OpenScape Business Feature Enhancements

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Within this article the feature enhancements of OpenScape Business since Version 1 are shown. Sorting is done by SW versions in decending order.

Version V3R4

• Security enhancements Update to a new OpenSSL version, provides additional security for all https based connections in direction to and from OpenScape Business. Update of various SIP provider profiles and support of additional new profiles for providers. For more information see https://wiki.unify.com/wiki/Collaboration_with_VoIP_Providers

• Update of the operating system for OpenScape Business S and UC Booster Server: Following the discontinuation of SLES 12 by SUSE, we support SLES 15 SP6 with the new release. For the upgrade to SLES 15, we follow the manufacturer's recommendation to reinstall the operating system and then restore an OpenScape Business backup. According to SUSE, SLES 15 will be supported for the next few years until at least 2028.

• Unify Phone Cloud Connector security and path optimization: In addition to the already implemented encryption for the signalling of telephone calls, from the V3R4 release we also offer additional ‘end-to-end security’ encryption of voice packets based on DTLS-SRTP. Thanks to the already integrated media server from previous software versions, media data, e.g. calls between Unify Phone and/or OpenScape Business end devices, can now be handled locally and directly without the payload connection to the cloud. This not only improves the voice quality, but also optimizes the media paths (jitter, lower latency) and reduces the bandwidth requirement for local Internet exits. The listed functionality is only possible with OpenScape Business V3 Mainboard and OpenScape Business S.

• myPortal for Teams GUI optimization for mobile end devices: myPortal for Teams is the web-based client for use as a stand-alone client, as well as for integration into Microsoft Teams. In addition to the previous desktop version, the application is now also be optimized for use on mobile devices (smartphone, tablet). This gives customers access to UC functionalities such as changing their own presence and viewing the status of other participants, as well as to their favourites. Thanks to the CTI functionality, myPortal for Teams can also call control other devices. In order to use myPortal for teams on a mobile device quite easy, an App icon with the link to myPortal for Teams can be added

• Call control from myAgent and myPortal for Teams for Unify Phone: With V3R4 we are now also releasing the remaining myPortal clients, myAgent and myPortal for Teams for call control with Unify Phone as the device to be controlled. Thanks to the flexible use of Unify Phone and the OpenScape Business UC clients, additional user scenarios arise, especially for use in the home office area. While the customer can use the full UC functionality of the myPortal UC clients, the device to be controlled is always the Unify Phone in the desktop version (web or PWA client). After answering the call on the desktop client, the call can be seamlessly transferred to the mobile device

• Access to the global directory: In addition to the normal speed dialling destinations, OpenScape Business offers a very comprehensive integrated directory with many data fields, which was previously only provided for the Advanced variant of the SMB V3 Mainboard/Controller. With V3R4, access is now possible for all OpenScape Business Mainboard Controllers, including the Basic variant. With this extension, LDAP-based clients, such as Mitel SIP-DECT handsets, can now also access the very extensive directory

• Reminder end of support V2 Mainboard - 31.12.2026: As already communicated for a long time, the V2 Mainboard of OpenScape Business will no longer be supported at the end of 31.12.2026. From this date, remote access (via Mitel remote platforms such as RSP) will no longer be possible and software and security updates can no longer be provided. We recommend that customers upgrade to the new V3 Mainboard with many advantages and functional enhancements (Unify Phone security, Microsoft Teams connectivity, ITSP provider updates, security enhancements with each new release).

Version V3R3FR2

• Let´s encrypt support Exchange SSL certificates the easy way and automatically by using Let´s Encrypt as an domain-based validation service and certificate authority. Perfect for SMB customers looking for a cost-effective and easy to handle solution.
• Support of upcoming OpenScape Desk Phone CP205/405T OpenScape Business is prepared for the upcoming launch of the new OpenScape Desk Phone CP Phones CP 205/405 TDM Phones
• Unify Phone uaCSTA support Up from this release Unify Phone can be used as a softphone in order to use CTI dialing from the different OpenScape Business UC Clients. Customers can benefit from the entire UC feature set and use the flexibility of Unify Phone softphone working in all data mobile networks (4G/5G/WiFi) with seamless handover and "call swipe" feature to move calls from one device to another
• Unify Phone new CAPEX based marketing option Beside available subscription options to sell Unify Phone a new CAPEX based option, so called OpenScape Business UC Entry license bundle, is now available. This license bundle includes the Unify Phone User license plus the required IP User. With this offering, selling Unify Phone becomes even easier
• Mitel SIP DECT Support Mitel SIP DECT is released on OpenScape Business. From OpenScape Business perspective, an IP User is required for each of the connected DECT handsets via SIP
• Mitel SIP Phones Support Mitel Phone Series 6800/6900 are released with OpenScape Business. From OpenScape Business perspective, an IP User is required for each of the connected Mitel Phones via SIP

Version V3R3

• UC Suite Client Refresh Contact Center myAgent As a very visible change to users we provided already a complete UC Suite Refresh for myPortal for Outlook, Desktop and myAttendant as a first step. This is done. As the next step we provide a GUI refresh as well for the myAgent Client which includes a new responsive design with different type of skins, a new dynamic and content specific tool bar with the most wanted Contact Center Client features at a glance and a lot of UI improvements incl. presence informations, enhanced attendant buttons, new dial and search option, tool tips, mouse over, pop out options, zooming, split views and much more
• myPortal for Teams Plugin enhancements As many customers are using Microsoft Teams as their preferred collaboration tool, it´s our mission to complement Microsoft Teams with powerful UC and telephony features in order to give business values to customers and partners. Therefore, with each new OpenScape Business version we provide constantly new feature enhancement. With the upcoming version, we provide essential call control features such as call accept/decline, transfer, hold, toggle, etc. in order to control a call directly out of the Microsoft Teams Client. As part of the favorites list improvements the presence status of other OpenScape Business users, as well the connection status (available, ringing, busy) is now visible. Next features are already planned to with priority on our roadmap, such as presence sync with Microsoft Teams users.

