Difference between revisions of "CT"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C''' | | align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C''' | ||
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| + | If the connection between '''B''' and '''C''' cannot be established (Step 4), sometimes '''A''' gets a recall by '''B'''. | ||
=== Unscreened Call Transfer === | === Unscreened Call Transfer === | ||
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| align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C''' | | align="center" | '''C''' goes off-hook,<br>'''B''' talks to '''C''' | ||
|} | |} | ||
| + | |||
| + | If the connection between '''B''' and '''C''' cannot be established (Step 2), sometimes '''A''' gets a recall by '''B'''. | ||
== See also/Siehe auch == | == See also/Siehe auch == | ||
Revision as of 09:03, 13 September 2006
CT = Call Transfer
Contents
Operating sequences
!! Has to be reviewed !!
Attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
 |
 |
 |
 |
 |
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
C goes off-hook, A announces C the call B |
A goes on-hook, B talks to C |
Semi-attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
| |
|
|
| |
| A talks to B | A puts B on hold, B hears MOH |
A calls C, phone C rings |
A goes on-hook | C goes off-hook, B talks to C |
If the connection between B and C cannot be established (Step 4), sometimes A gets a recall by B.
Unscreened Call Transfer
| Step 1 | Step 2 | Step 3 |
|---|---|---|
| |
| |
| A talks to B | A calls C and goes on-hook, B hears MOH, phone C rings |
C goes off-hook, B talks to C |
If the connection between B and C cannot be established (Step 2), sometimes A gets a recall by B.
