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Difference between revisions of "CHESE Konfigurationsbeispiel"

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(→‎Anruf für Chef im Sekretariat annehmen)
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== Standardkonfigurationen ==
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== Standard Configurations ==
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Die [[CHESE (de) | CHESE]] Standardkonfiguration besteht aus 2x Chef- und 1x Sekretariatsleitung.<br />Mögliche Varianten:<br />
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The [[CHESE (de) | CHESE]] standard configuration is based on 2x executive and 1x secretary lines.<br />Possible variations:<br />
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* 2x  Chef / 2x Sekretariat
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* 2x  executive / 2x secretary
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* 4x  Chef / 1x Sekretariat
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* 4x  executive / 1x secretary
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* 4x  Chef / 2x Sekretariat
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* 4x  executive / 2x secretary
  
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Andere Konfigurationen sind in gleicher Weise, bis zu einem Maximum von 10 Leitungstasten je [[optiPoint 410/420 S | optiPoint 420 SIP]] Endgerät, einrichtbar.
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It is possible to setup further configurations in the same way up to a maximum of 10 line keys per [[optiPoint 410/420 S | optiPoint 420 SIP]] terminal.
  
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== Beispielkonfiguration ==
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== Example Configuration ==
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Jedes Telefon hat 3 Leitungstasten, zum Teil konfiguriert als Direktruftasten ([[DSS]]).<br />
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Each telephone has 3 line keys, partly configured as direct call keys ([[DSS]]).<br />
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Die entsprechenden [[LED]]s zeigen den Status der Leitung an.
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The respective [[LED]]s show the status of the line.
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* LED blinkt: auf der Leitung wird angerufen
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* LED is flashing: a number is being dialed on the line
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* LED leuchtet: ein Gespräch wird geführt
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* LED is illuminated: a call is being made
  
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=== Verwendung der Tasten am Chef-Telefon ===
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=== Assignment of Keys on Executive Telephone ===
  
 
[[image:CHESE_exec_small.gif|left|thumb|300px|Executive's phone]]
 
[[image:CHESE_exec_small.gif|left|thumb|300px|Executive's phone]]
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* '''Taste 1''' (Primary Line, rot):
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* '''Key 1''' (primary line, red):
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** für gehende Gespräche (außer zum Sekretariat)
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** for outgoing calls (except to secretary)
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** kommende Gespräche selber annehmen
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** accept incoming calls personally
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* '''Taste 2''' (Secondary Line key, blau): Gespräche aus dem Sekretariat annehmen
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* '''Key 2''' (secondary line key, blue): accept calls from secretary
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* '''Taste 3''' (DSS, weiss): individuelle Belegung
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* '''Key 3''' (DSS, white): individual assignment
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* '''Taste 4''' (DSS, weiss): Sekretariat intern anrufen
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* '''Key 4''' (DSS, white): call secretary internally
 
<br clear="all" />
 
<br clear="all" />
  
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=== Verwendung der Tasten im Sekretariat ===
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=== Assignment of Keys on Secretary Telephone ===
  
 
[[image:CHESE_secretary_small.png|left|thumb|300px|Secretary's phone]]
 
[[image:CHESE_secretary_small.png|left|thumb|300px|Secretary's phone]]
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* '''Taste 1''' (Secondary Line, blau):
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* '''Key 1''' (secondary line, blue):
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** Gespräche auf der Chef-Leitung annehmen
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** accept calls on the executive line
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** Umleitung für die Chef-Leitung aktivieren/deaktivieren
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** activate/deactivate call forwarding for executive line
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* '''Taste 2''' (DSS, weiss): Chef intern anrufen
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* '''Key 2''' (DSS, white): call executive internally
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* '''Taste 3''' (DSS, weiss): individuelle Belegung
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* '''Key 3''' (DSS, white): individual assignment
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* '''Taste 4''' (Primary Line, rot): Gespräch im Freisprechmodus annehmen
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* '''Key 4''' (Primary Line, red): accept calls in loudspeaker mode
 
<br clear="all" />
 
<br clear="all" />
  
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{{Info|Bei dieser Lösung benötigen Sie für '''2''' Telefone '''3''' [[HiPath 8000]]-User-Lizenzen.}}
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{{Info|For this solution, you need '''3''' [[HiPath 8000]] user licenses for '''2''' telephones.}}
  
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== Beispiele für Rufsituationen ==
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== Examples of Call Situations ==
  
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=== Voraussetzungen ===
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=== Requirements ===
  
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Den [[CHESE]] Beispielen liegen folgende Geräte-Konstellation zugrunde:
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The following [[CHESE]] examples are based on the following device mix:
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* 1x Chef-Telefon („Chef Pri“)
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* 1x executive telephone (“Executive Pri“)
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* 1x Sekretariat-Telefon („Sekretariat“)
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* 1x secretary telephone (“Secretary“)
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* 1x Sitzeckenapparat
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* 1x separate telephone
  