• Unify Media Server – a new powerful media engine As other Unify products utilize a much more powerful Media Server for all kinds of media streaming, we decide to exchange the current RTP proxy within OpenScape Business with a much more powerful “payload engine” as well in order to have the right technology foundation ready for WebRTC and future innovative application connectivity. This is possible because of the available performance and resources provided with our new V3 hardware (new mainboard). As a first visible proof point we provide early media support for ITSP and we are in preparation to support OPUS as the preferred codec for our Desk Phone CP series.

• Centralized deployment of the Canonical dial settings via DLI In order to save time and effort to deploy the mandatory canonical dial settings for the OpenScape Desk Phones to ensure the righr numbering format for conversation, journal and display names the integrated deployment service has been enhanced. A new web page within the OpenScape Business Management tool has been created with all required data fields with the canonical dial settings.

• Availability of the new V3R3 Software The new software version and it´s feature values will be available only for customers with valid OpenScape Business Software Support. Please also see our new ordering numbers for a 3y SSP Renewal plan, as well our offerings within the OpenScape Business Sales Information (accessible for Unify Reseller only) to bring expired systems back into valid software support.

• Security Due to ongoing security threats in the market we kindly advise to follow the Unify Security Advisory and keep OpenScape Business systems always up to date. Security hardenings will be delivered with each new software version.

Version V3R2.1

• myPortal @work After we have released Poly Headset Integration last time in order to support call control features via the headset, such as mute and call accept among others, we now come up supporting Jabra Headset Integration which can be easily activated within myPortal @work
• myPortal for Teams Plugin enhancements As many customers are using Microsoft Teams as their collaboration tool, one of they key developments are providing powerful OpenScape Business telephony and UC features integrated in Microsoft Teams. With the latest release customers can benefit from a complete new GUI layout, Favorites incl. select the right number and click to dial ,as well a dialpad for manual or copy paste dialing. We are continuously working on further enhancements in upcoming releases being in tight contact with our partners.
• UC Suite Client Refresh As a very visible change to users we provide a complete UC Suite Refresh for myPortal for Outlook, Desktop and myAttendant as a first step. Beside a new look&feel with a very responsive design, we include many user handling optimizations, such as a new audio conferencing tool, new pop ups and a dark mode for those customers wants to use a different skin and and desktop coloring mode. Beside the UC Client Refresh, many other improvements are made based on partners request
• New CP710 device Together with our partner Gigaset, we already released the new CP series starting with the CP110 and CP210 models, all made in Europe. The next CP phone, the new CP710 for SIP&HFA, is already on stage and planned to release soon. Beside integrated features, such as Bluetooth, NFC, Headset Interface, USB Port and Gigabit switch, the CP710 can be flexible enhanced with up to 4 paper or self labeling key modules, a wall-mount kit and a WiFi Dongle connected to the USB port in order to use the new phone as a wireless variant. We will inform accordingly as soon as the new CP710 is released
• OpenScape Business S for Google Cloud Private Cloud becomes more and more an attractive hosting model beside the existing OSBiz X deployments for our partners and customers. In order to simplify and speed up the installation we created an All-In-Image incl. LINUX as the underlying operating system for the Google Cloud (GCP). Depends on feedback from our partners, further hosting variants are under development.
• New Microsoft Authentication Method In order to connect OpenScape Business Services, such as calendar integration, eMail, Directory Exchange Integration and more, Microsoft requires a new authentication method based on OAuth 2.0

Version V3R2

• myPortal @work Beside some very positive feedback we got already from our partners since we have released the latest software release in dec 2021, with the new version we continue to release further features in the area of multiple call handling, such as transfer, consult and conferences scenarios, as well supporting the camp-on feature again. Almost on the finish line, we also work on the Plantronics Headset Integration and depends on field trial feedback this will also be part of the general release in may 2022.

• myPortal for Teams Plugin enhancements As announced already with the last release and based on feedback from our partners we enhance the myPortal for Teams Plugin with a new Call Journal functionality incl. filter and click to dial options. The plugin can be used already with the free of charge option from Microsoft Teams, which makes it pretty attractive for end customers to use the powerful and well known OpenScape telephony services directly out of MS Teams. We are contiuously working on further enhancements in upcoming releases being in tight contact with our partners what needs to be done first.

• UC Suite enhancements With the new version we provide a couple of UC improvements, such as privacy features delete single or complete chat, better synchronization options between the different UC Clients and myPortal @work and much more.

