Difference between revisions of "OpenScape Integration"
The Wiki of Unify contains information on clients and devices, communications systems and unified communications. - Unify GmbH & Co. KG is a Trademark Licensee of Siemens AG.
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== Key Features == | == Key Features == | ||
| − | * Set Your Status | + | * '''Set Your Status''' |
| − | User can set their status to show whether they are available, out of the office, on vacation etc. | + | User can set their status to show whether they are available, out of the office, on vacation etc. |
| − | * Set Your Prefered Devices | + | * '''Set Your Prefered Devices''' |
User can select from a list of contact devices the device on which they wish to be contacted, e.g. mobile, office phone etc. | User can select from a list of contact devices the device on which they wish to be contacted, e.g. mobile, office phone etc. | ||
| − | * View Contacts | + | * '''View Contacts''' |
A list of your contacts and various options relating to each contact, e.g. Call the contact, view their location, set up notifications for when they become avaialable | A list of your contacts and various options relating to each contact, e.g. Call the contact, view their location, set up notifications for when they become avaialable | ||
| − | * View Workgroups | + | * '''View Workgroups''' |
Shows the groups of which the user is a member and allows them to start a conference call between members of the group | Shows the groups of which the user is a member and allows them to start a conference call between members of the group | ||
| − | * Call Handling | + | * '''Call Handling''' |
The user can retrieve and end calls and put active calls on hold | The user can retrieve and end calls and put active calls on hold | ||
| − | * Notifications | + | * '''Notifications''' |
Set up a notification for a contact which will alert the user when the contact changes their status to the desired status | Set up a notification for a contact which will alert the user when the contact changes their status to the desired status | ||
Revision as of 14:07, 21 November 2006
Contents
Screenshot
Scope
Until recent times OpenScape functionality has been limited in its access via a web portal only. By utilising the capabilities of the AGP, the OpenScape Proxy Web Service (OSPWS) and some server side applications we can now provide a significant amount of functionality on the OptiPoint Series phones via the DSM or APM.
Key Features
- Set Your Status
User can set their status to show whether they are available, out of the office, on vacation etc.
- Set Your Prefered Devices
User can select from a list of contact devices the device on which they wish to be contacted, e.g. mobile, office phone etc.
- View Contacts
A list of your contacts and various options relating to each contact, e.g. Call the contact, view their location, set up notifications for when they become avaialable
- View Workgroups
Shows the groups of which the user is a member and allows them to start a conference call between members of the group
- Call Handling
The user can retrieve and end calls and put active calls on hold
- Notifications
Set up a notification for a contact which will alert the user when the contact changes their status to the desired status
Operation
Operational Overview :
- An Openscape application on the phone interacts with the server using XML. The server provides XML to the phone which the application renders into a screen for the user to interact with. The user’s interaction with the phone results in key-value pairs being passed back to the server for processing.
- The Servlet application in the server passes the key-value pairs to the Middleware application for processing.
- The Middleware processes the information received from the Servlet and sends instructions to the Openscape proxy.
- The Openscape proxy carries out the instructions received from the Middleware.
- The phone is pushed new information based on the state of the application running on the server. The phone’s APM is updated.