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=== Anruf für Chef im Sekretariat annehmen ===
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=== Accepting a Call for the Executive on Secretary Telephone ===
  
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# Teilnehmer '''A''' wählt die Nummer „Chef Pri“.
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# Subscriber '''A''' dials the number “Executive Pri“.
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# Telefon im Sekretariat klingelt. LED 1 blinkt. Im [[LCD|Display]] steht <code>Teilnehmer A</code>.
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# Secretary telephone rings. LED 1 flashes. <code>Subscriber A</code> appears on the [[LCD|Display]].
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# Im Display des Cheftelefones steht <code>Teilnehmer A = = = > Chef Pri</code>. LED 1 blinkt.
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# <code>Subscriber A = = = > Executive Pri</code> appears on the display of the executive telephone. LED 1 flashes.
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# Teilnehmer '''A''' sieht in seinem Display <code>Chef Pri</code>.
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# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
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# Sekretariat drückt Taste 1 und nimmt damit das Gespräch an.
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# Secretary presses key 1 and accepts the call.
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# Teilnehmer '''A''' sieht in seinem Display <code>Sekretariat</code>.
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# Subscriber '''A''' sees <code> Secretary </code> on his/her display.
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# Teilnehmer '''A''' und Sekretariat sprechen. LED 1 ist an.
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# Subscriber '''A''' and secretary talk. LED 1 is on.
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# Sekretariat möchte zum Chef verbinden. Prüft vorher, dass LED 2 aus ist. Falls ja, Rückfrage und drückt Taste 2 („Chef Pri”).
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# Secretary would like to connect to executive. Checks beforehand that LED 2 is off. If it is off, call back and presses key 2 (“Executive Pri”).
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# Teilnehmer '''A''' hört [[MOH|Music on Hold]].
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# Subscriber '''A''' hears [[MOH|Music on Hold]].
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# Cheftelefon klingelt und LED 2 blinkt.
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# Executive telephone rings and LED 2 flashes.
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# Chef nimmt an, wahlweise durch Taste 2 oder Hörer.
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# Executive accepts call, either by pressing key 2 or lifting receiver.
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# Sekretariat kündigt Teilnehmer '''A''' an und legt auf (falls Chef mit ihm sprechen will).
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# Secretary announces subscriber '''A''' and hangs up (if executive wants to speak to him/her).
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# Chef und Teilnehmer '''A''' sprechen. Im Sekretariat ist LED 2 an.
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# Executive and subscriber '''A''' talk. LED 2 is illuminated on secretary telephone.
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# Teilnehmer '''A''' sieht im Display <code>Chef Pri</code>.
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# Subscriber '''A''' sees <code>Executive Pri</code> on the display.
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# Ein weiterer Anruf für „Chef Pri“ ist möglich und kann im Sekretariat angenommen werden.
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# A further call for “Executive Pri“ is possible and can be accepted on the secretary telephone.
  
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=== Umleitung aktivieren/deaktivieren ===
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=== Activating/Deactivating Call Forwarding ===
  
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==== Anrufe direkt zum Chef umleiten ====
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==== Forwarding Calls Directly to Executive ====
  
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# Sekretariat prüft dass LED 1 nicht an ist.
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# Secretary checks that LED 1 is not on.
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# Sekretariat drückt Taste 1 (Leitung „Chef Pri“).
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# Secretary presses key 1 (“Executive Pri“ line).
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# Sekretariat selektiert Umleitung zu „Chef Pri“.
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# Secretary selects call forwarding to “Executive Pri“.
  
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==== Anrufe zur Voice Mail umleiten ====
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==== Forwarding Calls to Voicemail ====
  
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# Sekretariat prüft dass LED 1 nicht an ist.
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# Secretary checks that LED 1 is not on.
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# Sekretariat drückt Taste 1 (Leitung „Chef Pri“).
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# Secretary presses key 1 (“Executive Pri“ line).
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# Sekretariat selektiert Umleitung zur Voice Mail.
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# Secretary selects call forwarding to voicemail.
  
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Anstelle der Anrufumleitung zur Voicemail kann auch zu einer beliebigen Nebenstelle umgeleitet werden, z. B. für Vertretungsfälle. Soll am Telefon des Vertreters der gleiche Leistungsumfang wie im „normalen“ Sekretariat zur Verfügung gestellt werden, so ist die Chef-Sekretär-Gruppe, um einen weiteren Sekretärapparat zu erweitern.  
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Instead of forwarding calls to voicemail, calls can also be forwarded to any extension, e.g. if someone is standing in. If the stand-in’s telephone should be equipped with the same functions as the “normal” secretary telephone, then a further secretary device needs to be added to the executive-secretary-group.
  