• New CP110 device Together with our partner Gigaset we are about to start the release of the first new phone as part of a series of new phones across the year. The CP110 contains already Gigabit LAN, Headset Connector and higher security. The release is planned by mid of 2022 (OpenScape Business V3R2 Software required to operate the new phone)

• Unify Phone telephony connector for Unify Video As one of the highlights, the new Unify Phone telephony connector (cloud based) provides OpenScape Business telephony services directly out of Unify Video which focuses on Collaboration. You will learn much more on Unify Phone and Unify Video over the next weeks in one of the Partner Sales Connect Webinars.

Version V3R0

• Technology upgrade: The new powerful X8 mainboard makes OpenScape Business future-proof and ready for further requirements, innovations and security demands. The new standardized mainboard provides faster CPU performance and access to new technology items e.g. Quick Assist Technology, SSD, FPGA, and Gigabit ethernet. There will be no further need for UC Booster Card and Server, which enables a smooth migration path, simplifies installation and configuration while delivering investment protection to customers

• myPortal @work - enhanced UC capabilities: Enhancements for the Unified WebRTC based Telephony & UC Client, Headset CTI Control for Jabra and Plantronics and a new API which offers additional features for UC Suite, such as Favorite Handling, User Settings and much more

• Video Streaming CP600: Video Streaming will be available with OpenScape DeskPhone CP600 (HFA) and software V1R4 allowing direct video streaming between the phone and IP cameras. This supports up to 4 cameras on different CP600 phones which can be assigned to devices such as door openers

• General optimizations: We are following up on the Microsoft Active Directory Integration we have started with V2R7. With V3 we are now offering LDAPS Support for Microsoft Active Directory. Furthermore, we improved the WBM security by hardening the access, simplified the UC licensing and deliver an easy migration and upgrade path from earlier product version

• Further OpenScape Business Circuit Connector enhancements: Customers can now combine the corporate telephony of their small to medium sized businesses (SMBs) with Circuit Team collaboration even better. The secure connection to the Telephony Connector supports Camp-On, Alternative Number and Snooze Interworking

• Interworking with Microsoft Teams: OpenScape Business supports “Microsoft Teams Interworking” via native SIP trunking towards a Microsoft certified session border controller (SBC) for Direct Routing. Direct Routing allows the integration of the Microsoft Teams infrastructure into existing on-premise telephony system such as OpenScape Business. Microsoft Teams users are enabled to use the OpenScape Business telco lines or SIP trunks to make and receive calls instead of using Microsoft Carrier Services. A Networking license for OpenScape Business is required.

Version V2R7

• myPortal @work enhanced VoIP capabilities:The included WebRTC-based Softphone can now be used for remote workers (device@home) as well. We will also support myPortal @work for Apple MAC customers.
• OpenScape Business Circuit Connector enhancements: We continuously enhance the powerful hybrid cloud solution OpenScape Business + Circuit, now with the ability to start up conferences/merge calls from the Circuit client, supporting seamless call swipe transfer from Circuit to the OpenScape Business desk phone (and vice versa), and providing busy notifications.
• UC Suite Improvements: We have listened and have fulfilled your requests to optimize our UC Suite solution in areas of Chat, now enhanced with persistent chat capability. And, eFax can now be run as a standalone service, with an optimized tray pop up and much more. Also, there is a new visual wallboard for the Contact Center.
• Microsoft Active Directory Integration: As highly requested feature by many Partner technicians and customer administrators with the global Microsoft Active Directory Service, which can now be used as a centralized user directory to sync with the OpenScape Business database. This will reduce effort for first installation and streamline ongoing configuration changes.
• Serviceability: To further streamline up configuration, there is a new UC Suite Installer, with hotkeys that can now be assigned as a profile to all users. Also, the Circuit configuration wizard has been improved.
• Supporting new Operating Systems: SLES12 SP3 for OpenScape Business S / UC Booster Server (please read our Installation Guide carefully before upgrade from SLES11 SP4), Windows Server 2019 incl. TAPI, Exchange and Terminal Server

Version V2R6

• myPortal @work incl. VoIP: Our new Common UC Client now with WebRTC based VoIP/Softphone Integration for UC Smart and UC Suite environments. Just plug in your headset and benefit from built in Voice & UC Services with a single User experience.

• OpenScape Business Circuit Connector enhancements: Enhanced Call Control capabilities through an empowered Connector providing telephony services / Call Control Features for Circuit Calls via OSBiz like hold and retrieve, decline, consultation, transfer etc. and be able to control your Desktop Phone device via Circuit GUI (CTI).A perfect hybrid cloud approach combining powerful enterprise telephony features with Circuit Cloud collaboration capabilities (availability with Circuit Sprint 112 and OSBiz FR2)

• UC Suite & Smart Enhancements: We listen to you and have fulfilled your requests to optimize our UC Suite solution even better in areas of Call Journal, Pop Up information, UC Suite Privacy, New Hot Key options, enhanced Search options in directories and much more…

• General Improvements: Want to get rid of unwanted and annoying calls? Just use our new blacklist feature and be able to block incoming calls, as well anonymous calls.

