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Difference between revisions of "OpenStage Training"

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=== Quick Reference Card Scenarios ===
 
=== Quick Reference Card Scenarios ===
  
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{| {{DefaultTable}} width="800"
 
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| '''Length'''  
 
| '''Length'''  
 
| '''Content'''
 
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| colspan="6" |
 
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| '''Basic telephony'''
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==== Basic telephony ====
 
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| {{en}}[[OpenStage 40 SIP: Basic Call Handling|Video]]  
 
| {{en}}[[OpenStage 40 SIP: Basic Call Handling|Video]]  
 
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| {{en}}[[OpenStage 60 SIP: End a Call|Video]]  
 
| {{en}}[[OpenStage 60 SIP: End a Call|Video]]  
 
| 00:34  
 
| 00:34  
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| Various methods to end a call
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| Various methods to end a call
 
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| Using Headset  
 
| Using Headset  
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| Video  
 
| Video  
 
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| Place, answer, and end a call using the headset
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| Place, answer, and end a call using the headset
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| colspan="6" |
 
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|-
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| '''Feature handling'''
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==== Feature handling ====
 
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| {{en}}[[OpenStage 40 SIP: Advanced Call Handling|Video]]  
 
| {{en}}[[OpenStage 40 SIP: Advanced Call Handling|Video]]  
 
| 10:15  
 
| 10:15  
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| Video  
 
| Video  
 
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| Describes three different ways to transfer a call
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| Describes three different ways to transfer a call
 
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| Programming Call Forwarding  
 
| Programming Call Forwarding  
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| Video  
 
| Video  
 
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| Programming Call Forwarding using favorites; <br>turning Call Forwarding on/off
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| Programming Call Forwarding using favorites,<br/>turning Call Forwarding on/off
 
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| Deflecting a Call  
 
| Deflecting a Call  
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| Deflect a call; deflect to Voicemail using FPK
 
| Deflect a call; deflect to Voicemail using FPK
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| colspan="6" |
 
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| '''Enhanced telephony'''
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==== Enhanced telephony ====
 
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| Dialing from Caller List  
 
| Dialing from Caller List  
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| planned<br>
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| planned
 
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| Using the missed, dialed, recieived, forwarded call lists
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| Using the missed, dialed, received, forwarded call lists
 
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| Audio Features  
 
| Audio Features  
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|}
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<br>
 
  
 
=== Further Scenarios (Under Investigation) ===
 
=== Further Scenarios (Under Investigation) ===
  
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{| {{DefaultTable}}
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{| {{DefaultTable}} width="800"
 
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| '''OpenStage 40'''  
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| '''OpenStage&nbsp;40'''  
 
| '''Length'''  
 
| '''Length'''  
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| '''OpenStage 60/80'''  
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| '''OpenStage&nbsp;60/80'''  
 
| '''Length'''  
 
| '''Length'''  
 
| '''Content'''
 
| '''Content'''
 
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| '''Message&nbsp;services'''
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==== Message services ====
 
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| '''Directory&nbsp;services'''
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==== Directory services <br> ====
 
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| Phonebook <br>
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| '''OpenStage&nbsp;Manager'''
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==== OpenStage Manager ====
 
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| Working with picture clips, MP3- ringer tones, Slideshow
 
| Working with picture clips, MP3- ringer tones, Slideshow
 
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| '''User Menu'''
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==== User Menu ====
 
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Login, Set Date &amp;&nbsp;Time, Audio Settings, Phone Settings, Language Settings, Password Reset, Network Information
 
Login, Set Date &amp;&nbsp;Time, Audio Settings, Phone Settings, Language Settings, Password Reset, Network Information
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| Extended functions  
 
| Extended functions  
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| Phone customization&nbsp;options
 
| Phone customization&nbsp;options
 
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| '''Functions'''
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==== Functions ====
 
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| From ''Directed Pickup ''to ''Start Phonebook''
 
| From ''Directed Pickup ''to ''Start Phonebook''
 
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| '''XML Applications'''
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==== XML-Applications ====
 
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=== Administrate your OpenStage  ===
 
=== Administrate your OpenStage  ===
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Kommentar Ende --><br>
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Kommentar Ende -->
  
 
== Web-based Training  ==
 
== Web-based Training  ==

Revision as of 10:18, 25 January 2011

This page gives an overview about all available Trainings for OpenStage phones.

Quick Reference Cards

Quick Reference Cards help users become acquainted with the core functionality of their OpenStage phones. Open the PDF in your web browser, or download it directly to your PC. Most of the "Important Operating Procedures" contain links that lead videos providing a more in-depth explanation and demonstration of the features.

Print out the Quick Reference Card and put it under your phone for a quick lookup of a desired function. To get a high-quality printed version of this Quick Reference card, please contact your local sales partner.

Technology OpenStage 40 OpenStage 60/80
SIP OS 40 QRC.JPG  OS60-80 QRC.JPG 

pdf.png  Quick Reference Card OpenStage 40 SIP pdf.png  Quick Reference Card OpenStage 60-80 SIP
HFA planned Q1/11
 planned Q1/11




Video Training

Learning to use a feature-rich enterprise phone is a visual, interactive process that can be difficult to explain simply with words or diagrams. As such, a series of brief videos have been prepared to provide a thorough explanation of how to best take advantage of the features on the OpenStage phones. Simply click on the the Video link beside any of the features you would like to learn more about, and the relevant video will be streamed directly from your web browser.

