Difference between revisions of "CT"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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== Operating sequences == | == Operating sequences == | ||
| + | |||
| + | !! Has to be reviewed !! | ||
=== Attended Call Transfer === | === Attended Call Transfer === | ||
| − | |||
| − | |||
{| | {| | ||
| Line 26: | Line 26: | ||
| align="center" | '''A''' talks to '''B''' | | align="center" | '''A''' talks to '''B''' | ||
| align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MoH]] | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MoH]] | ||
| − | | align="center" | '''A''' calls '''C''' | + | | align="center" | '''A''' calls '''C'''<br>phone '''C''' rings |
| − | | align="center" | '''A''' announces '''C'''<br>the call '''B''' | + | | align="center" | '''C''' goes off-hook<br>'''A''' announces '''C'''<br>the call '''B''' |
| − | | align="center" | '''A''' | + | | align="center" | '''A''' goes on-hook<br>'''B''' talks to '''C''' |
|} | |} | ||
=== Semi-attended Call Transfer === | === Semi-attended Call Transfer === | ||
| + | |||
| + | {| | ||
| + | ! width="100" | Step 1 | ||
| + | ! width="100" | Step 2 | ||
| + | ! width="100" | Step 3 | ||
| + | ! width="100" | Step 4 | ||
| + | ! width="100" | Step 5 | ||
| + | |- | ||
| + | | [[Image:call-a-b.png|center]] | ||
| + | | [[Image:call-a-hold-b.png|center]] | ||
| + | | [[Image:call-a-hold-b-call-c.png|center]] | ||
| + | | [[Image:call-hold-b-c.png|center]] | ||
| + | | [[Image:call-a-c.png|center]] | ||
| + | |- | ||
| + | | align="center" | '''A''' talks to '''B''' | ||
| + | | align="center" | '''A''' puts '''B''' on hold<br>'''B''' hears [[MoH]] | ||
| + | | align="center" | '''A''' calls '''C'''<br>phone '''C''' rings | ||
| + | | align="center" | '''A''' goes on-hook | ||
| + | | align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C''' | ||
| + | |} | ||
=== Unscreened Call Transfer === | === Unscreened Call Transfer === | ||
| + | |||
| + | {| | ||
| + | ! width="100" | Step 1 | ||
| + | ! width="100" | Step 2 | ||
| + | ! width="100" | Step 3 | ||
| + | ! width="100" | Step 4 | ||
| + | |- | ||
| + | | [[Image:call-a-b.png|center]] | ||
| + | | [[Image:call-a-hold-b-call-c.png|center]] | ||
| + | | [[Image:call-hold-b-c.png|center]] | ||
| + | | [[Image:call-a-c.png|center]] | ||
| + | |- | ||
| + | | align="center" | '''A''' talks to '''B''' | ||
| + | | align="center" | '''A''' calls '''C''' | ||
| + | | align="center" | '''A'''goes on-hook | ||
| + | | align="center" | '''C''' goes off-hook<br>'''B''' talks to '''C''' | ||
| + | |} | ||
== See also/Siehe auch == | == See also/Siehe auch == | ||
Revision as of 08:29, 13 September 2006
CT = Call Transfer
Contents
Operating sequences
!! Has to be reviewed !!
Attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
 |
 |
 |
 |
 |
| A talks to B | A puts B on hold B hears MoH |
A calls C phone C rings |
C goes off-hook A announces C the call B |
A goes on-hook B talks to C |
Semi-attended Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
| |
|
|
| |
| A talks to B | A puts B on hold B hears MoH |
A calls C phone C rings |
A goes on-hook | C goes off-hook B talks to C |
Unscreened Call Transfer
| Step 1 | Step 2 | Step 3 | Step 4 |
|---|---|---|---|
| |
|
| |
| A talks to B | A calls C | Agoes on-hook | C goes off-hook B talks to C |