• New Devices: Two new devices complementing our OpenScape DeskPhone CP Portfolio, new OpenScape Desk Phone CP 100 as an attractive well priced low end IP phone and the new OpenScape Desk Phone CP 600E which brings similar communication capabilities as the CP600 but as a lower priced option. Both devices will be available up from V2R6 with our enriched HFA system protocol

• Enhanced UC features for CP Phones: Perfect in line with the new CP600E phone on top of our existing UC capabilities for CP400/600 HFA phones we are now providing even more UC features like Visual Voicemail integration and conversations which can be synchronized with our UC Clients (planned with phone software V1R3 - Feb 2019)

• Serviceability: To speed up configuration of CP Phones we have implemented new Deployment Service Options like transmitting a common Admin, HFA Password and further credentials. To simplify today´s “rehost”, a new process so called CLS connect is in place which reduces effort for Partners and saves time when switching/exchange to new hardware

For further and more detailed information about OpenScape Business please visit our UNIFY Partner Portal [1]

Version V2R5

• UC Suite Enhancements: To further increase customer acceptance, it is now possible to change UC presence automatically in case of a PC shutdown or log out, a new “away from keyboard” indication if users are not at their desk, Single Hotkey (Desktop Dialing) option including new quick search functionality and much more in the area of myAttendant and myAgent.
• New Common UC Client: Get excited about our new UC client providing a common GUI for UC Smart and UC Suite with a fresh, scalable look and feel. Based on the latest technology level, the new common client so-called myPortal @work also offers other customer benefits, such as an easy migration path, one step installation, different UI views and many more usability highlights. The first step is planned with V2R5 and there is more to come, like integrated VoIP, on our Roadmap 2018, delivering continuous developments with later software releases.
• Enhanced Redundancy for IP Telephony: As requested by you, our partners, redundancy for IP Telephony between the same OpenScape Business models, like X to X and S to S, is now possible, combined with a new OpenScape Business Redundancy User license meeting the right price point. With this new concept, we are providing many more opportunities and scenarios fulfilling customer needs.
• General Improvements: For customer convenience, it will be possible to export the external UC Suite directory, making it easier for customers to back up their user directory.
• Improved Teamwork: As employees becoming more and more mobile, with the new flexible device user handling, so-called MULAP in Groups, it is possible to have a better group handling for those customers using their desktop phone combined with a DECT or mobile phone.
• Serviceability: To keep device@home (HFA) Users with their system phone up to date and secure, software upgrades can now be done remotely with our integrated deployment service (DLI). This saves time and effort for administrators.
• Infrastructure: Now supporting Microsoft Windows 2016 Server with Citrix 7.6 environments.

For further and more detailed information about OpenScape Business please visit our UNIFY Partner Portal [2]

Version V2R4

The new OpenScape Business Software Release V2R4 includes the following Highlights and Values

• UC Suite and Security - Improved Teamwork and deeper integration into MS Outlook by supporting the Microsoft Contact Card Integration incl presence mapping next to eMail address and quick dial/chat options directly from your contacts. Furthermore: Enhanced Password Policies for the UC Client login to keep security on high level
• Unified Directory - A new external directory, so far only available for UC Suite, now available also for all Telephony, UC Smart and myPortal to go Users which can be easily imported with a simple csv file
• OpenScape Accounting and Welcome - New Hospitality/Hotel Solution for smaller hotels based on OpenScape Accounting providing features like Guest Check in/Out and even more on top of a powerful call data record and Reporting Application. Please note: planned release date January 2018
• New CP205 Device - Completing our CP Phone Device Family with the new CP 205 now including Gigabit switch capabilities
• ITSP Enhancements - Easily configure your ITSP Trunk as requested by customers to ensure a “free” line anytime by defining the direction (incoming/outgoing/bidirectional). Supporting SIP Call Deflection: Optimized channel handling: Rerouting/Relase of voice calls when activating Call Forwarding to an external Party
• Further Improvements - For Application Launcher in combination with myAgent (optimized License Handling, Action/Trigger for Pop Up can be set for in or outgoing calls or both), new edit option in search results within myAttendant, Search for users within the UC Suite User Administration
• Support of new Operating Systems - Apple MAC OS High Sierra 10.13, Windows Terminal Server 2016 (incl. TAPI)

For further and more detailed information about OpenScape Business please visit our UNIFY Partner Portal [3]

Version V2R3

The new OpenScape Business Software Release V2R3 includes the following Highlights and Values:

• UC Endpoints - Support our new OpenScape DeskPhone CP Series 400/600 with HFA* incl. UC. Change your presence status real quick from your CP Device or have your conversations like Caller List, Search Function, etc. in a single place. *Please note: Seperate Release date for OpenScape DeskPhone CP400/600 HFA Software.
• Circuit - Connectivity Enhancements to support one Circuit Tenant in an OpenScape Business Network.
• Security - Enhanced Security Measures for Device@Home with SIP and further Security Improvements such as new TLS Versions.
• Serviceability - Speed up again the installation with our new Mass Data Copy & Paste Service within the OSBiz Management Tool (WBM) and further Serviceability Enhancements.
• Infrastructure - Voice Interworking between OpenScape Business and Microsoft Skype for Business, support Microsoft Hyper V Virtualization for Microsoft Server 2016, Apple MAC OS Sierra 10.12 Support for myPortal Smart and Desktop.
• Pay As You Go - OpenScape Business PAYGO Trunking Licenses are now included with no extra monthly billing
• Software Support 5 Years Option - By ordering a new OpenScape Business Base license and a new User License customers do have the option now to benefit from 5 Years of included SSP.