Instructor: Robert Arandjelovic, Product Marketing Devices

Beyond the videos already available, this section will be regularly updated to provide more insight into other OpenStage functionality, so bookmark this site and come back regularly for updates!

Quick Reference Card Scenarios

OpenStage 40 Length OpenStage 60/80 Length Content
Basic telephony International (English) Video 04:17 Video Comprehensive overview
Place a Call International (English) Video 02:31 Video Three ways to make a phone call
Answer a Call International (English) Video 00:43 Video Various methods to answer a call
End a Call International (English) Video 00:33 International (English) Video 00:34 Various methods to end a call
Using Headset International (English) Video 00:45 Video Place, answer, and end a call using the headset
Feature handling International (English) Video 10:15 Video Comprehensive overview
Hold/Retrive a Call International (English) Video 01:27 Video Hold/Retrieve a call using context menu or FPK
Make a Conference Call International (English) Video 01:32 Video Conference call using context menu
Transfer a Call International (English) Video 04:02 Video Describes three different ways to transfer a call
Programming Call Forwarding International (English) Video  02:05 Video Programming Call Forwarding using favorites,
turning Call Forwarding on/off
Deflecting a Call International (English) Video 01:33 Video Deflect a call; deflect to Voicemail using FPK
Enhanced telephony
Dialing from Caller List planned Using the missed, dialed, received, forwarded call lists
Audio Features planned Mute, switching to Speakerphone/Handset mode
Saving a Function to a Key planned

Further Scenarios (Under Investigation)

OpenStage 40 Length OpenStage 60/80 Length Content
Message services
Voicemail planned planned
Directory services
LDAP planned planned
Phonebook planned planned
OpenStage Manager
Basic N/A planned How to connect, Phonebook synchronisation
Extended functions N/A planned Working with picture clips, MP3- ringer tones, Slideshow
User Menu
Basic

Login, Set Date & Time, Audio Settings, Phone Settings, Language Settings, Password Reset, Network Information

Extended functions Phone customization options
Functions
Part 1 From Selected Dialing to Transfer a call
Part 2 From Deflecting to Mobility
Part 3 From Directed Pickup to Start Phonebook
XML Applications
Setup N/A
Examples N/A
Web Based Management
Acessing the WBM
Configuring the user settings
OSC UC@OpenStage


Web-based Training

Web-based Training gives the user full choice and flexibility to learn how to use OpenStage phones at their own pace.Start the training just by clicking one of the links below, or download  the training directly to your PC or company server to start from there.

15-p.jpg
OpenStage 15 		os40-p.jpg
OpenStage 40 		os60-p.jpg
OpenStage 60/80
SIP
End-User Training (Standard) International (English) Link to WBT

Deutschland  Link zum WBT

End-User Training (Premium) International (English) Ordering Info

Deutschland  Bestellinformation

Training for Admins International (English)  Link to WBT

Deutschland  Link zum WBT

HFA

End-User Training

HiPath 2000, HiPath 3000, OpenOffice

N/A

International (English)  Link to WBT

Deutschland Link zum WBT

International (English)  Link to WBT

Deutschland Link zum WBT

End-User Training

HiPath 4000

N/A

International (English) Link to WBT

Deutschland Link zum WBT

International (English) Link to WBT

Deutschland Link zum WBT

Training for Admins

All HFA platforms

International (English)  Link to WBT

Deutschland  Link zum WBT

 

Download area

All Web-based Training courses can be downloaded and installed locally.

How to do?

  1. Download and Save the zip container on your PC / server
  2. Unzip the folder
  3. Access the index.html file using your browser
  4. For web access make sure that a webserver (e.g. Apache) is running

SIP

International (English)  SIP Administrator Training Deutschland  SIP Administratoren Training

International (English)  End-user Training (standard) OS 15 / Deutschland End-user Training (standard) OS 15

International (English)  End-user Training (standard) OS 40 / Deutschland  End-user Training (standard) OS 40

International (English)  End-user Training (standard) OS 60-80 / Deutschland  End-user Training (standard) OS 60-80

HFA

International (English)  HFA Administrator Training / Deutschland  HFA Administratoren Training

HiPath 4000

International (English)  OS40 @ HiPath 4000 End User Training / Deutschland  OS40 @ HiPath 4000 Anwendertraining

International (English)  OS60-80 @ HiPath 4000 End User Training / Deutschland  OS60-80 @ HiPath 4000 Anwendertraining

HiPath 2000, 3000, OpenScape Office

International (English)  OS40 @ H2k, H3k, OpenScapeOffice End User Training / Deutschland  OS40 @ H2k, H3k, OpenScapeOffice Anwendertraining

International (English)  OS60-80 @ H2k, H3k, OpenScapeOffice End User Training / Deutschland  OS60-80 @ H2k, H3k, OpenScapeOffice Anwendertraining

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