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optiPoint 410/420 S general information to SIP V7.0

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Here you find general information about SIP V7.0 on optiPoint 410/420 S. SIP V7.0 is the successor of SIP versions like SIP V6.0, V5.0 and SIP V4.1, used on optiPoint 410/420 S phones.

New features

For detailled information about each firmware release refer to optiPoint 410/420 S Release Notes.

General differences between V4.1 / V5.0 / V6.0 and V7.0:

SIP

  • SIP Communication and Payload Encryption

Beginning with V7.0 optiPoint 410/420 S is able both to encrypt SIP-communication (TLS) and payload (SRTP).

Additional Information on SIP-Communication Encryption (TLS)
Transport protocol must be set up to Transport Layer Security (TLS) to encrypt the communication.
The SIP-server must be able to communicate on TLS.
optiPoint 410/420 S V7.0 can check the transmitted server-certificate when a TLS-connection is being established (SIP server validation) Note: This feature requires the DLS for installation of certificate.
optiPoint 410/420 S V7.0 can monitor the TLS-connection - this must be supported by the the SIP server (Connectivity Check Interval)

Note: Usage of TLS is released only for HiPath 8000 / OpenScape Voice V3.0 and V3.1

Additional Information on Payload Encryption (SRTP)
Secure Payload is visualized with a padlock icon in the upper right of the display.
optiPoint 410/420 S V7.0 can play a audible indication if payload is insecure (phone must be configured to do so).
The payload can only be encrypted if also the SIP-communication is encrypted, that means: TLS is used for transport protocol.

Note: Usage of SRTP is released only for HiPath 8000 / OpenScape Voice V3.1

  • SIP retry-after (since V7 R2.2.0)

Beginning with optiPoint 410/420 S V7.0 R2.2.0 the phone supports a retry-after-parameter for its registration-/notification-/subscription-attempt. This is needed because a SIP-server may not be able to provide service when thousands of devices are all attempting to reach the server (after an outage) in a short-time.

  • Enhance Endpoint Survivability Operation (since V7 R4.1.0)

Beginning with optiPoint 410/420 S V7.0 R4.1.0 a second way for detecting the survivability operation mode is introduced. The indication for survivability mode is still coming from the sip-proxy/back-up-server.

User Interface

Beginning with optiPoint 410/420 S V7.0 the optiPoint display module is not longer supported on optiPoint 410/420 S.


  • Language packages (since V7 R1.3.0)

Beginning with optiPoint 410/420 S V7.0 R1.3.0 the application software was splitted in two language packages. Language package 1 contains the original languages, language pack 2 contains the new languages Danish, Finnish, Swedish, Norwegian, Latvian & Czech and - as backup - English.
Changing the language will only change the language on the Phone Display.


  • AICS Zip Tone (since V7 R2.2.0)

Beginning with optiPoint 410/420 S V7.0 R2.2.0 a new function key named AICS ZIP TONE is available.
If the user is using a headset and the call is activated an incoming call will be alerted with a short tone and no ringing at the phone. The call is answered automatically so that the user, e.g. a call-center-agent, does not need to touch the phone to answer the call.

For users upgrading from V4.1 - the features from V5.0 add on top

User Interface

  • Hot key pad dialing: Enhanced control if dialed number is subject to dial plan (i.e. you can determine, if the dial plan is active during on-hook dialing)
  • Idle Display Enhancement: The +/- keys to cycle round idle messages. Configurable option as to whether missed calls indication is shown, as not needed if having a function key for missed calls with adjecent LED.
  • Dial Type Feature Enable/Disable: - Provide only the dialing option [dial by number, dial by name] the user actually needs to simplify menu.
  • Consultation Dialing: - The clear/release key performs a disconnect & return when consultation dialing
  • Quick access to idle state: Exit from a configuration or setup mode by simply lifting the handset
  • Dial Tone timeout: Determines how long dial tone is given
  • Consult/Transfer key:A new function key which when pressed in the one call connected or one call held state will place the current call on hold, if not already held, and prompt the user to dial a consultation call.
  • Call Forwarding Indication for Keysets Line Keys: Indication of unconditional forwarding of a primary line set in HiPath 8000 is provided to phones which have that line associated with them. The phones to be provided with a configurable option to flash the led against a line key for which unconditional forwarding is active.

SIP

  • Survivability: Concurrent registration with a configurable backup proxy
  • Call Back
  • Call Transfer unscreened / unattended transfer
  • keyset / multiline enhancements:
    • Line Reservation - reserve a line at the start of dialling so that no other terminal can use it. An incoming call cannot interfere with outgoing call initiation.
    • Audible Ring on Roll-over lines - An option to exist where a user hears No/standard/alert ringing (configurable) at their phone for an incoming call at the same time as being connected to a party.
    • Line Key Operating Modes - Pressing a line key with a call on it will (depending on a configurable option) either put the call on manual hold or release the call.
    • New terminating line preferences
    • New originating line preferences
    • Hotline / Warmline enhancements

Scope of affected products

For compatibility and compliance see SIP V6.0 optiPoint compatibility.