For further and more detailed information about OpenScape Business please visit our UNIFY Partner Portal [4]

Version V2R2.1

Devices

• Support of OpenScape Deskphone CP200 HFA

Licensing

• Introduction of TDM user reduction process

Miscellaneous

• Serviceability Improvements
  • Display of UC Booster Card status at the Assitant home page

Version V2R2

UC Suite

• Contact Center - Within OpenScape Business V2R2 the Contact Center features have been enhanced and functionality of the myAgent and myReports clients has been improved.
  • Login / Logout via Telephone - Login (Logout) into the Contact Center is supported also via phone.
  • Configurable Queue Size (Queue Depth) - The feature “Queue Depth” provides the possible to control the maximum number of active and waiting calls in a specific queue.
  • Individual Callback Announcement - The Supervisor of the Contact Center or the system administrator can change the announcements for the Callback function.
  • Announcment of Estimated Wait Time - The OpenScape Business Contact Center offers now the possibility to play the estimated Wait Time to caller in the queue.
  • Routing depending on data in external database - OpenScape Business Contact Center offers call routing depending on data / criterions, which are stored in an external database.
  • Sending E-mail with address of the queue - E-mail sending out of the contact center has been improved. Now the Contact Center sends out E-mails with the e-mail address of the queue the agent is working for, as sender information instead of e-mail address of the agent.
  • Improved Function for VIP Contact Assignment - The VIP contact assignment function allows multiple contact selection within in the external UC-Suite directory.
  • myAgent enhancements
    • Improved “Overdue” indication while Pop Up is open - The status overdue starts after the agent has closed the Pop Up and the Wrap Up time is expired.
    • Directory look up with incoming e-mails - Incoming contact center e-mails are matched against the various system directories in the same way as it is done for incoming voice calls.
    • Open E-Mail Attachment directly - Contact Center e-mails attachments can be opened and viewed directly without the need to save them on the PC.
    • Send E-Mail out of Contact Center Calls Window - E-mails can be sent out directly out of the Contact Center Calls window.
    • E-Mail HTML Format Support - A HTML Editor is available to read and write Emails
  • myReports enhancements
    • New reports
      • Agent Callback Call Attempts
      • Queue Rejected Calls

Mobility

• Device@Home - Enhanced security features
  • Encryption of signalling and voice
  • Different registration ports for Device@Home
  • Mandatory authentication of Device@Home subscribers

Devices

• Support of the new OpenScape Desk phone CP family (SIP) including DLI Support.

Licensing

• Introduction of the "Pay As You Go" licensing model

Miscellaneous

• Serviceability Improvements
  • Remote Servie PlugIn (RSP) - The OpenScape Business SIL ID is verified via the remote service plugin (RSP) with the one stored in the Contract Database (CMD).
  • Simplified configuration of OSBiz systems with the RSP platform through system pre configuration.
  • Display of the OpenScape Business System Software version within the RSP platform.
• Support of actual SW Platforms
  • Support of Microsoft Windows, 2012 R2 as Citrix XenApp 7.6 Server

Version V2R1

System Functions

• Unified Directory architecture, which harmonizes displaying of caller identification and search results between phones and UC clients.

UC Suite

Enhancements and optimization of the UC Suite clients.

• myPortal for Desktop
  • The import and export of CSV files for the personal directory.

• myPortal for Desktop and for myPortal for Outlook
  • Journal enhancements (for single node only)
    • Quick search of call numbers or names in the journal.
    • Additional caller information for:
      • Forwarded calls to Voicemail without message.
      • Diverted calls Calls which have been diverted to other users (call diversion)
      • Calls which have been answered by another subscriber (call pick up)
      • Group calls
    • Improved Callback handling. - Callback can be initiated by a double click to the journal entry.
  • Favorite List enhancements (for single node only)
    • Display information about the connected party. - It is possible to display optionally the connected party within the favorite list.

• myPortal for Outlook (Outlook 2010)
  • Favorites list can be displayed on the left or the right window within Outlook.
  • Simplified dialing out of the favorites list. The last 10 calls are displayed in a separate favorites group and calls can be initiated with a single mouse click. In addition, quick dial icons are available for each favorite.
  • Quick access toolbar within several client windows which provides the most important functions to the user.
  • Detach of the myPortal toolbar and free positioning at the PC’s desktop.
  • Simplified conference handling. Conference setup participant invitation can be evoked by a click into the Outlook calendar.

• Release of Microsoft Office 2016 for myPortal for Outlook

Mobility

• Device@Home - System phones like OpenStage or OpenScape DeskPhones with the HFA protocol are treated as internal subscriber even if connected via the Internet to OpenScape Business. (Note: Connections via Internet a unsecure in general. Therefore risk consideration has to be done. If necessary appropriate protection measures against misuse and toll fraud have to be implemented. See also OpenScape Business V2 Security Checklist).

• myPortal to go VoIP client (Android only)

The myPortal to go VoIP Client can be used within any WiFi service. This allows users to conduct voice calls via WiFi without incurring fees for using the GSM network. (Note: Recommendations of the OpenScape Business V2 Security Checklist regarding secured operation should be considered).

