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Difference between revisions of "optiPoint 410/420 S UDP Trace"

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{{Breadcrumb|0|0|{{dev-en}}|optiPoint|optiPoint 410/420 S}}
{{up}} [[How To]]
 
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If problems in operating the [[optiPoint 410/420 S]] phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools (e.g. Wireshark) to examine the problem in more detail.
 
If problems in operating the [[optiPoint 410/420 S]] phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network '''hub''' and display these data with one of the well known tools (e.g. Wireshark) to examine the problem in more detail.
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If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well.
 
If no hub is available or a PC trace tool cannot be used for some reason, the '''build in SIP UDP trace''' of the optiPoint can be used as well.
  
To get this trace (steps 1. - 3. are no longer necessary after upgrading to an optiPoint 4x0 SIP version >= V7 R5.6.0, because the internal SIP UDP trace is activated as default since V7 R5.6.0):
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To get this trace:
  
:* 1. Log-in to the [[WBM]] as administrator to activate the trace
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:* 1. Log-in to the [[WBM]] as administrator and select "Fault Investigation"-menu
 
: [[Image:optiPoint_SIP_Admin_FaultInvestigation.JPG|none|thumb|Select Fault Investigation]]
 
: [[Image:optiPoint_SIP_Admin_FaultInvestigation.JPG|none|thumb|Select Fault Investigation]]
:* 2. Select the fault investigation menu
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:* 2. Following page will be loaded - select "SIP UDP Trace"
 
: [[Image:optiPoint_SIP_FaultInvestigation.JPG|none|thumb|Select SIP UDP Trace]]
 
: [[Image:optiPoint_SIP_FaultInvestigation.JPG|none|thumb|Select SIP UDP Trace]]
:* 3. Enable the SIP UDP Trace - set the check box and submit
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:* 3. Enable the SIP UDP Trace (till V7 R5.6.0 - later on the trace is automatically enabled): set the check box flag and push "Submit"
 
: [[Image:optiPoint_SIP_SIP_UDP_Trace.jpg|none|thumb|Activate the trace]]
 
: [[Image:optiPoint_SIP_SIP_UDP_Trace.jpg|none|thumb|Activate the trace]]
 
:* 4. After desired trace period, follow the link to the message log
 
:* 4. After desired trace period, follow the link to the message log
 
: [[Image:optiPoint_SIP_Message_Log.jpg|none|thumb|SIP UDP Message log]]
 
: [[Image:optiPoint_SIP_Message_Log.jpg|none|thumb|SIP UDP Message log]]
:* 5. The message log can be deleted afterwards
 
  
  
 
[[Category:optiPoint]]
 
[[Category:optiPoint]]
 
[[Category:Configuration]]
 
[[Category:Configuration]]

Latest revision as of 09:59, 19 November 2013

If problems in operating the optiPoint 410/420 S phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools (e.g. Wireshark) to examine the problem in more detail.

If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.

To get this trace:

  • 1. Log-in to the WBM as administrator and select "Fault Investigation"-menu
Select Fault Investigation
  • 2. Following page will be loaded - select "SIP UDP Trace"
Select SIP UDP Trace
  • 3. Enable the SIP UDP Trace (till V7 R5.6.0 - later on the trace is automatically enabled): set the check box flag and push "Submit"
Activate the trace
  • 4. After desired trace period, follow the link to the message log
SIP UDP Message log