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Difference between revisions of "optiPoint 410/420 S UDP Trace"

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If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools to examine the problem in more detail.
 
If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools to examine the problem in more detail.
  
If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well.  
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If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well.
  
 +
To activate the trace,
 +
:* log-in to the [[WBM]] as administrator
 +
:* Select the fault investigation menu
 +
:* Enable the SIP UDP Trace - set the check box and submit
 +
:* After desired trace period, follow the link to the message log
 +
 +
: The message log can be deleted afterwards
 +
 +
Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance
 +
 +
: [[Image:optiPoint_SIP_Admin_FaultInvestigation.JPG|none|thumb|Select Fault Investigation [[WBM]]]]
  
  
 
[[Category:optiPoint]]
 
[[Category:optiPoint]]
 
[[Category:Configuration]]
 
[[Category:Configuration]]

Revision as of 14:41, 2 November 2006

If problems in operating the phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools to examine the problem in more detail.

If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.

To activate the trace,

  • log-in to the WBM as administrator
  • Select the fault investigation menu
  • Enable the SIP UDP Trace - set the check box and submit
  • After desired trace period, follow the link to the message log
The message log can be deleted afterwards

Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance

Select Fault Investigation WBM