Miscellaneous

• Serviceability Improvements
  • Progress bar. - A progress indicator has been implemented in the basic installation wizard; this shows the position within the wizard and indicates to users how many service menus have yet to be filled in.
  • Service Logs - Event log entries, are now also available in the Service Center of the OpenScape Business Portal (WBM).
  • Configuration Data Import - The import of mass customer data has been simplified via a XML import mechanism. Via a new template, customers can provide relevant data which can then be enhanced by service technicians with further details, such as subscriber type, etc..

Version V2R0.1

System Functions

• Support of OpenScape GateView
• Release of Microsoft Edge Internet Browser for OpenScape Business Assistant (WBM)
• Virtualization based on Microsoft Hyper V Server 2012 R2
• Project specific release of OpenScape Desk Phone IP 35G Eco.

UC Suite

• Release of Windows 10

All UC Suite Desktop Clients are released for operation under Windows 10.

• G.711 fax support with UC Suite for ITSP

OpenScape Business UC Suite fax support for G.711 fax connections via new ITSP Service Providers. This is valid for OpenScape Business X and S systems and useful for ITSP service providers which do not support the T.38 fax protocol. If T.38 is supported, then this is the preferred protocol.

UC Smart

• Release of Windows 10

All UC Smart Desktop Clients are released for operation under Windows 10.

• UC Smart Desktop Dialing for Mac OS

Desktop Dialing support with UC Smart for MAC OS. For example numbers in a recognizable dialing format on a web page can be marked and dialed, the same way this is possible with Windows operating systems.

Mobility

• Dual Mode Mobility with myPortal to go

With myPortal to go Dual Mode Support and the integrated VoIP Client (Android App) it is possible to redirect incoming external calls, via the one number service functionality, directly into the mobile GSM network and to the users Smartphone, even if the user is outside a WLAN infrastructure. OpenScape Business recognizes that the myPortal to go VoIP Client is outside the WLAN infrastructure and redirects incoming calls automatically into the GSM network. For this scenario one IP User license and a UC Smart / Suite license are required. If twinning with an OpenScape/DeskPhone is desired (twinning) a second IP or TDM user license is required.

Miscellaneous

• Serviceability Improvements
  • Status display of ITSP service providers on the OpenScape Business Assistant homepage. Depending on their status, ITSPs are displayed as either active or inactive. Service technicians can thus see at a glance if a SIP provider is active after logging onto the system.
  • Import / Export of ITSP service provider profiles. Via the import / export functionality, profiles of existing ITSPs can be used for additional profiles (copied). This is enabling a faster and more comfortable configuration and activation of SIP service providers.

Version V2R0

System Functions

• OpenScape Business S deployments for up to 1500 subscribers
  

OpenScape Business S software supports configurations of up to 1500 subscribers as well as optional UC Suite or UC Smart client.
Note:
Configurations with more than 1000 UC clients require a project specific release!

• OpenScape Business Cloud/Hosting
  • Operation of OSBiz S and OSBiz X as a hosted solution in a data center
  • OSBiz S installed on a dedicated server or virtualized under VMWare
  • Pre requisite is a VPN-or MPLS infrastructure, especially in scenarios with several customers (no site specific NAT router to access the Internet)
  • Up to 8 parallel ITSPs configured per system. MSN and indial supported
  • Up to 8 area codes supported per system assigned to the 8 ITSPs for allocation to the different customer sites (multi site set up)
  • Multi-Site scenarios combined with classical networking (for voice and UC)
  • Multi Site with more than 8 sites can be realised in networks (n * multi site networked)
  • Cross-border multisite configurations can be realised (n * multi site networked)
  • Networking scenarios with ISDN gateways fully integratable
  • Technical prerequisite is the possibility to use indial numbers for ISDN provides as well as for ITSAPs.

• DLI enhancements

A new method for automatic software supply for the IP system telephones with SIP software is introduced. Once an IP system telephone in the OpenScape Business Assistant (WBM) is configured as system client (HF) the HFA software is automatically loaded via the DLI.

Hardware

• Scalability of the server resources for OpenScape Business S
  

The scalability of the hard disk capacity is applicable to dedicated server hardware as well as to virtual environments

SIP Features for Trunk Connections and Subscriber Lines

• SIP enhancements for stations and SIP carriers (ITSP)
  • SIP Connect1.1 support
  • DTMF support for SIP Trunks

UC Smart

• UC Smart enhancements for OSBiz X and OSBiz S
  • Scheduled meet me conferences
  • OpenScape Web Collaboration
  • Using the UC Smart application with UC Booster Card / Server / Business S

Mobility

• myPortal to go enhancements
  • VoIP (HFA) Client for myPortal to go App under Android OS

Interfaces und API´s

• Enhanced functionality for the OpenDirectory Service (ODBC)
  

New ODBC Database connector for OpenScape Business Directory Service

• Connectivity to Circuit
  

OpenScape Business V2 systems are working side by side with the new Circuit platform and complement each other ideally:

Devices

• Support of the new DECT base station BS5
  

The new DECT base station BS5 is the successor of the existing base station BS4 and is 100% compatible. The same installation and capacity requirements apply.BS3/BS4 and BS5 base stations can be used together with OpenScape Business.

• Support of the OpenScape DeskPhone IP 35 Eco (HFA) (when device is released)
  

The OpenScape Desk Phone IP 35G Eco is supported by all OpenScape Business models (X1/X3/X5/X8/S). It is delivered only with the SIP SW ex factory. The SW update to HFA will be initiated automatically via the OpenScape Business DLI functionality (automatic Reflash).