Phones

consisting of:

Platforms

Other products

Please Note

General

  • Plug&Play scenario: If the E.164 number is not provided during the installation of an new telephone (e.g. if there is no pre-assignment of MAC-Address and E.164 number via DLS or XML deployment), the user / administrator is prompted on the telephone display to enter this number via keypad. The timeframe to enter this number is 21600 sec (6 hours). Activity on the phone will set the timer to 60 seconds. If these timer expires, the phone continues the start up process, but with no or incomplete number so the registration will be not successful. The number has to provided in a further administration step.
    Note: While the prompt for the number is displayed it will not be possible to administer the phone using the DLS or WBM.
    Note: The timer can be terminated by pressing the "Cancel" key.
  • The option in DLS to force an update also on phones which are not idle status should not be executed. This procedure may cause temporarily problems with transient features like phone display / display of line status.
  • For the registration timer it is recommended using values greater than 300 sec to reduce the message load on the server / proxy side. This applies especially to multiline / keyset configurations.
  • When performing a factory reset at the phone, it is now necessary to ensure that call control is on the phone, not the DSM. The reset key sequence will not work in other case.
  • The QoS default settings are set to ON (both L2 and L3).
  • RTP statistic functionality is not supported yet.
  • Multiline / keyset operation: The number of lines is depending on the phone model, please refer to the datasheet.

Connectivity

  • optiPoint 410/420 S phones require a switched LAN-infrastrcuture. The phone is working in a shared LAN-infrastructure (Hub) too, but without any guarantee of quality.
  • The optiPoint 410/420 S phone is to be connected to a 100MB full duplex network. The phone is working also on 10MB, but without a guarantee of quality (e.g. PoE is not working properly)
  • LAN Ports connectivity:
  • Port 1 = Network (straight or crossed cable)
  • Port 2 = PC (straight cable)
Power over Ethernet is applicable, if Port 1 is used with a straight cable.
  • If phone is powered locally and via PoE the power class detection is disabled. Phone will request in this case Power-class 0 (default) to the switch.

Mobility / DLS

  • Supported devices are all models of optiPoint 410/420 S. All other devices (e.g. 3rd party phones) are not supported.
  • The Mobility feature is supported and released only at one HiPath 8000 and one DLS for the moment, but as an exception to this restriction, more than one Deployment Service can be connected to one HiPath 8000 with following limitations:
  • Different DLS server IP address must be assigned to the phones via DHCP.
  • No interworking between the DLS servers.
  • No Mobility between phones, which are assigned to different DLS servers.
See also optiPoint connectivity to HiPath 8000.
  • There is an indication, that a mobile user is logged in. The basic number of the phone is unavailable during the login period of a mobile user.
  • For restrictions / feature descriptions please have a look on the DLS
  • If a mobile user is logged out the e164 is not reachable. We recommend to use server based call forwarding features for mobile users.
  • There is an indication, that a mobile user is logged in. The basic number of the phone is unavailable during the login period of a mobile user.

optiPoint display module

  • Note: optiPoint 410/420 S V7.0 does not support the optiPoint display module

Firmware and configuration files

  • The firmware is available as .app files and can be downloaded to the phone via FTP. For details see firmware / software.
  • The firmware is available also as *.fli to use by NetBoot server (together with the TFTP server). For this procedure see the NetBoot manual.
  • If the Platform software (netboot.fli) requires upgrading, it is necessary to use the NetBoot server (together with the TFTP server). For this procedure see the NetBoot manual.
  • MOH files download is possible in principle, but not supported with the current SIP phone versions.

Audio

  • Changes were made under the audio options in the config menue. With Version V6.0 R0.62.0 the settings seize is only for handsfree mode and not longer for the handset and headset
Mode Room characteristic Environment
Mode 3 (Muffled) Room contains mostly soft surfaces, lots of fabric on furniture, walls and floor. Quiet room.
Mode 1 (Normal) Room contains mixed surfaces on the walls, desk and floor. A mixed surface will be where carpet is on the floor, painted walls and soft furniture. Normal room with a little backround noise.
Mode 2 (Echoic) Room contains hard surfaces on the walls, desk and floor where sound can easily echo. Loud Room with many backround noise, like at callcenters (disturb signall the same as wanted signal).
  • The external devices (i.e. headset/loudspeaker via acoustic adaptor) are not supported with G.722 codec. If an acoustic adapter is mounted, only G.711,G723 and G729 audio codec can be used.
  • High quality ring tones are not available.
  • Audio loopback test does not work.
  • The Acoustic adapter does not work with Power over Ethernet. To use the Adapter, the external power supply is required.

See also