Difference between revisions of "Genesys Integration"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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'''Operational Overview:''' | '''Operational Overview:''' | ||
* The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML. | * The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML. | ||
| − | * | + | * The servlet processes all of requests and responses, and passes the correct display to the correct phone. |
| + | * The servlet talks to the middleware application via XML. The middleware application uses ActiveX controls to connect and interface with the Genesys server. | ||
| + | * The middleware application processes all actions and events with the Genesys server. | ||
| + | |||
== Key Features == | == Key Features == | ||
Revision as of 10:37, 28 November 2006
Scope
Operation
Operational Overview:
- The OptiPoint phone using the AGP (Application Generic Platform) talks to a servlet hosted on a web server on the servlet/middleware server, using XML.
- The servlet processes all of requests and responses, and passes the correct display to the correct phone.
- The servlet talks to the middleware application via XML. The middleware application uses ActiveX controls to connect and interface with the Genesys server.
- The middleware application processes all actions and events with the Genesys server.