Version V1R3.3

System Functions

• Support of the Unify remote platform "RSP.servicelink"
  

RSP.servicelink is the new Unify remote platform for Certified Partners and is supported from OpenScape Business V1R3.3 on. OpenScape business systems can be connected without additional hardware / software. The SSDP V1 remote platform is still supported by the OpenScape Business V1R3.3.

Hardware

• HD memory requirements for OpenScape Business S is user dependent
  • up to 50 IP,- Mobility,- or Deskshare users: min. 60 GB HD space
  • from 51 up to 100 IP,- Mobility,- or Deskshare users: min. 100 GB HD space (For systems with multimedia contact center min. 200 GB. The disk space is required for voice mail, data, journal, etc.)
  • from 101 up to 500 IP,- Mobility,- or Deskshare users: min. 200 GB HD space

Devices

• Support of a new protocol stack within OpenStage HFA and optiPoint HFA devices
  

Due to technological progress a new protocol stack has been implemented within optiPoint HFA devices, OpenStage HFA devices and OpenScape Personal Edition HFA.
OpenScape Business supports this new protocol stack from V1.R3.3 on.
OpenStage HFA devices with old protocol stack are updated automatically to the latest firmware, if the DLI functionality is enabled within OpenScape Business.
optiPoint HFA devices have to be updated manually to the firmware V5R7.1.0 or higher.
The same applies to OpenScape Personal edition, which has to be updated to V7R1.21.2 or higher.
Please note
If software / firmware version is not updated the HFA devices cannot be operated with OpenScape Busines V1R3.3

• Support of OpenScape Desk Phone IP 35G Eco (SIP). The device offers:
  • 10 fixed function keys
    • Messages
    • Settings
    • Speaker
    • Headset
    • Vol+, Vol-
    • Mute
    • Transfer
    • Conference
    • Hold
  • 3 programmable keys (pre-programmed with:)
    • Release Call
    • Redial
    • Call List)

OpenScape Desk Phone IP 35G Eco is the successor of the OpenScape Desk Phone IP 35G.
More information about the OpenScape Desk Phone IP devices is available within the following links:
OpenScape_Desk_Phone_IP
OpenScape Desk Phone IP 35G

Licensing

• New evaluation license for SIP Trunk

This evaluation license for SIP trunks allows connection to Internet Service Providers and evaluation of Internet Telephony. This license can also be used for evaluation of S2M/T1 trunks.

• Flexible User Licensing for IP-, TDM-, Mobility-, Deskshare User

From V1R3.3 on IP User licenses can also be used for licensing of TDM-, Mobility-, Deskshare users.
Rules for the flexible user licensing are:
• The existing licensing structure and the max. values of User licenses in X1/X3/X5/X8 remains unchanged.
• The existing TDM- Deskshare or Mobility User licenses within the license file have to be used first for licensing of the appropriate users.
• After all available licenses are assigned to TDM- Deskshare or Mobility users, IP User licenses can be used to license additional TDM-, Deskshare- or Mobility user.

Prerequisite to use the new flexible licensing procedure are:
• OpenScape Business V1R3.3
• New generated and imported license file

Please note:
The updated license for the already purchased licensed can be retrieved from the Central License Server of Unify.

Miscellaneous

• OpenScape Business Assistant (WBM) Enhancements
  • Advanced navigation options in the "User" dialogs
  • Restart option for the UC Booster Card

Version V1R3.2

UC Smart

• GUI optimization for myPortal Smart
• New language for UC Smart Voicemail TUI (Slovenian)

Mobility

• myPortal to go (Web Edition) for UC Smart and UC Suite in addition to the myPortal to go App for IOS and Android
• VPN access to corporate LANs for remote workers with IOS V7 based mobile devices
• SIP@Home – direct connectivity of SIP phones (STUN) for remote workers

System Functions

• Voicemail to E-mail without UC Suite / UC Smart license
• Connectivity of cordless base stations to UPoE ports of SLU8N/NR modules (DECT Light)
• Increase of the number of MOH channels from 10 to 16 for OpenScape Business X models
• New maximum values for T.38 fax-calls (depending on available DSP resources)
• OpenScape Business Assistant enhancements
  • RESTART-button for a renewed ITSP registration
  • The name and call number is provided in the settings for TDM, IP, Mobility and Deskshare users in the license administration window under local user licenses
  • QOS settings according 1TR114
• Flexible user licensing for TDM-, Mobility-, and Deskshare User by using IP user licenses.

