available in different countries around the world. The CP Phones support localization in 15 languages:

  • Chinese (Traditional)(繁體中文)
  • English
  • French (Français)
  • German (Deutsch)
  • Italian (Italiano)
  • Japanese (日本語)
  • Korean (한국어)
  • Polish (Polski)
  • Portuguese (Português)
  • Russian (Русский)
  • Spanish (Español)
  • Swedish (Svenska)
  • Turkish (Türkçe)

Starting with Zoom Phone

The OpenScape Desk Phone CP G2 family is certified with Zoom Phone. The supported list of features is available here. The phone must be loaded with standard SIP software before the initial connection to Zoom is done. Future software updates are provided by Zoom phone. The phones automatically adopt the user interface and feature support when connected to Zoom phone. Please ensure that the firewall rules are setup accordingly to the Firewall Rules for Mitel IP Phones. The port must be reachable by any CP phone so that Zero Touch Provisioning works properly.

Installation and Maintenance Support

The CPx10 line supports Zero Touch Provisioning (ZTP) as well as assistant provisioning. ZTP means that only the serial number (MAC address) of the phone must be provided to Zoom. A CPx10 with preinstalled SIP SW and factory defaults will automatically be connected to Zoom Phone. SW deployment and configuration of the phone will be done by Zoom server. No administration interaction is needed on customer site.

In case of ZTP is not working, Zoom Phone is providing a short description how to configure manually the phone to Zoom Phone using the assisted provisioning process.

The phone is fully configured and administrated by Zoom Phone. Firmware updates are automatically distributed. Custom provisioning templates are supported so that the Admin can customize the installation and configuration per tenant.

Location information can be submitted by the phone, if the network supports the nomadic 911 standard.

Supported Desk Phone Features

The list of supported phone features gives an overview about the currently supported phone features.

Every connection is secured by SIP over TLS V1.2 and AES-256 encryption. OPUS is used as high quality codec. Cloud failover ensures minimal service interrupt by automatic switch over between two Zoom data center. The corporate directory can be accessed using the built in LDAP client.

All basic call features are supported with Zoom phone:

  • Basic call
  • Hold
  • Transfer
  • Three party conference (local)
  • Voicemail
  • Call Forward (local)
  • Multiple Call Handling (up to three call appearances)


Additionally following enhanced call features are supported by the CP410 and CP710 Desktop phones:

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