optiPoint 410/420 S handle internal phone traces
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Sometimes development is not able to pinpoint a problem with network traces only. It could happen that the message flow is correct but the phone behavior is not as it should be. For those cases the phones are able to trace internal processes that show the development what is going wrong.
The steps for activating / reading out / deactivating those traces are mostly the same. With this HowTo in hands the requester must only define which traces he needs.
Pre-Conditions
Ensure that the phone is configured with a working SNTP server to have the correct time available in the traces.
- If no SNTP server is available, ensure that the correct time is configured manually.
If it is asked to deliver the internal phone traces in combination with some other traces (e.g. Wireshark) it is necessary that the trace-pc has configured the same SNTP server as the phone.
- If no SNTP server is available, ensure that you’ve configured the same time on all tracing devices.
