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Difference between revisions of "optiPoint 410/420 S handle internal phone traces"

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(Read out the internal phone traces)
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Log-in to the WBM as administrator.
 
Log-in to the WBM as administrator.
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[[Image:oPSIP-IntlPhnTrc_FaultInvestigation.jpg]]

Revision as of 10:54, 7 November 2008

Sometimes development is not able to pinpoint a problem with network traces only. It could happen that the message flow is correct but the phone behavior is not as it should be. For those cases the phones are able to trace internal processes that show the development what is going wrong.

The steps for activating / reading out / deactivating those traces are mostly the same. With this HowTo in hands the requester must only define which traces he needs.

Pre-Conditions

Ensure that the phone is configured with a working SNTP server to have the correct time available in the traces.

  • If no SNTP server is available, ensure that the correct time is configured manually.

If it is asked to deliver the internal phone traces in combination with some other traces (e.g. Wireshark) it is necessary that the trace-pc has configured the same SNTP server as the phone.

  • If no SNTP server is available, ensure that you’ve configured the same time on all tracing devices.

Activate internal phone traces

Log-in to the WBM as administrator.

oPSIP-IntlPhnTrc FaultInvestigation.jpg

Select the Fault Investigation menu.

oPSIP-IntlPhnTrc TraceConfiguration.jpg

Select Trace Configuration.

oPSIP-IntlPhnTrc Tracing.jpg

Choose File as Trace Output.

Set the timeout to 9999 minutes (max).

Activate the checkbox for “Automatic clear before start”.

oPSIP-IntlPhnTrc ApplicationStreams.jpg

Choose / set the parameter as seen on the picture above if nothing else has been requested.

Click on the Submit button.

Trace logging is now activated and all relevant activities of the phone will be saved (till the trace file is full – oldest messages will be overwritten.

Read out the internal phone traces

It is recommended to wait ~3 minutes before you read out the phone internal traces. This will ensure that all log messages are written to the file and no messages are lost.

Log-in to the WBM as administrator.

oPSIP-IntlPhnTrc FaultInvestigation.jpg