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Diese Leitungstasten sind dann permanent auf dem Vertretertelefon konfiguriert und aktiv. Auch in diesem Fall können bis zu maximal 10 Leitungstasten je Endgerät konfiguriert werden.
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These line keys are then permanently configured and active on the stand-in’s telephone. In this case, it is also possible configure up to a maximum of 10 line keys per terminal.
  
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====Umleitung ausschalten ====
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==== Deactivating Call Forwarding ====
  
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# Sekretariat drückt Taste 1 (Leitung „Chef Pri“).
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# Secretary presses key 1 (“Executive Pri“ line).
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# Sekretariat deaktiviert Umleitung.
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# Secretary deactivates call forwarding.
  
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=== Chef nimmt Anruf selber an ===
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=== Executive Accepts Calls Personally ===
  
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==== Direkter Anruf ====
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==== Direct Call ====
  
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# Teilnehmer '''A''' wählt Nummer „Chef Pri“.
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# Subscriber '''A''' dials “Executive Pri“ number.
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# Telefon im Sekretariat klingelt. LED 1 blinkt. Im Display steht <code>Teilnehmer A</code>.
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# Secretary telephone rings. LED 1 flashes. <code>Subscriber A</code> appears on the display.
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# In den Displays der 2 Cheftelefone steht <code>Teilnehmer A = = = > Chef Pri</code>. LED 1 blinkt.
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# <code>Subscriber A = = = > Executive Pri</code> appears on the displays of the 2 executive telephones. LED 1 flashes.
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# Teilnehmer '''A''' sieht in seinem Display <code>Chef Pri</code>.
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# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
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# Chef drückt Taste 1 (Schreibtisch oder Ecke).
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# Executive presses key 1 (desk or corner).
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# Teilnehmer '''A''' sieht in seinem Display <code>Chef Pri</code>.
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# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
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# Chef und Teilnehmer '''A''' sprechen.
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# Executive and subscriber '''A''' talk.
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# In Sekretariat ist LED 1 an.
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# LED 1 is on on secretary telephone.
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# Nummer „Chef Pri“ ist für andere Anrufe besetzt.
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# “Executive Pri“ number is engaged for further calls.
  
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==== Umgeleiteter Anruf ====
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==== Forwarded Calls ====
  
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# Teilnehmer '''A''' wählt Nummer „Chef Pri“.
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# Subscriber '''A''' dials “Executive Pri“ number.
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# Telefon am Schreibtisch des Chefs klingelt.
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# Telephone on executive’s desk rings.
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# In den Display steht <code>Teilnehmer A</code>. LED 2 blinkt.
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# <code>Subscriber A</code> appears on the display. LED 2 flashes.
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# Teilnehmer '''A''' sieht in seinem Display <code>Chef Pri</code>.
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# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
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# Chef drückt Taste 2 und nimmt damit das Gespräch an.
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# Executive presses key 2 and accepts the call.
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# Teilnehmer '''A''' sieht in seinem Display <code>Chef Pri</code>.
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# Subscriber '''A''' sees <code>Executive Pri</code> on his/her display.
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# Chef und Teilnehmer '''A''' sprechen. Im Sekretariat ist LED 2 an.
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# Executive and subscriber '''A''' talk. LED 2 is on on secretary telephone.
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# Nummer „Chef Pri“ ist für andere Anrufe besetzt.
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# “Executive Pri“ number is engaged for further calls.
  
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=== Chef ruft selber einen Teilnehmer an ===
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=== Executive Calls a Subscriber Personally ===
  
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# Chef drückt Taste 1 und wählt Teilnehmer '''C'''.
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# Executive presses key 1 and calls participant '''C'''.
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# Im Sekretariat ist LED 1 an.
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# LED 1 is on on secretary telephone.
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# Teilnehmer '''C''' klingelt, Display zeigt <code>Chef Pri</code>.
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# Subscriber '''C''' rings, <code>Executive Pri</code> appears on the display.
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# Teilnehmer '''C''' antwortet, Chef sprich mit Teilnehmer '''C'''.
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# Subscriber '''C''' answers, executive talks with participant '''C'''.
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# Nummer „Chef Pri“ ist für andere Anrufe besetzt.
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# “Executive Pri“ number is engaged for further calls.

Revision as of 13:09, 17 January 2007

Standard Configurations

The CHESE standard configuration is based on 2x executive and 1x secretary lines.
Possible variations:

  • 2x executive / 2x secretary
  • 4x executive / 1x secretary
  • 4x executive / 2x secretary

It is possible to setup further configurations in the same way up to a maximum of 10 line keys per optiPoint 420 SIP terminal.