Interfaces und API´s

• Application Launcher enhancements (information for call direction)
• Support of the CSTA XML protocol for certified applications

Miscellaneous

• New Gateway License Packages for OpenScape Business X1 and X3/X5/X8

Version V1R3.1

UC Suite

• Popups for UC suite in a new style for the following clients:
  • myPortal for Outlook (Microsoft Outlook 2010 and 2013)
  • myPortal for Desktop
  • myAttendant
• Increase of the number of configurable agents to 192

UC Smart

• Display of "Open Calls" in the Journal of the UC Smart / myPortal to go clients
• Key programming for the associated syste, telephone via the myPortal Smart Client
• New languages for UC Smart Voicemail TUI (Croatian and Turkish)

SIP Features for Trunk Connections and Subscriber Lines

• Support of the following feature codes @ SIP phones
  • Call Pickup (*57) (from V1R3.0, see chapter 1.4.4)
  • Reset services (# 0)
  • Rejoin Hunt Group / Leave Hunt Group (Stop Hunt) (* 85 / # 85)
  • Temporary Suppressing the display of the calling number (* 86 / # 86)
  • Speed dialing (* 7nnnn)
  • Door opener (*61)

System Functions

• Integrated Power Management
• Template settings via the UC Smart Assistant (WBM
• Customizable DynDNS domain set up
• Access to customer and administrator documentation (.pdf) in all languages

Interfaces und API´s

• CSTA support for Message Waiting Indication MWI for SIP terminals
• OpenScape Business TAPI 120 directly connected to motherboard

With the models X1/X3/X5/X8 up to 30 OpenScape Business TAPI 120 users can be connected directly via the mainboard.

Hardware

• Support of new CMA module S30807-Q6931-X1

Miscellaneous

• Provision of OpenScape Business S software as OVA Image
• Certification of OpenScape Accounting

Version V1R3

Version V1R3 introduces myPortal to go, a new UC app for smartphones, and offers enhanced UC features for the myPortal UC clients.
Besides advanced system features and simplified system administration, the new OpenScape Deskphone 35G/55G HFA devices are also supported.

UC-Suite

• Call Journal
  • Export of journal entries with confirmation
  • Journal entries even for calls not accepted by the users themselves
  • Calls to busy subscribers are recorded as "missed calls" in the journal of those subscribers
• Drag&Drop Conferences
  • Deletion of conferences without email notifications
  • Expansion of two-party calls into conferences
• Dial by Name
  • Dial by name using alphanumeric characters
  • Better overview in the internal directory
• Voicemail Status Announcements in OpenScape Business Networks
  • Voicemail status announcements in OpenScape Business networks
• Forwarding / Processing of Fax Information in pdf or tif Format
  • Forwarding / processing of fax information in pdf or tif format.
• Sending an Info E-mail with Connection Data during an Ongoing Call
  • Sending an info e-mail with connection data during an ongoing call
• E-mail Notifications for Missed Calls
  • E-mail notifications for missed calls
• Hosted Web Collaboration
  • Functional integration of a hosted OpenScape Web Collaboration
• Multimedia Contact Center
  • Additional new reports with information on redirected or answered calls of agents/queues as well as all calls that reached the Contact Center

UC Smart

• Directories
  • Editing personal contacts
  • Importing external data into personal contacts
• Favorites List
  • Call pickup from the Favorites list
• Call Journal
  • Overview of forwarded, picked up and group calls; faster callback from within the journal with a double-click
• Access Protection
  • User password for UC clients can be changed via myPortal Smart
• Smart Voicemail
  • Changing the Smart voicemail box behavior via myPortal Smart
  • Increased number of channels for voicemail boxes
  • New: Name announcement with voicemail queries
• Instant Messaging (IM / chat)
  • Storing current instant messages
• New Color Scheme (Skin) for the User Interface
  • In addition to the familiar color schemes, a new color scheme (light gray) is now available for selection.
• Control of voice calls for SIP phones via CTI (3PCC)

Mobility

• myPortal to go
  

myPortal app for smartphones as download from AppStores

	Android Store		Apple Store
QR-Code		https://play.google.com/store		http://store.apple.com

• Calls with Image on OpenStage 60/80 HFA
  • Signaling of incoming calls on OpenStage 60/80 HFA phones with image

SIP Features for Trunk Connections and Subscriber Lines

• Handling of DID-capable ITSP Trunk Connections like ISDN
• CLIP Support for ITSP Trunk Connections (like ISDN)
• OpenScape Business Networks with ITSP Trunk Connection (instead of ISDN)
• Call Pickup from Pickup Groups by SIP Stations
• SIP Mobile Extension (SIP MEX)

System Functions

• Temperature Monitoring of the Booster Card and the SLAD8/16 and SLAV8/16
• Busy Signaling for Rejected Calls
• Prevention of Call Overrides from myAttendant / Business Attendant
• Accessibility of Hunt Groups and Call Groups

Hardware

• Model X3R/X5R/X8
  • Rebranded with new Unify logo

• Model X3W/X5W
  • Rebranded with new Unify logo
  • Systems can be equipped with the Booster Card
• Redesign of the Analog Subscriber Line Modules for the X3/X5 Models

Devices

• Support of OpenScape Desk Phone IP 35/55G HFA

Miscellaneous

• Enhanced Web Based Management
• Support of new languages for the UC Smart GUI and Voicemail TUI
• Business Attendant and BLF Extensions
  • Caller identification
  • Additional languages
• Licensing
  • Upgrade License from TDM to IP User
  • Licensing of the Feature "Announcement and Simultaneous Signaling at the Phone" (for UC Smart)
• Certification of Unify Platforms and Applications
  • OpenScape Voice V8, including support for DNS SRV
  • OpenScape Contact Center V8

Version V1R2

Second release step with UC Suite and UC Smart features.
The features of this version is the base of general feature descriptions within the sales information and datasheet of OpenScape Business.

Version V1R1

First release step with telephony features only