Example Configuration

Each telephone has 3 line keys, partly configured as direct call keys (DSS).
The respective LEDs show the status of the line.

  • LED is flashing: a number is being dialed on the line
  • LED is illuminated: a call is being made

Assignment of Keys on Executive Telephone

Executive's phone
  • Key 1 (primary line, red):
    • for outgoing calls (except to secretary)
    • accept incoming calls personally
  • Key 2 (secondary line key, blue): accept calls from secretary
  • Key 3 (DSS, white): individual assignment
  • Key 4 (DSS, white): call secretary internally


Assignment of Keys on Secretary Telephone

Secretary's phone
  • Key 1 (secondary line, blue):
    • accept calls on the executive line
    • activate/deactivate call forwarding for executive line
  • Key 2 (DSS, white): call executive internally
  • Key 3 (DSS, white): individual assignment
  • Key 4 (Primary Line, red): accept calls in loudspeaker mode


For this solution, you need 3 HiPath 8000 user licenses for 2 telephones.

Examples of Call Situations

Requirements

The following CHESE examples are based on the following device mix:

  • 1x executive telephone (“Executive Pri“)
  • 1x secretary telephone (“Secretary“)
  • 1x separate telephone

Accepting a Call for the Executive on Secretary Telephone

  1. Subscriber A dials the number “Executive Pri“.
  2. Secretary telephone rings. LED 1 flashes. Subscriber A appears on the Display.
  3. Subscriber A = = = > Executive Pri appears on the display of the executive telephone. LED 1 flashes.
  4. Subscriber A sees Executive Pri on his/her display.
  5. Secretary presses key 1 and accepts the call.
  6. Subscriber A sees Secretary on his/her display.
  7. Subscriber A and secretary talk. LED 1 is on.
  8. Secretary would like to connect to executive. Checks beforehand that LED 2 is off. If it is off, call back and presses key 2 (“Executive Pri”).
  9. Subscriber A hears Music on Hold.
  10. Executive telephone rings and LED 2 flashes.
  11. Executive accepts call, either by pressing key 2 or lifting receiver.
  12. Secretary announces subscriber A and hangs up (if executive wants to speak to him/her).
  13. Executive and subscriber A talk. LED 2 is illuminated on secretary telephone.
  14. Subscriber A sees Executive Pri on the display.
  15. A further call for “Executive Pri“ is possible and can be accepted on the secretary telephone.

Activating/Deactivating Call Forwarding

Forwarding Calls Directly to Executive

  1. Secretary checks that LED 1 is not on.
  2. Secretary presses key 1 (“Executive Pri“ line).
  3. Secretary selects call forwarding to “Executive Pri“.

Forwarding Calls to Voicemail

  1. Secretary checks that LED 1 is not on.
  2. Secretary presses key 1 (“Executive Pri“ line).
  3. Secretary selects call forwarding to voicemail.

Instead of forwarding calls to voicemail, calls can also be forwarded to any extension, e.g. if someone is standing in. If the stand-in’s telephone should be equipped with the same functions as the “normal” secretary telephone, then a further secretary device needs to be added to the executive-secretary-group.

These line keys are then permanently configured and active on the stand-in’s telephone. In this case, it is also possible configure up to a maximum of 10 line keys per terminal.

Deactivating Call Forwarding

  1. Secretary presses key 1 (“Executive Pri“ line).
  2. Secretary deactivates call forwarding.

Executive Accepts Calls Personally

Direct Call

  1. Subscriber A dials “Executive Pri“ number.
  2. Secretary telephone rings. LED 1 flashes. Subscriber A appears on the display.
  3. Subscriber A = = = > Executive Pri appears on the displays of the 2 executive telephones. LED 1 flashes.
  4. Subscriber A sees Executive Pri on his/her display.
  5. Executive presses key 1 (desk or corner).
  6. Subscriber A sees Executive Pri on his/her display.
  7. Executive and subscriber A talk.
  8. LED 1 is on on secretary telephone.
  9. “Executive Pri“ number is engaged for further calls.

Forwarded Calls

  1. Subscriber A dials “Executive Pri“ number.
  2. Telephone on executive’s desk rings.
  3. Subscriber A appears on the display. LED 2 flashes.
  4. Subscriber A sees Executive Pri on his/her display.
  5. Executive presses key 2 and accepts the call.
  6. Subscriber A sees Executive Pri on his/her display.
  7. Executive and subscriber A talk. LED 2 is on on secretary telephone.
  8. “Executive Pri“ number is engaged for further calls.

Executive Calls a Subscriber Personally

  1. Executive presses key 1 and calls participant C.
  2. LED 1 is on on secretary telephone.
  3. Subscriber C rings, Executive Pri appears on the display.
  4. Subscriber C answers, executive talks with participant C.
  5. “Executive Pri“ number is engaged for further calls.
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